Vimeo Help Desk Contacts
Find contact details to get in touch with Vimeo's customer support team, including email, phone, and social media support channels. Access online resources such as FAQs, tutorial videos, and user forums to get help with technical or account-related issues.
It looks like you’re trying to reach Vimeo’s customer service team. Unfortunately, we’re not associated with Vimeo’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Vimeo’s website and found the following customer support contact details. Please get in contact with Vimeo’s representatives by reaching out to them directly using the contact information below.
Vimeo Customer Service Contacts
Vimeo Live Chat Support
N/A
Vimeo Knowledge Base
N/A
Vimeo Forum
N/A
Social Media Support Contacts
SLAs & Agreements
Call Center SLA
Vimeo call representatives usually pick up calls within 15 Minutes .
Forum SLA
N/A
Legal Contacts
Other Links
Location
Vimeo Customer Support
What is Vimeo?
Vimeo is an online video-sharing platform. It was founded in November 2004 by Jake Lodwick and Zach Klein and is now owned by IAC. It allows users to upload, share, and view videos, as well as to collaborate with other users. Vimeo is available in over 180 countries and supports a range of file formats and codecs, including DivX, H.264, and HD formats. It offers a range of tools for users to customize the look and feel of their videos, including embedding, editing, and sharing options. Additionally, Vimeo provides a range of tools for users to create their own personal channels, such as the ability to create playlists and groups, as well as to follow other users and comment on their videos. Vimeo also offers a range of analytics tools to help users understand the performance of their videos and to track viewer engagement.
What kind of online support does Vimeo offer?
Vimeo’s support services include a range of online resources such as tutorial videos, FAQs, and user forums. The tutorial videos provide users with step-by-step instructions on how to use the different features of their platform, while the FAQs provide users with answers to common questions about their Vimeo account and how to use the platform. In addition, Vimeo also provides users with access to a variety of user forums where they can discuss their videos, ask questions, and get advice from other members of the Vimeo community.
Vimeo also provides users with customer support services to help them with any technical or account-related issues they may have. Users can contact Vimeo’s customer service team through email, phone, or live chat. Vimeo’s customer service team is available to help users with any issues they may be having with their account or with using the platform.
In addition to the online resources and customer support services, Vimeo also offers users a variety of other services and resources to help them get the most out of their videos. For example, Vimeo provides users with access to a range of analytics and insights to help them monitor and analyze how their videos are performing. This allows users to make informed decisions about how to optimize their videos to maximize their reach and engagement.
Vimeo also provides users with access to a range of tools and services to help them promote and market their videos, including support for creating custom video thumbnails, support for creating promotional materials, and access to a range of video-sharing platforms. This helps users to maximize the reach and visibility of their videos and ensure that they reach their intended audience.
Overall, Vimeo provides users with a comprehensive range of online support services and resources to help them make the most of their videos and ensure that they are seen and shared. By utilizing these online support services, users can get the most out of their Vimeo account and make the most of the platform’s features and services.
- Support Portal: https://vimeo.zendesk.com/hc/en-us
- Email Support: support@vimeo.com
- Call Center Support: (212) 524-8776
- Instagram: https://www.instagram.com/vimeo/
- Facebook: https://www.facebook.com/Vimeo
- Twitter: https://twitter.com/Vimeo
How do I contact Vimeo?
If you need to contact Vimeo, there are several ways to do so. The most common way to contact Vimeo is to use their help centre. You can access the help centre by going to Vimeo.com and clicking on “Help” in the top right corner of the page. In the help centre, you can search for topics or browse the different categories of help topics. If you still can’t find what you’re looking for, you can submit a request for help.
You can also contact Vimeo directly by email. To email Vimeo, you can use the contact form located at the bottom of their help page. This form allows you to select the type of help that you need, as well as enter a brief description of the issue. Once you submit the form, Vimeo’s team will get back to you as soon as possible.
If you are looking for a more personal way to contact Vimeo, you can also call their customer service line. The customer service line is available from Monday to Friday from 9 am to 5 pm EST. When you call, you will have the chance to speak to a representative directly and get an answer to your questions.
Finally, if you are a Vimeo Pro, Business, or Premium customer, you can contact Vimeo’s dedicated support team. This team is available 24/7 to provide assistance and answer any questions you may have. You can contact them via email or by using the support chat feature on the Vimeo website.
No matter how you choose to contact Vimeo, their customer service team is always happy to help.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my password?
If you forgot your password or your password isn’t being recognized, you’ll need to reset it using the main email address on your account.
You can reset your password on our Forgotten Password page.
Enter the email address you used to sign up for Vimeo, and wait up to two minutes for the password reset email to be delivered. Clicking the link in that email will allow you to choose a new password on your account.
I’m not receiving the password reset email, or it’s not working. What do I do?
If you’re not seeing the password reset email after two minutes, be sure to check your spam folder.
Keep in mind, each time you request a password reset, we cancel all existing password reset links. Therefore, make sure you only click on the last email you receive.
I no longer have access to the email associated with my Vimeo account.
If you no longer have access to the email address you used to create the account, you’ll need to fill out this form and contact Vimeo.
I don’t remember the email address used on my Vimeo account.
If you don’t know what email address is associated with your Vimeo account, fill out this form to reach out to our Support team, and we’ll help you track it down as soon as possible.
On the second page of the form, click the “Reset Password isn’t working” link in order to reach our contact form. Make sure you provide us with as much information as possible in order to prove that you are the true owner of the account.
How do I cancel my subscription?
To cancel the automatic renewal of your subscription or free trial:
- Go to your “Billing Settings” page
- Select “Cancel subscription”
- “Confirm” and save your settings
If you are subscribed through Apple, you can learn how to cancel your subscription here.
If you are subscribed through Google Play, you can learn how to cancel your subscription here.
Please note this only applies to our self-serve memberships (Premium and lower). Enterprise accounts are subject to Enterprise terms. If you have questions about your account terms, please contact your account manager.
Can I cancel my account at any time?
You can cancel your subscription without a charge at any time before the renewal date for your subscription.
How do I receive a refund for my purchase?
If you are unhappy with your paid membership, please contact Vimeo to request a refund.
- Yearly subscription purchases are eligible for a refund within 30 days of purchase
- Monthly subscription purchases are eligible for a refund within 5 days of purchase
Unfortunately, any members requesting a refund beyond the specified period will not be refunded.
Please note that this refund policy only applies to our self-serve memberships (Premium and lower). If you are on an Enterprise account, please review the Enterprise terms and contact your account manager with any payment-related questions.
Can I receive a partial refund for my purchase?
We are unable to facilitate partial refunding of accounts in order to accommodate refund requests outside of the eligibility time frame.
Frequently Asked Questions
What is Vimeo?
Vimeo is a software as a service company. Vimeo is an American video hosting, sharing, and services platform headquartered in New York City.
What kind of support does Vimeo offer?
Customer service team of Vimeo offers the following support channels: live chat, social media support and self-service support.
How do I contact Vimeo?
You can contact the Vimeo support team by starting a chat with a live agent on their website. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Vimeo's email address?
Vimeo doesn’t have email support.
Does Vimeo have live chat?
Yes, Vimeo has live chat support. Go to https://vimeo.zendesk.com/hc/en-us and start chatting with a live agent.
How do I speak to someone on Vimeo?
Vimeo doesn't have telephone customer support.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
Try all communication channels while your LiveAgent is ready.
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.