Moodle Help Desk Contacts
It looks like youโre trying to reach Moodleโs customer service team. Unfortunately, weโre not associated with Moodleโs support team. We are two entirely different business organizations. However, to make your life a little easier, weโve researched Moodleโs website and found the following customer support contact details. Please get in contact with Moodleโs representatives by reaching out to them directly using the contact information below.
Moodle Customer Service Contacts
Moodle Email Support
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Moodle Live Chat Support
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Moodle Call Center Support
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Social Media Support Contacts
SLAs & Agreements
Email SLA
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Live Chat SLA
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Call Center SLA
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Forum SLA
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Legal Contacts
Moodle Terms & Conditions
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Moodle Privacy Policy
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Moodle Security Policy
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Moodle GDPR
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Other Links
Moodle Affiliate Program
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Location
Moodle is a robust and full-featured open source platform for learning with a mission of empowering educators to improve our world.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
I have forgotten the admin password.
First, try using the button โSend my details via emailโ.
It is possible to reset the admin userโs password using command line tools provided with Moodle.
Failing that, if you can access the database using an administration tool, you can modify a password there. Passwords for all users, including admin, are stored as cryptographic hashes in the table mdl_user. You can manually replace the old hash with md5 value of the new password, it will be upgraded to the strong hash value after the first log-in.
How much does it cost to download and use Moodle?
Moodle is and will remain free to download and use in any way you like.
Can I backup Moodle so I donโt lose things?
Yes, you can backup a Moodle site or as a teacher you can back up your course and download it (if your role permits it). With appropriate permissions, you can restore your course and/or import parts of courses elsewhere on your site or beyond. This can be particularly useful with Community Hubs (Moodle 2.0 feature).
Frequently asked questions
What is Moodle?
Moodle is a robust and full-featured open source platform for learning with a mission of empowering educators to improve our world.
What kind of support does Moodle offer?
Customer service team of Moodle offers the following support channels: social media support, forum support and self-service support.
How do I contact Moodle?
You can contact Moodle by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Moodle's email address?
Moodle doesnโt have email support.ย You can contact them by filling out the form: https://moodle.com/contact/other-enquiries/ .
Does Moodle have live chat?
No, Moodle doesn't have live chat support.
How do I speak to someone in Moodle?
Moodle doesn't have telephone customer support.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
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