J. Crew Help Desk Contacts

It looks like you’re trying to reach J. Crew’s customer service team. Unfortunately, we’re not associated with J. Crew’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched J. Crew’s website and found the following customer support contact details. Please get in contact with J. Crew’s representatives by reaching out to them directly using the contact information below.

J. Crew Customer Service Contacts

Contact J. Crew customer support by email

J. Crew Email Support

contactus@jcrew.com

Chat with J. Crew representative

J. Crew Live Chat Support

Live Chat Button on Website

Call with J. Crew support

J. Crew Call Center Support

(800) 562-0258

Participate in J. Crew’s community forum discussions

J. Crew Forum

N/A

Social Media Support Contacts

J. Crew Instagram

J. Crew Instagram

instagram.com/jcrew/

J. Crew Facebook Page

J. Crew Facebook Page

facebook.com/jcrew

J. Crew Twitter

J. Crew Twitter

twitter.com/jcrew

SLAs & Agreements

Directory

Email SLA

N/A

Directory

Live Chat SLA

N/A

Directory

Call Center SLA

N/A

Directory

Forum SLA

N/A

Legal Contacts

J. Crew Terms & Conditions

J. Crew Terms & Conditions

N/A

J. Crew Privacy Policy

J. Crew Privacy Policy

N/A

J. Crew Security Policy

J. Crew Security Policy

N/A

J. Crew GDPR

J. Crew GDPR

N/A

Other Links

J. Crew Wikipedia Page

J. Crew Wikipedia Page

https://en.wikipedia.org/wiki/J.Crew

J. Crew Affiliate Program

J. Crew Affiliate Program

N/A

Location

J. Crew Customer Support

What is J. Crew?

J. Crew is a retail apparel and accessories store specializing in classic American style clothing for men, women, children, and babies. The company is primarily known for its signature blazers, sweaters, chinos and shifts dresses. J. Crew also offers a range of shoes, scarves, bags and jewelry to complete your outfit. Their online store allows customers to shop any time they wish from the comfort of their own homes.

J. Crew provides customer service through several different channels:

Live Chat support: Customers can access live chat support available 24/7 on J.Crew’s website to get immediate help and answers to any questions or concerns they have.

Email support: Customers can contact the customer service team directly via email and expect a response within 24 hours.

Call center support: If customers need urgent assistance with orders or have more complicated requests can call the customer service line, which is open 7am-11:59pm ET, seven days a week.

Social media support: The company has dedicated customer service accounts on multiple social media platforms such as Twitter, Facebook, Instagram, LinkedIn and Youtube, which customers can reach out to for assistance or inquiries about their orders, sales events or other related topics.

FAQ page: J.Crew offers an extensive Frequently Asked Questions page which provides customers with helpful information about various topics such as payments, product details, sizing charts etc..to save them time looking for answers on their own before reaching out for customer support help if needed.

Online contact form: Lastly, customers can also fill out an online contact form accessible on their website with any general enquires regarding their order status, delivery tracking etc..and receive a response within 24 to 48 hours usually depending on the request volume at the time of submission.

Frequently asked questions

What is J. Crew?

The company offers an assortment of women's, men's, and children's apparel and accessories.

What kind of support does J.Crew offer?

Customer service team of J.Crew offers the following support channels: email, live chat, call center, social media support and self-service support.

 

How do I contact J. Crew?

You can contact J. Crew by emailing them, starting a chat with a live agent on their website, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.

 

What is J. Crew's email address?

You can contact their support by writing an email to contactus@jcrew.com

Does the J. Crew have live chat?

Yes, J. Crew has live chat support. Go to the site and start chatting: https://www.jcrew.com/sk/help/contact-us 

How do I speak to someone in J. Crew?

If you prefer call support, you can contact their helpline  (800) 562-0258

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