Squarespace Help Desk Contacts

Squarespace Customer Support

What is Squarespace?

Squarespace provides software as a service for website building and hosting, and allows users to use pre-built website templates and drag-and-drop elements to create and modify web pages. It’s a comprehensive platform designed to help individuals and businesses create stunning websites without requiring coding knowledge.

Squarespace customer support channels

Squarespace offers customer support through the following channels:

• Email Support: https://support.squarespace.com/hc/en-us/requests/new
• Knowledge Base: https://learning.squarespace.com/
• Community Forum: https://forum.squarespace.com/
• Instagram: instagram.com/squarespace/
• Facebook: facebook.com/squarespace
• Twitter: twitter.com/squarespace

How do I contact Squarespace?

Squarespace provides customer support primarily through email and social media channels. For email inquiries, you can submit a support request through their support portal at https://support.squarespace.com/hc/en-us/requests/new . If you prefer social media communication, Squarespace maintains active accounts on Instagram, Facebook, and Twitter, where you can leave messages and get assistance from their team.

For self-service support, Squarespace offers an extensive knowledge base at https://learning.squarespace.com/ with tutorials, guides, and FAQs. You can also participate in their community forum at https://forum.squarespace.com/ to connect with other users and get help from the community.

Common Squarespace Support Topics

How to recover my password?

To reset your password if you’re locked out of your account:

1. Go to squarespace.com/login
2. Below the login fields, click ‘Can’t log in?’
3. Enter the email address you used to create your site, then click “Send Email”. If you don’t remember which email address you used, try any email address you may have
4. You’ll receive a password recovery email from no-reply@squarespace.com
5. Click ‘Password Reset" in the email. You’ll be directed to a password reset page
6. Enter a new password, and click ‘Save". If you have two-factor authentication enabled, you’ll need to enter an authentication code after clicking ‘Save"

Fixing password reset email issues:

• If you don’t get this email in a few minutes, check your spam or junk folder
• If it’s not in your spam or junk folder, contact Squarespace support, and they can ensure you get it
• If you requested a password reset multiple times, only the most recent reset email will work. To avoid clicking the wrong one, it may help to delete all previous password reset emails

Can I move to Squarespace from another platform?

Absolutely. If you already own your domain or have a site hosted by another provider, you can move to Squarespace using these options:

• If you already own a domain – You can transfer your domain to Squarespace
• If you already have a website – If you have a site with WordPress, Blogger, or Tumblr, you can import your blog content to Squarespace. Otherwise, since Squarespace is its own distinct platform, you’ll need to rebuild your site using their templates and tools
• If you already have an online store – If you have an online store with Shopify, Big Cartel, or Etsy, or can prepare a list of products in a .csv, you can import your products to Squarespace, then build your site using their templates and tools.

How do I remove .squarespace.com from my URL?

All Squarespace sites include a built-in domain URL that ends in .squarespace.com. To use a custom domain instead, you can:

• Register a domain with Squarespace
• Transfer a third-party domain to your site
• Connect a third-party domain you already own

When you have a custom domain, like www.yourdomain.com , your primary domain URL always appears for visitors, unless they specifically visit your built-in .squarespace.com URL.

For security purposes, your built-in domain always appears in your browser address bar when you’re logged in to your site, even if you have a custom domain.