SoundCloud Help Desk Contacts
Find contact information for SoundCloud's customer support team, including social media and self-service support options.
It looks like you’re trying to reach SoundCloud’s customer service team. Unfortunately, we’re not associated with SoundCloud’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched SoundCloud’s website and found the following customer support contact details. Please get in contact with SoundCloud’s representatives by reaching out to them directly using the contact information below.
SoundCloud Customer Service Contacts
SoundCloud Email Support
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SoundCloud Live Chat Support
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SoundCloud Call Center Support
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SoundCloud Forum
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Social Media Support Contacts
SLAs & Agreements
Email SLA
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Live Chat SLA
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Call Center SLA
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Forum SLA
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Legal Contacts
SoundCloud Terms & Conditions
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SoundCloud Privacy Policy
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SoundCloud Security Policy
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SoundCloud GDPR
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Other Links
SoundCloud Affiliate Program
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Location
SoundCloud is an open music and audio platform for both listeners and creators.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my lost password?
If you don’t remember your password, you can reset it:
- On iPhone and Android, click on “Forgot your password?” at the sign-in screen
- On web, go to the Forgot password page
I just purchased a Pro Unlimited subscription but it’s not showing on my account, what can I do?
If you have confirmed that you purchased your Pro Unlimited subscription and it doesn’t show immediately on your account, please allow a few minutes for it to show up – sometimes it can take a bit of time to update the subscription status.
After a short while, please verify the status on your Subscription page.
How can I change my credit card or payment method?
To change your credit card information during an active subscription:
- Sign into your account from a computer.
- Go to the Subscriptions page.
- Click on the “Use a different card” option next to your current details.
To switch to PayPal or change your PayPal account:
- Cancel your current plan at soundcloud.com/you/subscriptions.
- Wait until the plan expires. Then, log in and visit soundcloud.com/pro and choose your desired plan.
- Select PayPal as your desired payment method.
- Fill out the details on the next page.
Note: Depending on your card or bank, you may see a small amount charged and then immediately refunded. This is simply a test transaction to verify your new payment details are authorized. You will not be charged the regular amount until your account’s next payment date. This process is the same for all plans, but Pro and Pro Unlimited plans have monthly or annual plans and SoundCloud Go does not require your address.
Frequently Asked Questions
What is SoundCloud?
SoundCloud is a software as a service company. SoundCloud is an open music and audio platform for both listeners and creators.
What kind of support does SoundCloud offer?
Customer service team of SoundCloud offers the following support channels: social media support and self-service support.
How do I contact SoundCloud?
You can contact the SoundCloud support team by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is SoundCloud’s email address?
SoundCloud doesn’t have email support.
Does SoundCloud have live chat?
No, SoundCloud doesn't have live chat support.
How do I speak to someone in a SoundCloud company?
SoundCloud doesn't have telephone customer support.
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