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Help desk software
for a better customer experience

Great customer support starts with an all-in-one help desk solution. 
Help your customers bring a human connection to your digital relationships.

LiveAgent connects you with all your customers via emails, chats, calls, and social media. Collectively manage all communication channels and turn them into tickets in a single shared company inbox with unlimited browsing history. 

Common reasons why companies are switching to help desk software

Is your company having the same issues as most of our customers who switched to our LiveAgent help desk software?

Lost emails in Outlook 

Did your colleague forget to reply to an important email? Stop being dependent on individuals and move to a shared inbox.

Late  replies to  your customers

Are you missing important deadlines and losing track of priorities in your inbox? Setup SLAs for high priority emails.

Impossible collaboration across emails

Is your colleague on vacation and you have to take over their responsibilities? A universal company inbox is the way to go.

No clue about your team's performance

Are you aware what's happening in your team's communication? Analyze all replies flowing through your company in one place.

Meet LiveAgent - the multi-channel communication platform

Give your team the right help desk tool to increase their productivity and spend less time with customer requests. With LiveAgent, your customers can reach you from anywhere. It doesn't matter if your customers want to email, chat, call or contact you through social media. LiveAgent allows you to answer all their requests from one place.

  • Emails
  • Chats
  • Calls
  • Social Media
  • Self-service
  • Status shows which tickets needs your attention and which are already answered.
  • Left pane filters help you to navigate quicker across your dashboard.
  • Universal Inbox is core of the multi-channel help desk software. Every customer email, chat, call or social media interaction goes there.
LiveAgent Tickets Overview inside the application
 
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO


Advanced features to stay organized

LiveAgent offers small features that have a huge impact on your overall's team performance.

Automated Ticket Routing

Automatically distribute your emails, chats and calls based on your predefinied rules or source. Read more...

Rules & Workflow Automation

Rules are set of triggers that are execuded when conditions are set. Read more...

Canned & Predefined Templates

Canned messages are predefined answers that will help you reply faster. Read more...

Split & Merge Tickets

Merge multiple messages from different sources into one thread. Read more...

The best value for your money

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2019 and 2020. Stay closer to your customers and help them faster with LiveAgent.

Discover All Plans

Ticket

For Small Businesses and Professional Marketers

$15 /mo
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Ticket+Chat

For Small Businesses and Professional Marketers

$29 /mo
Try it

Mobile help desk application

Install native Android or iOS application to answer customer requests while you are away from the office desk. It doesn't matter if you need to answer customer emails or calls, our mobile app lets you answer all requests.

Fully multilingual

Let your support agents and customers use their native language to feel confident in their communication. LiveAgent is translated in 40+ languages and additionally allows you to fully customize every special letter or letter accent in the application.

Features you need

LiveAgent offers the right portion of help desk software features including a powerful ticketing system with automation, SLA, live chat, social networks and messaging, call center, IVR, contacts forms and a support center. More than 180+ help desk features are available at the moment and more than 40 integrations are included! 

Discover all features

Over 30,000 businesses can't be wrong

See our success stories and testimonials to find out how LiveAgent can boost your customer support and increase the happiness of your business partners.

Success stories Testimonials

LiveAgent adapts
to your business

We have designed LiveAgent with flexibility in mind. LiveAgent will benefit your company no matter the size or the industry you operate in. Check out how our happy customers rate their experience with us.

Success Stories

Business Solutions

Start-ups & Corporations

Enterprise

Government

Edu & NGO

Learn more

Industry Solutions

Ecommerce & Services

Travel & Accommodation

Marketing & Telco

Entertainment

Learn more

What is help desk software?

Help desk software typically catches all your incoming communication from customers and transforms it into tickets for easier management. Your customers use all kinds of ways to reach out like email, phone, messengers or live chat so keeping all communication in one place helps your customer service agents understand the issue better, and answer faster.

Ticketing software

How to choose the right help desk software

There are dozens of different help desk solutions out there, yet the difference of what they offer varies significantly. Choosing the best help desk software should always be connected to your personal and company needs.

Most of the providers offer basic features that includes ticketing, chat or an analytical dashboard. Those that are more advanced have automation, multiple knowledge base support systems or a different collaboration toolkit.

With LiveAgent we went a step further and built a call center software right into our platform. We also enabled LiveAgent to collect social media messages, and allow our agents to respond from one dashboard. As a result, our ticketing streamlines all forms of communication into a single format. 

Help desk software comparison

There's quite a few help desk softwares out there, and picking the right one can be a challenge. That’s why we’ve made it easy to select the best help desk software for you. We've combined a simple user interface, advanced functionality, and fair pricing into one package at the price of an average dinner for 2.

Compare solutions LiveAgent awards

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? You guessed right... LiveAgent!

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FAQ

WHAT IS IT help desk?

An IT help desk is a dedicated department within a company or organization that helps answer technical questions of its users.

What is customer service help desk?

A customer service help desk is a software that helps customer service teams manage incoming requests and queries.

What is a ticketing system in customer service?

A ticketing system is a management tool for processing and archiving customer service requests, also known as tickets. A ticketing system should be user-friendly and able to store all the necessary user information.

What is difference between helpdesk and service desk?

The terms help desk and service desk are often used interchangeably, although they do have different meanings. A help desk is considered to be more focused on fixing bugs, whereas a service desk will also assist with service requests (requests for new services) and requests for information (fx: How do I do X?)

Why do we need a ticketing system?

Ticketing systems are needed for providing efficient and focused customer care. Maintaining your presence across emails, social media, live chats or calls is time-consuming and inefficient. Ticketing systems gather all of the communication into one dashboard in the form of tickets. This way customer care becomes more efficient since agents have a better overview of all communication channels in one dashboard.

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