Amazon Help Desk Contacts

If you’ve forgotten your password, you can reset it by going through the password assistance process on their website.
To reset your password:

• Go to “Password assistance”.
• When prompted, enter the email address or mobile phone number associated with your Amazon account and select “Continue”. We’ll send you an email or SMS (depending on the verification method you’ve chosen) containing a One Time Password (OTP), to authenticate your request.
• Enter the OTP you received and select “Continue”.
• Create a new password.

As soon as you’ve created a new password, it’s active. Your new password is for all Amazon-related accounts associated with the same email address.

You can request an A-to-Z Guarantee refund if there’s a problem with an item you bought that was sold and fulfilled by a third-party seller on Amazon.

To request a refund:

• Go to “Your Orders”
• Locate the order
• Select “Problem with order”
• Select your problem from the list
• Select “Request refund”
• Enter your comments in the text box
• Select “Submit”

Note: It can take up to one week to review requests. They’ll let you know about their decision using the email address associated with your account.

To view the status of your request:

• Go to “Your Orders”
• Locate your order
• Select “Problem with order”

Amazon refunds canceled orders when they are canceled before the item enters the shipping process. If the item has already shipped, you can get a refund by returning the package to Amazon after you get it. Refunds are available for the vast majority of Amazon items, as long as it’s within the seller’s return policies.