USPS Help Desk Contacts
Find USPS customer service contacts, including email, call center, and knowledge base support, on this page. Get help with your shipping needs through their website, live chat, online forum, and mobile app.
It looks like you’re trying to reach USPS’s customer service team. Unfortunately, we’re not associated with USPS’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched USPS’s website and found the following customer support contact details. Please get in contact with USPS’s representatives by reaching out to them directly using the contact information below.
USPS Customer Service Contacts
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USPS Customer Support
What is USPS?
The United States Postal Service (USPS) is an independent agency of the federal government that is responsible for providing postal service in the United States. It is one of the few government agencies explicitly authorized by the United States Constitution. The USPS is the largest postal service in the world, delivering over 160 billion pieces of mail to more than 155 million addresses each year.
The USPS is a self-supporting government agency, meaning it does not depend on taxpayer funds for its operations. Instead, the USPS relies on the income it generates from the sale of postage, products, and services, as well as fees associated with the mailing and shipping of packages. This revenue is used to cover the costs of providing postal services and maintaining the infrastructure needed to do so.
The USPS provides a variety of services, ranging from traditional first-class mail delivery to package delivery and international shipping. The USPS also offers a range of services designed to make mailing and shipping easier, such as tracking, address verification, and insurance. Additionally, USPS offers services such as money orders and postal savings accounts.
The USPS is an important part of the United States economy, as it supports over 8 million jobs across the country, many of which are in rural and underserved areas.
What kind of online support does USPS company offer?
USPS offers a variety of online support options for customers. Through its website, www.usps.com, customers can access a wide range of services, including tracking packages and shipping supplies, locating post offices, calculating shipping rates, and scheduling delivery pickups.
The website also features an extensive FAQ section, allowing customers to quickly find answers to their questions. In addition, customers can contact USPS directly by phone or email to get help with their shipping needs.
The USPS also offers a live chat feature on its website. Through the live chat, customers can connect with a USPS customer service representative who can answer questions about postal services, shipping rates, and more.
The USPS also offers an online support forum for customers to post questions and get answers from other users. The forum is moderated by USPS customer service representatives who can provide additional assistance.
In addition, USPS provides a mobile app for customers to use. Through the app, customers can track their packages, find post offices, and calculate shipping rates, all from their phone. The app also includes a help section that customers can use to contact USPS directly.
Overall, USPS offers a variety of online support options for customers, allowing them to quickly and easily get the help they need. With its website, live chat, online forum, and mobile app, customers can access the information they need and get assistance with their shipping needs.
- Support Portal: https://www.usps.com/help/contact-us.htm
- Email Support: socialmedia@usps.gov
- Call Center Support: +1 800-275-8777
- Knowledge Base: https://faq.usps.com/s/
- Facebook: https://www.facebook.com/USPS
- Twitter: https://twitter.com/usps
How do I contact USPS?
If you need to get in touch with the United States Postal Service (USPS), you have several options available to you.
The first and most popular option is to visit the USPS website, www.usps.com. On the website, you can find information about services, track packages, find out about delivery options, and more. You can also contact customer service by email or phone. If you need more help, you can find the nearest USPS office to you and visit them in person.
Another option is to call the USPS customer service hotline at 1-800-ASK-USPS (1-800-275-8777). You can get answers to your questions, track packages, find out about delivery services, and more. You can also use this line to file a complaint or to get help with a lost package.
You can also visit your local Post Office branch. You can get information about services, ask questions, and even buy stamps and ship packages. The Post Office also offers many other services, such as passport applications, mail forwarding, and more.
Finally, you can also contact the USPS through their social media accounts. They have accounts on Facebook, Twitter, and Instagram, where you can ask questions and get answers about services, track packages, and more.
No matter how you choose to contact the USPS, you can be sure that you will get the help and answers you need.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my password?
Go to the USPS.com account sign-in page and select “Forgot your username?”. Enter the email address associated with your account. If an account is detected for the submitted email address, you will receive an email with your username.
If you do not remember the email address tied to your account or no longer have access to that email address, you will need to create a new user account online.
Note: You must use an email address that is different than the one tied to your original account.
What can I do if my mailpiece hasn’t been delivered?
First, check the delivery standard for the mail class of your domestic item. You can find the mail class by entering the USPS Tracking number and looking up “Product Information”. Then compare your mail class and progress to what is found in the Mail Delivery Standards chart located in “Delayed mail and packages”.
Also, if your item has a status of “Alert”, a delay could have occurred because of weather-related and other natural disasters or events.
In this case, please check USPS Service Alerts first.
Expected Delivery Window
When checking the status of your item, you may see a message about the Expected Delivery Window (ExDW). This window is a 2-hour slot of time when you can expect your package to arrive. Delivery within that time is not guaranteed, however, you may still receive your item by the end of the day if it does not arrive within the expected time slot.
Where is my package? I have a tracking number.
Track a package at usps.com by clicking on “Tracking” in the left frame of the website and adding the tracking number. For other questions regarding tracking, contact the USPS Help Desk.
Frequently Asked Questions
What is USPS?
USPS is responsible for providing postal service in the United States, including its insular areas and associated states.
What kind of support does USPS offer?
Customer service team of USPS offers the following support channels: email, call center, social media support and self-service support.
How do I contact USPS?
You can contact USPS by emailing them, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is USPS's email address?
You can contact their support by writing an email to socialmedia@usps.gov
Does the USPS have live chat?
No, the USPS doesn't have live chat support.
How do I speak to someone in USPS?
If you prefer call support, you can contact their helpline +1 800-275-8777
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