Nielsen Help Desk Contacts
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Nielsen Customer Service Contacts
Nielsen Email Support
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Nielsen Live Chat Support
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Nielsen Forum
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Social Media Support Contacts
SLAs & Agreements
Email SLA
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Live Chat SLA
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Call Center SLA
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Forum SLA
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Legal Contacts
Nielsen Terms & Conditions
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Nielsen Privacy Policy
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Nielsen Security Policy
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Nielsen GDPR
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Other Links
Nielsen Affiliate Program
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Location
Nielsen is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
Why did Nielsen contact me?
Households were randomly selected to be the โvoiceโ for others in your local area. By participating in our research, you have the opportunity to tell local businesses about your choices and preferences in consumer products and services so that they can serve you better. This is why your participation in the Nielsen Consumer Survey is so important. Your answers will be counted for the many people who were not invited to do the survey.
How do I know itโs research when I pick up the phone?
Many telemarketers start their calls by asking questions, then switch to selling a service or a product. A legitimate market research company will always start by telling you who they are and why they are calling.
If you want to make sure at the beginning of a call whether you are talking to a telemarketer or a research company, stop the caller and ask their ultimate purpose of the call. Ask the person to explain what his or her company does, and what the outcome of the call will be.
Are my answers kept private?
They will never be publicly reported. Protecting your privacy is one of top priorities. All of the information that you provide and that they collect about you will be only used in accordance with the Nielsen Survey Privacy Statement. Nielsen will never give your name or address to any company that wants to sell you things.
Frequently asked questions
What is Nielsen?
Nielsen is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide.
What kind of support does Nielsen offer?
Customer service team of Nielsen offers the following support channels: call center, social media support and self-service support.
How do I contact Nielsen?
You can contact Nielsen by calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Nielsen's email address?
Nielsen doesnโt have email support. You can contact them by filling out the form:
https://www.nielsen.com/us/en/contact-us/client-inquiries/
Does Nielsen have live chat?
No, Nielsen doesn't have live chat support.
How do I speak to someone in Nielsen?
If you prefer call support, you can contact their helpline +1.800.864.1224
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