Free Trial
research_8_illu

Investing in call center software

Each business should strive to create an exceptional call center experience. The more positive the customer experience, the more likely the customer will remain engaged and loyal. Engaged consumers buy 90% more frequently, spend 60% more per transaction, and are five times more likely to indicate that the brand they’re loyal to is the only one they would purchase from in the future. Moreover, customers with a good customer experience spend 140% more than those who have a poor customer service experience.

According to the Temkin Group, promoters are 4.2 times more likely to buy again, 5.6 times more likely to forgive a company after a mistake, and 7.2 times more likely to try a new offering than detractors. Engaged customers are also more likely to become promoters and introduce new customers to your business. They’re also more forgiving when it comes to poor customer experiences.

As you can see, engaged customers are precious. Therefore it’s in your best interest to create positive experiences for them and keep them loyal to your brand. Remember, a mere 5% increase in customer retention can increase profits by up to 95% over the long term.

#CustomerRetention
#Profits

a 5%

increase in customer retention can increase profits by up to 95% over the long term. 

HBS

Meditator graf woman

#CustomerStatistics

Engaged consumers buy

90%

more frequently, spend 60% more per transaction, and are five times more likely to indicate it is the only brand they would purchase in the future.

Rosetta

#CustomerSupport

Customers that have a good customer experience spend

140%

more than those who have a bad experience.

Harvard Business Review

research_8_140percent

#NPSPromoter

Promoters are

4.2

times more likely to buy again

5.6

times more likely to forgive a company after a mistake

7.2

times more likely to try a new offering compared with the detractors

Temkin Group

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×
Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo