Spotify Help Desk Contacts
Find customer support contact details for Spotify, including email, live chat, and social media support. Learn how to recover a lost password, restore deleted playlists, and troubleshoot common issues.
It looks like you’re trying to reach Spotify’s customer service team. Unfortunately, we’re not associated with Spotify’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Spotify’s website and found the following customer support contact details. Please get in contact with Spotify’s representatives by reaching out to them directly using the contact information below.
Spotify Customer Service Contacts
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Social Media Support Contacts
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Spotify offers digital music, podcasts, or video services that provides access to millions of songs and other content from creators all over the world.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my password?
If you don’t remember your password, use “Password Reset”.
If you don’t remember your email or username, go to “Password Reset” and enter possible email addresses you own. When you enter an email that’s registered with Spotify, you get the message that the password reset email was sent.
Note: There are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these to find your account.
Why has my Premium subscription changed to free?
The most common reason for your Premium subscription suddenly disappearing is due to having a second Spotify account created using Facebook.
The best thing to try is logging out of Spotify, then back in using your email address and password. Avoid using the “Log in with Facebook” button, as this will log you back into your Facebook-created account.
If this works and you’re now seeing your Premium account, it’s worth closing your free account to avoid any confusion in the future.
How can I recover my lost playlists?
Did you remove a playlist by mistake? Perhaps you wanted to remove it, but now you want it back?
If you deleted a playlist within the last 90 days, you can get it back immediately by using the playlist recovery feature, or:
- Log in to your account page
- Click “Recover playlists” in the menu on the left.
- Click “RESTORE” by the playlist you want to recover
- Open Spotify and find the restored playlist at the bottom of your playlist collection
Frequently Asked Questions
What is Spotify?
Spotify is a software as a service company. Spotify is a digital music, podcast, and video streaming service that gives you access to millions of songs and other content from artists all over the world.
What kind of support does Spotify offer?
Customer service team of Spotify offers the following support channels: social media support, knowledge base self-service support, community support or email support.
How do I contact Spotify?
You can contact the Spotify support team by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Spotify’s email address?
You can contact their support by writing an email to office@spotify.com.
Does Spotify have live chat?
Yes, Spotify does provide live chat support.
How do I speak to someone in a Spotify company?
Spotify doesn't have telephone customer support.
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