Fortinet Help Desk Contacts
Find contact information for Fortinet's customer service team, including email, live chat, call center, social media, and forum support. Access Fortinet's knowledge base for self-service support, and learn about their SLAs and legal policies.
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Fortinet Customer Service Contacts
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Fortinet Customer Support
What is Fortinet?
Fortinet is a leading cybersecurity company that specializes in providing network security solutions and services to businesses, organizations, and government entities. Founded in 2000, the company has grown to become a global player in the cybersecurity industry, with a wide range of products and services designed to protect networks, endpoints, applications, and data.
One of Fortinet’s core offerings is its comprehensive security platform known as the Fortinet Security Fabric. This integrated architecture brings together various security solutions and technologies, including firewalls, intrusion prevention systems (IPS), secure web gateways (SWG), endpoint protection, and more. The Security Fabric allows organizations to have a unified and cohesive security infrastructure, ensuring consistent protection and visibility across their entire network.
Fortinet’s products are known for their advanced threat intelligence and detection capabilities. They leverage machine learning, artificial intelligence, and behavioral analysis to identify and block known and emerging threats in real-time. FortiGuard Labs, Fortinet’s dedicated threat research team, continuously monitors the global threat landscape and provides timely updates and patches to protect against the latest threats.
In addition to their product offerings, Fortinet also provides a range of services to support their customers’ cybersecurity needs. This includes professional services such as security assessments, deployment assistance, and security consulting. They also offer training and certification programs to enable organizations to build and maintain a skilled cybersecurity workforce.
Fortinet has established itself as a trusted cybersecurity partner for organizations of all sizes, from small businesses to large enterprises. Their solutions are used in various industries, including financial services, healthcare, education, government, and more. With a strong focus on innovation and a commitment to customer success, Fortinet continues to play a crucial role in safeguarding networks and digital assets against evolving cyber threats.
Fortinet customer support channels
You may get in touch with Fortinet by sending them an email, starting a live web chat with a representative, calling their hotline, or sending them a message on one of their social media accounts. Alternatively, if you want self-service support, you can access their knowledge base.
- Phone: + 1-866-868-3678
- Support Portal: https://www.fortinet.com/support
- Contact Form: https://www.fortinet.com/corporate/about-us/contact-us
- Email: cs@fortinet.com
- Knowledge Base: https://docs.fortinet.com/
- Twitter: https://twitter.com/fortinet
- LinkedIn: https://www.linkedin.com/company/fortinet
- Facebook: https://www.facebook.com/fortinet
- YouTube: https://www.youtube.com/channel/UCJHo4AuVomwMRzgkA5DQEOA
How do I contact Fortinet?
Fortinet provides multiple channels for contacting them, and one of them is extensive knowledge base. Company has a comprehensive knowledge base that contains a wealth of information, including product documentation, technical articles, troubleshooting guides, and frequently asked questions. You can access the knowledge base through their website to find answers to common queries.
Company offers also a live chat feature on their website, allowing you to engage in real-time conversations with their support team. Simply visit the Fortinet website and look for the live chat option to get assistance with your inquiries. Chat button is located in the right bottom corner of the website.
Company provides an email-based support system for customer inquiries. You can send an email to their support team at cs@fortinet.com, outlining your query or issue in detail. They will respond to you via email with the appropriate assistance.
Fortinet offers phone support for customers. The phone numbers for contacting Fortinet support vary depending on your location and the specific support services you require. You can find the appropriate phone number for your region on the Fortinet website’s support page. For any general issues, call phone number 1-866-868-3678 and speak directly with representative of the company. This is the best way of contact for time sensitive issues.
For those who are not pressured by time, Fortinet provides a contact form on their website, which you can fill out with your contact details and message. This allows you to submit specific inquiries or requests, and a Fortinet representative will respond to you accordingly.
Company maintains a presence on various social media platforms, including Twitter, LinkedIn, Facebook, and YouTube. You can follow or connect with Fortinet on these platforms to stay updated on their latest news, announcements, and engage with them through direct messages or comments.
It’s worth noting that the availability of certain support channels and response times may vary depending on your location and the specific Fortinet product or service you are using. Checking their official website or contacting their support team directly will provide you with the most accurate and up-to-date information for contacting Fortinet.
Frequently Asked Questions
What is Fortinet?
Fortinet secures the largest enterprise, SMB, service provider, and government organizations around the world
What kind of support does Fortinet offer?
Customer service team of Fortinet offers the following support channels: email, live chat, call center, social media support, forum support and self-service support.
How do I contact Fortinet?
You can contact Fortinet by emailing them, starting a chat with a live agent on their website, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Fortinet's email address?
You can contact their support by writing an email to cs@fortinet.com or by submitting form: https://www.fortinet.com/corporate/about-us/contact-us
Does Fortinet have live chat?
Yes, Fortinet has live chat support. Go to the site: https://support.fortinet.com/WebChatOnline.aspx
How do I speak to someone in Fortinet?
If you prefer call support, you can contact their helplines at + 1-866-868-3678.
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