Find contact information for AliExpress customer service, including email support, live chat, and social media. Use the knowledge base for self-service support and get assistance with common issues like password recovery and package tracking.
It looks like you’re trying to reach AliExpress’s customer service team. Unfortunately, we’re not associated with AliExpress’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched AliExpress’s website and found the following customer support contact details. Please get in contact with AliExpress’s representatives by reaching out to them directly using the contact information below.
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https://rule.alibaba.com/rule/detail/2041.htm?spm=a2g0o.home.0.0.650c2145j0KXxD
https://rule.alibaba.com/rule/detail/2034.htm?spm=a271m.8038972.a272z3.57.3acf6d82cotuoe
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AliExpress is an online retail service based in China that is owned by the Alibaba Group. It is one of the biggest international e-commerce websites in the world, offering a wide variety of products from Chinese suppliers. AliExpress provides customers with products, including clothing, electronics, toys, home and garden items, and more.
AliExpress offers a variety of support channels, including live chat, knowledge base or social media channels. Additionally, AliExpress offers possibility to leave a feedback or suggestion, to improve their services.
You can reach out to AliExpress via social media by following their official accounts on Twitter, Facebook, Instagram. However, the best way for AliExpress users to contact their customer support is by using a combination of live chat and knowledge base, as quick questions can be resolved easily via this support means.
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How do I recover my AliExpress password?
If you don’t remember your email, contact the support team via the “Check now” button, select “Registration and accounts“, then click “Forgot password” in the “Password and account issues” tab.
You will be asked to confirm your identity through security questions, such as selecting recent orders from pictures.
To restore your password in the AliExpress mobile app, follow the same steps as on the website.
Please Track the parcel to check the package status:
If the package is in transit with normal updates:
If the delivery time has passed, there is no tracking information, or the package has been returned to the seller/held in customs/shipped to the wrong address:
Note: Opening a dispute won’t affect the normal delivery of your package and will secure your payment from being released to the seller.
If it’s past the protection time but you still haven’t received the goods:
AliExpress offers comprehensive and reliable customer service to ensure a pleasant shopping experience. Customers can access live chat support from AliExpress’ professional customer service agents 24/7. In addition, AliExpress also offers help center resources to answer frequently asked questions and support tickets to help deal with more specific issues. Furthermore, customers can make use of AliExpress’ dispute center to ensure the protection of their purchases. All in all, AliExpress provides customers with a highly efficient customer service experience.
AliExpress is a global online shopping site where shoppers from around the world can discover millions of products directly from Chinese and international suppliers. The platform has served over 150 million buyers and offers shopping in 18 languages. It features AI-powered live streams, real-time translations, interactive games, and daily promotions. AliExpress provides delivery, international logistics, warehouse capabilities, and local payments. Initially connecting China to the world, it now brings global wonders to its customers.
In this video, Jessica from tech boomers.com shows you how to contact Aliexpress customer service. She first instructs you to open your web browser and go to Aliexpress.com. Then, she guides you to click on the 'Help' section and choose 'Customer Service' from the menu on the left. You need to select the category and subcategory that your question relates to. If you cannot find the answer, you can chat with an Aliexpress customer service representative by clicking on 'Chat Now' at the bottom of the page. Finally, Jessica mentions that if you are interested, you can also explore alternatives to Aliexpress on techboomers.com. Visit their website for more helpful videos and free courses.
This video provides tips on how to get past the automated chat bot on AliExpress. The speaker shares a message that can be copied and pasted to instantly connect with a human representative. They also mention that there may be certain hours or days when it's more difficult to bypass the bot, but they suggest waiting a few hours or a day to try again. Additionally, the speaker suggests asking about the platform Taobao as a way to potentially connect with another agent. They offer advice on various topics such as refunds, Shopify drop shipping, ecommerce, investing, and travel hacking.
AliExpress is an online retail service based in China that is owned by the Alibaba Group. AliExpress is often used by e-commerce stores that use a dropship business model.
Customer service team of AliExpress offers the following support channels: live chat, social media support and self-service support.
You can contact AliExpress by emailing them, starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
AliExpress doesn't have customer support email address.
Yes, AliExpress has live chat support. Go to the site: Help Center and click on "Chat now" button or start chat with their agents on their social network.
AliExpress doesn't have telephone customer support.
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