BlackBaud Help Desk Contacts
Contact BlackBaud's customer support team for assistance with their cloud-based software and services for non-profit, education, healthcare, and arts industries. Support channels include phone, email, live chat, social media, and an online knowledge base.
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BlackBaud Customer Service Contacts
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BlackBaud Customer Support
What is BlackBaud?
Blackbaud is a cloud-based software company that provides software and services for the non-profit, education, healthcare, and arts and culture industries. The company develops a range of products designed to help organizations manage their fundraising, marketing, financial operations, and communications. It also offers data integration, mobile applications, and analytics solutions.
BlackBaud customer support channels
BlackBaud offers a variety of support channels, including phone, email, live chat, numerous socil media and an online knowledge base. Additionally, customers can access a community forum, along with self-paced training, and connect with experts on the Blackbaud Partner Network.
- Email: solutions@blackbaud.com
- Phone: +1 800-443-9441
- Support Portal: https://www.blackbaud.com/training-support/support/support-portal
- Knowledge Base: https://search.blackbaud.com/search-results/
- Live chat support: https://www.blackbaud.com/training-support/chat
- Twitter: https://twitter.com/blackbaud
- LinkedIn: https://www.linkedin.com/company/blackbaud/
- Facebook: https://www.facebook.com/blackbaud/
- Instagram: https://www.instagram.com/blackbaud
How do I contact BlackBaud?
If you wish to contact BlackBaud for any reason, there are several different ways available. The most direct way to reach out is by phone at +1 800-443-9441. You can also use their online chat feature, which is available 24/7. Alternatively, you can send an email to solutions@blackbaud.com or use social media, and expect a quick response. Additionally, their knowledge base provides a variety of helpful resources such as user guides, and tutorials.
Learn more about Blackbaud
Blackbaud’s customer service is dedicated to providing excellent customer service to its partners, nonprofit organizations, and clients. Their team of highly-trained experts is committed to helping each and every customer have the best possible experience with their services. They offer 24/7 phone and chat support, so customers can get the assistance they need even at odd hours. Blackbaud’s customer service also provides helpful online resources, such as FAQs and information about the products they offer. Their goal is to make sure each customer’s questions and needs are met.
Topics
- Blackbaud CRM
- nonprofits
- donor management
Video summary
Blackbaud CRM is a software designed exclusively for nonprofits to help them better understand their supporters and achieve their mission. It is chosen by large organizations across different sectors because of its innovative features and ability to manage donor preferences and online experiences. The web-based platform allows fundraisers to easily access and input donor information, making it more efficient. Blackbaud's commitment to research and development and social media integration sets it apart from other products. With Blackbaud CRM, organizations can engage with donors through various channels, including social media, and gain a broad view of their preferences. The software also offers innovative functionality, a great mobile experience, and constituent management, solving the challenges faced by complex nonprofits and strengthening donor relationships.
Topics
- customer support analyst role
- education edge product
- flexibility and critical thinking
Video summary
The video captions describe the role of a customer support analyst at Blackbaud, specifically working with the education edge product. The analyst takes calls and chats from clients, answering their questions and providing assistance. They also spend time researching and solving issues that may not have been resolved on the first call. Flexibility and critical thinking are important skills for this role. The analyst's favorite aspect of working at Blackbaud is the ability to help students in the classroom and contribute to their education.
Frequently Asked Questions
What is Blackbaud?
Blackbaud is the world’s leading cloud software company powering social good.
What kind of support does Blackbaud offer?
Customer service team of Blackbaud offers the following support channels: email, call center, social media support and self-service support.
How do I contact Blackbaud?
You can contact Blackbaud by emailing them, starting a chat with a live agent on their website, calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Blackbaud's email address?
You can contact their support by writing an email to solutions@blackbaud.com
Does Blackbaud have live chat?
No, Blackbaud doesn't have live chat support.
How do I speak to someone in Blackbaud?
If you prefer call support, you can contact their helplines: https://www.blackbaud.com/company/contact-us
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