Unity Help Desk Contacts
Find contact information for Unity's customer support team, including email support, knowledge base, and social media support. Learn about Unity Technologies and their game engine used to create video games and other applications.
It looks like you’re trying to reach Unity’s customer service team. Unfortunately, we’re not associated with Unity’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Unity’s website and found the following customer support contact details. Please get in contact with Unity’s representatives by reaching out to them directly using the contact information below.
Unity Customer Service Contacts
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Unity Customer Support
What is Unity?
Unity Technologies is a software company that develops and sells a game engine of the same name. Founded in 2004, the company is headquartered in San Francisco, California and is best known for the Unity game engine, which is the most widely used engine in the video game industry. The engine is used to create video games for multiple platforms, including PC, consoles, mobile devices and web browsers.
Unity Technologies was founded by David Helgason, Nicholas Francis and Joachim Ante in 2004. Since then, the company has grown exponentially, becoming one of the largest game engines in the world. Unity has become popular because of its ease of use and relatively low cost compared to other game engines. In addition to being used to create video games, the engine is also used to create augmented reality, virtual reality and 3D applications.
What kind of online support does Unity offer?
Unity offers a comprehensive suite of online resources and support options to ensure that users get the most out of the Unity platform.
The Unity Learn platform provides a variety of tutorials, guides, and interactive learning opportunities to help users get up to speed with the Unity engine. Tutorials cover topics ranging from basic interface navigation to advanced development techniques, and users can also access a growing library of interactive projects to practice their skills and explore the Unity engine.
The Unity Community is a vibrant online space where users can find answers to their questions, share their work, and collaborate with other Unity developers. The Unity Forum is the primary source of technical support, offering help on all topics related to the Unity engine and development. Users can also join the Unity Answers community to ask and answer questions, and the Unity Asset Store provides a marketplace for users to purchase and exchange content created with Unity.
The Unity Store is an online store where users can purchase a variety of Unity-branded products, including software and hardware tools. Unity also offers live technical support, allowing users to connect with a Unity expert via phone or online chat.
For developers who need additional support, Unity offers a Professional Services package that provides personalized guidance and access to Unity experts. Professional Services packages are tailored to each individual’s needs, and can include everything from one-on-one training sessions to comprehensive project management and consulting services.
Unity also provides a range of support options for its enterprise customers, including 24/7 support, custom development, and managed services. Enterprise customers can also access a dedicated team of experts to provide personalized advice and guidance.
Finally, Unity offers a range of free and paid educational resources, including self-paced tutorials, classroom-based training, and live webinars. These resources provide users with the opportunity to learn more about the Unity platform, and help them develop their skills and knowledge.
- Support Portal: https://unity.com/support-services
- Email Support: support@unity3d.com
- Knowledge Base: https://support.unity.com/hc/en-us
- Instagram: https://www.instagram.com/unitytechnologies/
- Facebook: https://www.facebook.com/unity3d
- Twitter: https://twitter.com/unity3d
How do I contact Unity?
The Unity company provides a wide range of products and services, and there are several ways to contact them. The company offers a comprehensive customer service portal on their website, with a comprehensive FAQ section and contact forms.
The Unity website also provides a range of online resources and tutorials to help customers get the most out of their products. These include a knowledge base, which provides detailed information on using the various products and services, and a community forum where customers can ask questions and get help from other users. Additionally, the company has an extensive blog with tutorials, news, and other information.
The Unity company also provides a wide range of social media accounts, including Facebook, Twitter, YouTube, and Instagram. These accounts are regularly updated with new information and are a great way to stay connected with the company. Customers can use these accounts to ask questions, leave feedback, or just stay up-to-date with what is happening in the world of Unity.
In addition to these methods of contact, customers can also send a letter to the Unity company’s headquarters at 1600 Amphitheatre Parkway, Mountain View, CA 94043. Customers can also fill out a contact form on the Unity website, or they can email the company at support@unity3d.com.
The Unity company is committed to providing excellent customer service and strives to ensure that customers are satisfied with the products and services that they offer. Customers can use the various methods of contact to get the help they need and to ensure that their experience with Unity is as positive as possible.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my password?
To reset your password:
- Make sure you are fully signed out of your Unity Account. If you are asked for your old password to confirm any changes, this means you are currently still signed into your Account. You will need to sign out before you can reset the password.
- Click on “I forgot my password”
- Enter the email address of the Unity Account you are trying to access and click the “Continue” button
- This will send you a password reset token via email
- Then, click “Reset password”. This will guide you to an external link
Please note, passwords must be a minimum of eight characters and maximum of 72 characters in length and must include the following:
- At least one UPPER case character
- At least one lower case character
- At least one number
Can I cancel my subscription before the end of my commitment period?
Software subscriptions are not cancellable during your commitment period and are non-refundable. This means that once you commit to a subscription for a certain period of time, you are obligated to pay all payments owing for that period. Even if you stop making payments and your license is shut down, you are still obligated to pay the outstanding payment(s) for your subscription period. Please see the Unity Terms of Service, which include additional terms for the Unity Software, for more details.
Why can’t I post on the forums?
Before you post on a certain board, it is best to refer to the Unity Community Code of Conduct, where the restrictions are outlined before posting. This may explain why your post has not appeared after submission.
If your post is being recorded as spam or you are having trouble posting in the forums, please contact Customer Service with the contents of your post, so they can investigate this further.
Frequently asked questions
What is Unity?
Unity is the world’s most popular development platform for creating 2D and 3D multiplatform games and interactive experiences.
What kind of support does Unity offer?
Customer service team of Unity offers the following support channels: email, social media support and self-service support.
How do I contact Unity?
You can contact Unity by emailing them or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Unity's email address?
You can contact their support by writing an email to support@unity3d.com.
Does Unity have live chat?
No, Unity doesn't have live chat support.
How do I speak to someone in Unity?
Unity doesn't have telephone customer support.
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