Freshworks Help Desk Contacts
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Freshworks Customer Service Contacts
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Freshworks Customer Support
What is Freshworks?
Freshworks is a software-as-a-service (SaaS) company that provides customer engagement solutions to businesses of all sizes. The company’s cloud-based platform includes a suite of software products that help businesses automate and manage their customer interactions, including customer service, marketing, sales, and support. Freshworks was founded in 2010, and has since grown into a global company with over 50,000 customers in more than 120 countries.
The company’s flagship product, Freshdesk, is a customer support ticketing system that helps businesses manage their customer inquiries and support requests. Other products include Freshsales, a customer relationship management (CRM) platform; Freshchat, a live chat tool for customer engagement; and Freshcaller, a cloud-based phone system for customer support and sales teams. Freshworks’ products are designed to be easy to use and customizable, with features such as automation, collaboration, and analytics to help businesses improve their customer engagement.
In addition to its product suite, Freshworks offers a range of resources and support to help businesses optimize their customer engagement strategies. The company’s website features a blog with articles on topics such as customer service, sales, marketing, and product management. The company also hosts webinars, provides customer support through various channels, and offers a knowledge base with answers to frequently asked questions.
Freshworks has received numerous accolades for its innovative products and customer-centric approach. The company has been recognized by industry analysts such as Gartner and Forrester, and has won several awards for its products and services. Freshworks is committed to helping businesses build lasting relationships with their customers by providing them with the tools and resources they need to succeed.
Freshworks customer support channels
Email, phone calls to their hotline, and live chat assistance are all ways to get in touch with Freshworks. If you prefer self-service help and want to learn about current issues, you can also use their user forum or knowledge base.
- Phone: +1 866-832-3090
- Support Portal: https://www.freshworks.com/support/
- Email: sales@freshworks.com
- Knowledge Base: https://support.freshchat.com/en/support/home
- Community Forum: https://community.freshworks.com/freshchat-11252
- Twitter: https://twitter.com/freshworksinc
- LinkedIn: https://www.linkedin.com/company/1377014
- Facebook: https://www.facebook.com/FreshworksInc/
- Instagram: https://www.instagram.com/freshworksinc/
- YouTube: https://www.youtube.com/channel/UCYtaa2E7NSvf3uD9DbsDYZA
How do I contact Freshworks?
There are several ways to contact Freshworks, including through their knowledge base, email, phone, contact form, live chat, and social media.
Company offers a comprehensive knowledge base that includes answers to frequently asked questions, product documentation, and how-to guides. You can access the knowledge base by visiting https://support.freshchat.com/en/support/home. You can also contact Freshworks via email by sending a message to sales@freshworks.com. This email address can be used for general inquiries or technical support.
Freshworks offers phone support to customers in certain regions. You can call general phone number +1 866-832-3090, to get quick advice. Company also offers live chat support through their website. You can access the live chat feature by visiting https://www.freshworks.com/and clicking on the “Chat With Us” button, that is in the right corner.
Freshworks maintains an active presence on social media platforms such as Twitter, Facebook, YouTube and LinkedIn. You can follow them on these platforms to stay up-to-date on company news, product updates, and other announcements. Additionally, you can reach out to them through direct messaging or by commenting on their posts.
Overall, there are several ways to contact Freshworks depending on your needs and preferences. Whether you prefer to use email, phone, live chat, social media, or their knowledge base, the company is committed to providing timely and effective support to its customers.
Frequently asked questions
What is Freshworks?
Freshworks offers cloud-based software solutions for businesses, ranging from sales CRM software to recruitment tools and customer-support helpdesk software.
What kind of support does Freshworks offer?
Customer service team of Freshworks offers the following support channels: email, social media support, phone calls, live chat, contact form or forum and community support.
How do I contact Freshworks?
You can contact Freshworks by emailing them, calling their hotline or by leaving them a message via their live chat support. Alternatively, you can use their consumer forum, if you prefer self-service support and want to get information about latest topics.
What is Freshworks' email address?
You can contact their support by writing an email to salest@freshworks.com.
Does the Freshworks have live chat?
Yes, the Freshworks does have live chat support.
How do I speak to someone in Freshworks?
If you prefer call support, you can contact their helpline + 1 866-832-3090.
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