Fandom Help Desk Contacts

It looks like you’re trying to reach Fandom’s customer service team. Unfortunately, we’re not associated with Fandom’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Fandom’s website and found the following customer support contact details. Please get in contact with Fandom’s representatives by reaching out to them directly using the contact information below.

Fandom Customer Service Contacts

Contact Fandom customer support by email

Fandom Email Support

community@fandom.com

Chat with Fandom representative

Fandom Live Chat Support

N/A

Call with Fandom support

Fandom Call Center Support

(415) 762-0780

Participate in Fandom’s community forum discussions

Fandom Forum

N/A

Social Media Support Contacts

Fandom Instagram

Fandom Instagram

instagram.com/getfandom/

Fandom Facebook Page

Fandom Facebook Page

facebook.com/getFANDOM/

Fandom Twitter

Fandom Twitter

twitter.com/getfandom

SLAs & Agreements

Directory

Email SLA

N/A

Directory

Live Chat SLA

N/A

Directory

Call Center SLA

N/A

Directory

Forum SLA

N/A

Legal Contacts

Fandom Terms & Conditions

Fandom Terms & Conditions

fandom.com/terms-of-use

Fandom Privacy Policy

Fandom Privacy Policy

fandom.com/privacy-policy

Fandom Security Policy

Fandom Security Policy

N/A

Fandom GDPR

Fandom GDPR

N/A

Other Links

Fandom Affiliate Program

Fandom Affiliate Program

N/A

Location

Fandom provides a home to explore, contribute to, and celebrate the world of pop culture.

Common problems and solutions

Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.

How can I recover my lost password?

You can request a new password by visiting: https://www.fandom.com/reset-password
(This can also be accessed via the “Forgot Password?” on the login form.)

Enter your username and you will receive an email that includes instructions on how to reset your password.

If you can’t remember your username, check your email inbox for old emails from Fandom – they may include the account name.

But in all cases, you will need to have access to the email address in your preferences. Without that, they won’t be able to verify your identity and you will have to make a new account.

Why have I been logged out of my account?

You have likely been logged out because we’ve been rolling out our new account authentication service over the past few weeks – this requires a new login to become active.

 

If you are running into issues, these pages might assist you:
I have forgotten my password or username
I can’t access my account

 

If you’re having trouble logging into the Fandom App (on iOS or Android), please try uninstalling then reinstalling the app.

I need assistance with the FandomDesktop wiki layout!

In 2021 Fandom introduced a new layout called FandomDesktop. You can modify this layout via Special:Preferences in a few ways:
• Expand the width of the content area
• Collapse the right sidebar
• Pick a dark or light theme, or use the default set by the wiki’s admins

 

Note that buttons to toggle these options also appear elsewhere. Only logged in users can collapse the right sidebar.

 

If you encounter an issue, please be sure to report it. You have a number of options to do so:

• If your wiki has a Wiki Representative assigned, be sure to raise issues with them.
• The help desk team is ready to receive any bug reports you may have.
• Their official Discord server has a dedicated #ucx channel for discussing the new experience with other editors, admins, Wiki Reps, etc.

Frequently asked questions

What is Fandom?

Fandom provides a home to explore, contribute to, and celebrate the world of pop culture.

What kind of support does Fandom offer?

Customer service team of Fandom offers the following support channels: email, call center, social media support and self-service support.

 

How do I contact Fandom?

You can contact Fandom by emailing them, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.

What is Fandom's email address?

You can contact their support by writing an email to community@fandom.com.

Does Fandom have live chat?

No, Fandom doesn't have live chat support.

 

How do I speak to someone in Fandom?

If you prefer call support, you can contact their helpline  (415) 762-0780.

 
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