Strava Help Desk Contacts
Find Strava's customer service contacts including email support, call center support, social media support, and self-service support. Get help with common problems like password recovery, GPS signal issues, and data syncing problems. Contact Strava's representatives by email or phone, or use their knowledge base for self-service support.
It looks like you’re trying to reach Strava’s customer service team. Unfortunately, we’re not associated with Strava’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Strava’s website and found the following customer support contact details. Please get in contact with Strava’s representatives by reaching out to them directly using the contact information below.
Strava Customer Service Contacts
Strava Live Chat Support
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Strava Forum
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Social Media Support Contacts
SLAs & Agreements
Email SLA
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Live Chat SLA
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Call Center SLA
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Forum SLA
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Legal Contacts
Strava Terms & Conditions
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Strava Privacy Policy
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Strava Security Policy
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Strava GDPR
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Other Links
Strava Affiliate Program
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Location
Strava is an internet service for tracking human exercise which incorporates social network features.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my password?
If you’ve forgotten your password, you can reset it in order to access your Strava account.
First, log out of Strava if you haven’t already. You can reset your password by clicking on “Forgot your password?” on the login page.
Be sure to provide the email address that is linked to your Strava account. If you signed up via Facebook, you will need to enter the email address that is listed as the primary on your Facebook account. After submitting your email address, you will receive an email with instructions and a link to a page where you will be asked to enter a new password. If you did not receive this email, please check your spam folder and search for any emails from no-reply@strava.com.
What if I don’t get a strong GPS signal?
Make sure that GPS usage is enabled in Location settings and that your device has a clear view of the sky, away from buildings, trees, or other obstructions. It can sometimes take a minute or two for the device to acquire a strong signal from the satellites.
What if my data won’t sync?
Navigate to You > Activities and pull down on the feed slightly as if you were going to refresh. You can also try logging out of the app and logging back in if the activity still has trouble syncing.
Frequently asked questions
What is Strava?
Strava is an internet service for tracking human exercise which incorporates social network features.
What kind of support does Strava offer?
Customer service team of Strava offers the following support channels: email, call center, social media support and self-service support.
How do I contact Strava?
You can contact Strava by emailing them, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Strava's email address?
You can contact their support by writing an email to support@strava.zendesk.com
Does the Strava have live chat?
No, the Strava doesn't have live chat support.
How do I speak to someone in Strava?
If you prefer call support, you can contact their helpline +18776608899
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