Acronis Help Desk Contacts
Get in touch with Acronis's customer service team through their email, live chat, call center, knowledge base, forum, and social media accounts. Learn how to reset your forgotten password, renew your subscription, and get technical support from their representatives.
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Acronis Customer Service Contacts
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Acronis Customer Support
What is Acronis?
Acronis is a global leader in cyber protection, providing a range of data protection, backup and disaster recovery solutions for consumers, businesses, and public sector organizations. Acronis products help users protect their data, applications, and systems with innovative backup, anti-ransomware, disaster recovery, storage, and enterprise file sync and share solutions.
Acronis customer support channels
For support, Acronis provides phone, contact us form and live chat support, as well as a comprehensive knowledge base with detailed articles, FAQs, and tutorials, and community forum. What matters to social media, Acronis has an active presence on a variety of platforms, including Reddit, Twitter, LinkedIn or YouTube.
- Phone: +1 781-782-9000
- Support Portal: https://www.acronis.com/en-eu/support/
- Knowledge Base: https://kb.acronis.com/
- Community Forum: https://forum.acronis.com/
- Contact us form: https://www.acronis.com/en-eu/contact-sales/#registration
- Twitter: https://www.twitter.com/acronis
- LinkedIn: https://www.linkedin.com/company/acronis/
- Facebook: https://www.facebook.com/acronis
- YouTube: https://www.youtube.com/user/Acronis
- Reddit: https://www.reddit.com/r/acronis
How do I contact Acronis?
With common problems, there are several different options available for struggling Acronis customers. The most direct way to reach out is by phone at + 1 781-782-9000. You can also use their online chat feature, or alternatively, you can send request via contact us form. Last but not least, their website provides a variety of helpful resources such as knowledge base and community forum, along with various social media channels at the bottom of the website.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How can I recover my lost password?
You want to log in to your Acronis account at https://account.acronis.com, but you have forgotten your password. This article explains how to reset the forgotten password and specify a new password for your account.
Do the following:
- Open https://account.acronis.com
- Click “Forgot password“
- Specify your account e-mail, and then click “Submit“
- Check your mailbox.
- In password retrieval e-mail, click “Reset password“
- Provide a new password, and then click “Save“
- Once your new password is saved, click “Log in“
- Provide your credentials
Now you have access to your account.
Do I have to buy Acronis every year?
Acronis True Image Licenses
Standard license is unlimited in time. Annual subscription means your license is limited for 1 year. You can renew your subscription and continue using the product.
What is the difference between a subscription and a license?
While license is an access to products for a period of time with manual extension, subscription is a feature that gives you opportunity to use programs without worries about access to software. It will automatically renew your license on day when it expires
Frequently asked questions
What is Acronis?
Backup Software with Ransomware Protection for Home & Business.
What kind of support does Acronis offer?
Customer service team of Acronis offers the following support channels: submit form, live chat, call center, social media support, forum support and self-service support.
How do I contact Acronis?
You can contact Acronis by writing them via form, starting a chat with a live agent on their website, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Acronis's email address?
You can contact Acronis by filling out the form:
https://www.acronis.com/en-eu/contact-sales/#/request
Does Acronis have live chat?
Yes, Acronis has live chat support. Go to the site:
https://support.acronis.com/start-chat
How do I speak to someone in Acronis?
If you prefer call support, you can contact their helpline +1 781-782-9000.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
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