Shopify Help Desk Contacts
Find contact details for Shopify's customer service team, including email support, live chat, and a knowledge base. Get help with common problems, recover lost passwords, and learn about legal contacts and other helpful links.
It looks like you’re trying to reach Shopify’s customer service team. Unfortunately, we’re not associated with Shopify’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Shopify’s website and found the following customer support contact details. Please get in contact with Shopify’s representatives by reaching out to them directly using the contact information below.
Shopify Customer Service Contacts
Shopify Call Center Support
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Social Media Support Contacts
SLAs & Agreements
Call Center SLA
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Forum SLA
Shopify support agents usually replies on forum within 1 Day .
Legal Contacts
Shopify Terms & Conditions
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Shopify Privacy Policy
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Shopify Security Policy
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Shopify GDPR
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Other Links
Shopify Affiliate Program
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Location
Shopify is a commerce platform that allows anyone to set up a store and sell their products online or in person.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my lost password?
Caution
Each of your passwords should be unique. Don’t use the same password for more than one account, even if the accounts are related.
Reset your forgotten password (Desktop)
- From the Shopify login page, enter your store address and click “Next”.
- Enter your login email and click “Next”.
- Click “Forgot password?”.
- Enter the email that you used to create your Shopify account.
- Click “Reset password”.
- You’re sent an email with a link to reset your password. In the email, click “Reset password”.
- Enter your new password in the “Confirm password” field.
- Click “Reset password”.
- Go back to your Shopify login page and log in with your new password.
Reset your forgotten password (Android/iPhone)
- From the Shopify app login screen, tap “Forgot password?”.
- Enter the email that you used to create your Shopify account.
- Tap “Done”.
- You’re sent an email with a link to reset your password. In the email, click “Reset password”.
- The password-reset screen opens in your Android’s/iPhone’s browser. Enter a new password.
- Enter your new password again in the “Confirm password” field.
- Tap “Reset password”.
- Go back to the Shopify app and log in with your new password.
What do I need to start selling on Shopify?
To start selling on Shopify, you’ll need a Shopify plan and products to sell.
Get started by signing up for Shopify. Then set up your store and add your products.
If you don’t have products to sell yet, dropshipping might be a good option for you.
Can I use my own domain name with Shopify?
Yes, you can use your own domain name with Shopify.
If you have an existing domain name, you can connect it to Shopify from your store’s admin.
If you don’t have a domain name yet, you can either buy one through Shopify or a third-party provider.
Frequently asked questions
What is Shopify?
Shopify is a software as a service company. Shopify is a commerce platform that allows anyone to set up a store and sell their products online or in person.
What kind of support does Shopify offer?
Customer service team of Shopify offers the following support channels: email, live chat, social media support and self-service support.
How do I contact Shopify?
You can contact the Shopify support team by emailing them, starting a chat with a live agent on their website, leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Shopify ’s email address?
You can contact their support by writing an email to https://help.shopify.com/en/questions#/contact/email
Does Shopify have live chat?
Yes, Shopify has live chat support. Go to https://help.shopify.com/en/questions#/contact/chat
How do I speak to someone in a Shopify company?
Shopify doesn't have telephone customer support.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
Try all communication channels while your LiveAgent is ready.
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