Google Drive Help Desk Contacts

To find and recover files in Google Drive:

• On a computer, go to drive.google.com/drive/trash
• Right-click the file you want to recover and click “Restore“
• You can find restored files in their original location. If the original location no longer exists, look in “My Drive“

On an Android, iPhone, or iPad:

• Open the Google Drive App
• Tap the file you’d like to recover
• Tap “Restore”

If you think someone accessed your Google Drive without your permission, we recommend taking steps to make your account more secure.

To share a file from Google Drive:

• Go to Google Drive, Docs, Sheets, or Slides on your computer.
• Click the file you want to share.
• Click “Share“
• Under “Share with people and groups“, enter the email addresses of the people you want to share with.
• Choose the permission level for the people you are sharing with (viewer, commenter, or editor).
• If you want to notify the people you are sharing with, check the box next to “Notify people“. If you don’t want to notify them, uncheck the box.
• Click “Share” or “Send“

Note: If you use a Google Account through work or school, you might not be able to share files outside of your organization.

To use Google Docs, Sheets, and Slides offline:

• Open Google Chrome or Microsoft Edge on your computer. If using Chrome, make sure you are signed into your desired Google Account.
• Go to drive.google.com/drive/settings and check the box next to “Create, open, and edit your recent Google Docs, Sheets, and Slides files on this device while offline“.
• To save a file for offline use, go to drive.google.com and right-click the Google Docs, Sheets, or Slides file you want to save. Select “Available offline“. To save multiple files offline, press Shift or Command (Mac)/Ctrl (Windows) while you click other files.
• To preview offline files, go to drive.google.com and click the “Ready for offline” icon at the top right. Then, click “Offline preview“.

Note: To use this feature, you must be connected to the internet and using the Google Chrome or Microsoft Edge browser. You must also install and turn on the Google Docs Offline Chrome extension and have enough available space on your device to save your files. If you use a Google Account through work or school and have installed Drive File Stream, you can learn how to save files offline on your computer. You can also learn about Drive File Stream and Backup and Sync.