DJI Help Desk Contacts
It looks like you’re trying to reach DJI’s customer service team. Unfortunately, we’re not associated with DJI’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched DJI’s website and found the following customer support contact details. Please get in contact with DJI’s representatives by reaching out to them directly using the contact information below.
DJI Customer Service Contacts
DJI Email Support
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DJI Live Chat Support
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DJI Forum
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Social Media Support Contacts
SLAs & Agreements
Email SLA
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Live Chat SLA
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Call Center SLA
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Legal Contacts
DJI Security Policy
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DJI GDPR
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Other Links
DJI Affiliate Program
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Location
DJI Customer Support
What is DJI?
DJI is a Chinese technology company that designs and manufactures unmanned aerial vehicles (UAVs), commonly known as drones. DJI is known for producing some of the most popular and high-quality drones on the market.
The company was founded in 2006 by Frank Wang in Shenzhen, China, and has since grown to become a global leader in the drone industry, with offices and operations around the world. DJI’s product line includes drones for hobbyists, professionals, and industrial applications, as well as related accessories such as cameras, gimbals, and software.
DJI’s drones are used for a variety of purposes, including aerial photography and videography, surveying and mapping, search and rescue operations, and inspection of infrastructure and equipment. The company is committed to innovation and continually improving its products and services to meet the evolving needs of its customers.
In addition to its drone products, DJI also offers educational resources and support for drone enthusiasts and professionals through its website and online community.
DJI customer support channels
You might get in touch with DJI by reaching their hotline, using their online form to send them an email, posting a message on one of their social media pages or live chat. Alternatively, if you want self-service support, you can access their knowledge base.
- Phone: +1 (818) 235 0789
- Support Portal: https://www.dji.com/support
- Email: sales.education@dji.com
- Knowledge Base: https://www.dji.com/support
- Twitter: https://twitter.com/djiglobal
- LinkedIn: https://www.linkedin.com/company/dji/
- Facebook: https://www.facebook.com/dji.europe/
- Instagram: https://www.instagram.com/DJIglobal/
- YouTube: https://www.youtube.com/user/djiinnovations
- Vimeo: https://vimeo.com/dji
How do I contact DJI?
To contact DJI.com customer support, you can visit company´s customer support portal at https://www.dji.com/support, where you can find different sections, for example Service Request and Inquiry section or Service Plans. Select the product category and section that best matches your inquiry or issue and choose the specific product model you are inquiring about.
Alternatively, you can contact DJI customer support by emailing sales.education@dji.com or by using the “Live Chat” feature on the DJI website. Please note that DJI customer support operates on a 24/7 basis, and you can expect a response within a reasonable amount of time. Phone call might be also a good option, if the issue has more urgent character. Company is available at phone support number +1 (818) 235 0789.
If you decide to contact DJI´s customer support via social media, you can follow these steps. Log in to your social media account (Facebook, Twitter, or Instagram) and search for DJI’s official page or account. Once you find their page or account, click on the “Message” or “Send Message” button. Write your message describing your issue or question. Click on the “Send” button to send your message. You can expect a response from DJI’s customer support team within a reasonable amount of time. Please note that the response time may vary depending on the complexity of your issue and the volume of inquiries they receive.
Last but not least, company also offers comprehensive knowledge base. It is available non-stop and company´s support portal, and customers can find there know how in form of articles and tutorials.
Frequently asked questions
What is DJI?
DJI was founded and is run by people with a passion for remote-controlled helicopters and experts in flight-control technology.
What kind of support does DJI offer?
Customer service team of DJI offers the following support channels: email via form, call center, live chat, social media support and self-service support.
How do I contact DJI?
You can contact DJI by emailing them via form, calling their hotline or by leaving them a message on one of the social media platforms or live chat. Alternatively, you can use their knowledge base if you prefer self-service support.
What is DJI's email address?
You can contact DJI by filling out the form. Click to "Email" button on this page: https://www.dji.com/sk/support
Does the DJI have live chat?
Yes, the DJI does have live chat support.
How do I speak to someone in DJI?
If you prefer call support, you can contact their helpline +1 (818) 235 0789
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