J. Crew Help Desk Contacts
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J. Crew Customer Service Contacts
J. Crew Forum
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Social Media Support Contacts
SLAs & Agreements
Email SLA
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Legal Contacts
J. Crew Terms & Conditions
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J. Crew Privacy Policy
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J. Crew Affiliate Program
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Location
J. Crew Customer Support
What is J. Crew?
J. Crew is a retail apparel and accessories store specializing in classic American style clothing for men, women, children, and babies. The company is primarily known for its signature blazers, sweaters, chinos and shifts dresses. J. Crew also offers a range of shoes, scarves, bags and jewelry to complete your outfit. Their online store allows customers to shop any time they wish from the comfort of their own homes.
J. Crew provides customer service through several different channels:
- Email: contactus@jcrew.com
- Live chat: chat button at https://www.jcrew.com/
- Call center: (800) 562-0258
- FAQs: https://www.jcrew.com/help/customer-service
- Facebook: https://www.facebook.com/jcrew
- Instagram: https://www.instagram.com/jcrew/
- LinkedIn: https://www.linkedin.com/company/j-crew/
- Youtube: https://www.youtube.com/user/jcrewinsider
Live Chat support: Customers can access live chat support available 24/7 on J.Crewโs website to get immediate help and answers to any questions or concerns they have.
Email support: Customers can contact the customer service team directly via email and expect a response within 24 hours.
Call center support: If customers need urgent assistance with orders or have more complicated requests can call the customer service line, which is open 7am-11:59pm ET, seven days a week.
Social media support: The company has dedicated customer service accounts on multiple social media platforms such as Twitter, Facebook, Instagram, LinkedIn and Youtube, which customers can reach out to for assistance or inquiries about their orders, sales events or other related topics.
FAQ page: J.Crew offers an extensive Frequently Asked Questions page which provides customers with helpful information about various topics such as payments, product details, sizing charts etc..to save them time looking for answers on their own before reaching out for customer support help if needed.
Online contact form: Lastly, customers can also fill out an online contact form accessible on their website with any general enquires regarding their order status, delivery tracking etc..and receive a response within 24 to 48 hours usually depending on the request volume at the time of submission.
Frequently asked questions
What is J. Crew?
The company offers an assortment of women's, men's, and children's apparel and accessories.
What kind of support does J.Crew offer?
Customer service team of J.Crew offers the following support channels: email, live chat, call center, social media support and self-service support.
How do I contact J. Crew?
You can contact J. Crew by emailing them, starting a chat with a live agent on their website, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is J. Crew's email address?
You can contact their support by writing an email to contactus@jcrew.com
Does the J. Crew have live chat?
Yes, J. Crew has live chat support. Go to the site and start chatting: https://www.jcrew.com/sk/help/contact-usย
How do I speak to someone in J. Crew?
If you prefer call support, you can contact their helplineย (800) 562-0258
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