Shopify Help Desk Contacts

It looks like you’re trying to reach Shopify’s customer service team. Unfortunately, we’re not associated with Shopify’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Shopify’s website and found the following customer support contact details. Please get in contact with Shopify’s representatives by reaching out to them directly using the contact information below.

Shopify Customer Service Contacts

SLAs & Agreements


Email SLA

Shopify support agents usually replies to email within 12 Hours.


Live Chat SLA

Shopify live agents usually pick up chats within 30 Minutes.


Forum SLA

Shopify support agents usually replies on forum within 1 Day.



What is Shopify?

Shopify is a software as a service company. Shopify is a commerce platform that allows anyone to set up a store and sell their products online or in person.

What kind of support does Shopify offer?

Customer service team of Shopify offers the following support channels: email, live chat, social media support and self-service support.

How do I contact Shopify?

You can contact the Shopify support team by emailing them, starting a chat with a live agent on their website, leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.

What is Shopify ’s email address?

You can contact their support by writing an email to

Does Shopify have live chat?

Yes, Shopify has live chat support. Go to

How do I speak to someone in a Shopify company?

Shopify doesn't have telephone customer support.

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