Find contact information for TikTok's customer service team, including email support, social media support, and their knowledge base.
It looks like you’re trying to reach TikTok’s customer service team. Unfortunately, we’re not associated with TikTok’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched TikTok’s website and found the following customer support contact details. Please get in contact with TikTok’s representatives by reaching out to them directly using the contact information below.
TikTok is the destination for mobile videos. TikTok is a short-form, video-sharing app that allows users to create and share 15-second videos, on any topic. It was originally released in September 2016, and is available on both iOS and Android. It is particularly popular among young people, and has become a cultural phenomenon in recent years. The app is also known as Douyin in China.
TikTok is a constantly evolving platform, and new support channels or updates to existing channels may be added or removed over time.
The best way for TikTok users to contact customer support is through the Help Center on the TikTok website. The Help Center provides a wide range of resources and troubleshooting guides for common issues.
If users are unable to find a solution to their issue in the Help Desk, they can submit a ticket by clicking on the “Contact Us” button on the Help Center page. This will prompt users to select a category that best describes their issue and provide additional details about their problem. Users will then receive a reference number for their ticket, and can expect to receive a response from TikTok customer support within a few business days, but you can expect even longer waiting times.
Alternatively, user can contact TikTok through email, email@example.com for privacy related queries and firstname.lastname@example.org for safety related queries. This is another effective way of getting in touch with TikTok customer support, and user will receive a response within a few business days.
It’s also worth noting that TikTok is a constantly evolving platform, and new support channels or updates to existing channels may be added or removed over time.
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
To create a new video:
If you have been shadowbanned:
Check the community guidelines to see if you have violated any rules, delete any inappropriate content, and check your account’s analytics for hashtags that may violate guidelines. If these steps don’t work, wait a few more weeks or contact TikTok customer service.
If your account was suspended due to age restrictions, provide ID proof to verify your age to TikTok customer support.
To reset a password while logged in:
To reset a password when you are not logged in:
Note: For users who’ve joined TikTok using another social media account, passwords will need to be reset from that platform.
To recover a banned TikTok account:
Send an email directly to TikTok support using the appropriate email for your region:
TikTok is software & internet company
You can contact TikTok by emailing them or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
You can contact their support by writing an email to email@example.com.
No, TikTok doesn't have live chat support.
TikTok doesn't have telephone customer support.
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