WhatsApp Help Desk Contacts
Find the customer service contacts for WhatsApp, including email and call center support, knowledge base, and social media channels. Learn how to restore chat history, reset your two-step verification PIN, and download the WhatsApp Business app.
It looks like you’re trying to reach WhatsApp’s customer service team. Unfortunately, we’re not associated with WhatsApp’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched WhatsApp’s website and found the following customer support contact details. Please get in contact with WhatsApp’s representatives by reaching out to them directly using the contact information below.
WhatsApp Customer Service Contacts
WhatsApp Email Support
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WhatsApp Live Chat Support
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WhatsApp Forum
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Social Media Support Contacts
SLAs & Agreements
Call Center SLA
WhatsApp call representatives usually pick up calls within 6 Hours .
Forum SLA
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Legal Contacts
Other Links
WhatsApp Affiliate Program
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Location
WhatsApp Customer Support
What is WhatsApp?
WhatsApp is a mobile messaging app that allows users to exchange messages, photos, videos, and audio messages. It is available for Android, iPhone, Windows Phone, and Nokia phones. WhatsApp also provides voice and video calling, and users can create group chats with up to 256 people. It was purchased by Facebook in 2014.
What kind of online support does WhatsApp offer?
WhatsApp offers a variety of online support options for its users. Through the WhatsApp Support page, users can access FAQs, tutorials, and other helpful information. WhatsApp also provides community forums, where users can ask questions and get answers from experienced WhatsApp users. In addition, users can submit a request for help through the WhatsApp Help Center, where they can find answers to common questions, troubleshoot issues, and contact WhatsApp support directly. WhatsApp also offers a live chat option, which allows users to chat with representatives in real-time. All of these support options are available 24/7, so users can get help any time they need it.
- Support Portal: https://www.whatsapp.com/contact
- Email Support: contact@whatsapp.com
- Call Center Support: https://www.whatsapp.com/contact/
- Instagram: https://www.instagram.com/whatsapp/
- Facebook: https://www.facebook.com/WhatsApp/
- Twitter: https://twitter.com/whatsapp
How do I contact WhatsApp?
If you need to contact WhatsApp, you can do so in a few different ways. The most common method is to use the app itself. If you open the app, you’ll see an option for ‘Help’ in the Settings menu. This will give you access to a range of help topics, FAQs, and live chat support. This is the quickest and easiest way to get help from WhatsApp, and it’s available 24/7.
You can also contact WhatsApp through their website. On the bottom of the homepage, you’ll find a link to ‘Contact Us’. This will take you to a page where you can submit a support request. You’ll need to provide some basic information like your name, email address, and a description of the issue you’re having. Once you submit the request, you should receive a response from the WhatsApp team within 24 hours.
If you need to speak with someone directly, you can also call the WhatsApp Customer Support team. The number is available on their website, and you can call them from 8 am to 9 pm Monday to Saturday.
WhatsApp is committed to providing the best customer service possible, so no matter which method you choose, you should get a quick and helpful response.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my lost PIN?
There are several options to reset your two-step verification PIN.
Reset PIN with an email address
To reset the PIN:
Open WhatsApp > tap Forgot PIN? > Send Email. A reset link will be sent to the email address you provide
In the email, follow the reset link and tap Confirm
Open WhatsApp > tap Forgot PIN? > Reset
Reset PIN without an email address
You’ll need to wait 7 days to reset the PIN if:
- You didn’t provide an email address to reset the PIN.
- You forgot the email address to reset the PIN.
- Someone else set up the two-step verification PIN before you started using this phone number.
After the 7-day period, open WhatsApp > tap Forgot PIN? > Reset.
How to restore your chat history?
To back up your chats on Android before restoring them on a new device:
- Open WhatsApp > More options > Settings > Chats > Chat Backup
- Choose the Google Account where you want your chats backed up or create a local backup on your device.
- Tap BACK UP.
To restore your chat history on Android, you can use a Google Drive backup or a local backup.
To restore from Google Drive, make sure your new device is linked to the same Google Account and install WhatsApp, then verify your number.
Tap “Restore” when prompted to restore your chats and media from Google Drive.
To restore from a local backup, transfer the files to your new device using a computer or file explorer, then install and open WhatsApp and verify your number. Tap “Restore” when prompted to restore your chats and media from the local backup.
To restore your chat history on iPhone, you can use an iCloud backup. Verify that an iCloud backup exists in WhatsApp > Settings > Chats > Chat Backup, then delete and reinstall WhatsApp. After verifying your phone number, follow the prompts to restore your chat history.
How to download the WhatsApp Business app?
The WhatsApp Business app is a free app for small businesses.
Before downloading the app, please be aware of the following:
- If you have an existing WhatsApp account, you can easily migrate your account, including chat history and media, to a new WhatsApp Business account.
- Your chat history can’t be moved back to WhatsApp Messenger if you decide to stop using the WhatsApp Business app.
- You can use both the WhatsApp Business app and WhatsApp Messenger simultaneously as long as the accounts are linked to different phone numbers. It’s not possible to have one phone number linked to both apps at the same time.
To set up the WhatsApp Business app:
- Download the WhatsApp Business app from the Google Play Store.
- Verify your business phone number.
- Restore your account from a backup, if you wish.
- Set your business name.
- Build your profile. Tap More options > Settings > Your business name.
Frequently Asked Questions
What is WhatsApp?
WhatsApp is a software & internet service company. WhatsApp is a messaging app that uses the internet to send messages, images, audio or video.
What kind of support does WhatsApp offer?
Customer service team of WhatsApp offers the following support channels: chat, social media support and self-service support.
How do I contact WhatsApp?
You can contact the WhatsApp support team by leaving them a message on one of the social media platforms or by their app. Alternatively, you can use their knowledge base if you prefer self-service support.
What is WhatsApp's email address?
WhatsApp doesn’t have email support.
Does WhatsApp have live chat?
No, WhatsApp doesn't have live chat support.
How do I speak to someone on WhatsApp?
WhatsApp has telephone customer support by their app https://www.whatsapp.com/contact/?subject=messenger.
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