Moodle Help Desk Contacts
Find Moodle customer service contact information including email, forum, and social media support. Learn how to solve common problems like forgetting admin passwords and how to backup Moodle. Discover that Moodle is free to download and use and doesn't offer live chat or phone support.
It looks like you’re trying to reach Moodle’s customer service team. Unfortunately, we’re not associated with Moodle’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Moodle’s website and found the following customer support contact details. Please get in contact with Moodle’s representatives by reaching out to them directly using the contact information below.
Moodle Customer Service Contacts
Moodle Email Support
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Moodle Live Chat Support
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Moodle Call Center Support
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Social Media Support Contacts
SLAs & Agreements
Email SLA
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Live Chat SLA
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Call Center SLA
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Forum SLA
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Legal Contacts
Moodle Terms & Conditions
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Moodle Privacy Policy
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Moodle Security Policy
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Moodle GDPR
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Other Links
Moodle Affiliate Program
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Location
Moodle is a robust and full-featured open source platform for learning with a mission of empowering educators to improve our world.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
I have forgotten the admin password.
First, try using the button “Send my details via email”.
It is possible to reset the admin user’s password using command line tools provided with Moodle.
Failing that, if you can access the database using an administration tool, you can modify a password there. Passwords for all users, including admin, are stored as cryptographic hashes in the table mdl_user. You can manually replace the old hash with md5 value of the new password, it will be upgraded to the strong hash value after the first log-in.
How much does it cost to download and use Moodle?
Moodle is and will remain free to download and use in any way you like.
Can I backup Moodle so I don’t lose things?
Yes, you can backup a Moodle site or as a teacher you can back up your course and download it (if your role permits it). With appropriate permissions, you can restore your course and/or import parts of courses elsewhere on your site or beyond. This can be particularly useful with Community Hubs (Moodle 2.0 feature).
Learn more about Moodle
Moodle is a trusted and highly efficient Learning Management System (LMS) that has been in the market for over 20 years. One of the key factors that sets Moodle apart from its competitors is its exceptional customer support. The company takes pride in its prompt and reliable customer service, which is available 24/7 to assist users with any technical or administrative issues. It has a dedicated team of experts who are well-equipped to handle all types of queries and provide effective solutions in a timely manner. With its top-notch customer support, Moodle ensures that its users have a smooth and hassle-free experience while using its platform.
Frequently Asked Questions
What is Moodle?
Moodle is a robust and full-featured open source platform for learning with a mission of empowering educators to improve our world.
What kind of support does Moodle offer?
Customer service team of Moodle offers the following support channels: social media support, forum support and self-service support.
How do I contact Moodle?
You can contact Moodle by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Moodle's email address?
Moodle doesn’t have email support. You can contact them by filling out the form: https://moodle.com/contact/other-enquiries/ .
Does Moodle have live chat?
No, Moodle doesn't have live chat support.
How do I speak to someone in Moodle?
Moodle doesn't have telephone customer support.
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