AliExpress Help Desk Contacts

It looks like you’re trying to reach AliExpress’s customer service team. Unfortunately, we’re not associated with AliExpress’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched AliExpress’s website and found the following customer support contact details. Please get in contact with AliExpress’s representatives by reaching out to them directly using the contact information below.

AliExpress Customer Service Contacts

Contact AliExpress customer support by email

AliExpress Email Support


Chat with AliExpress representative

AliExpress Live Chat Support

Live Chat Button on Website

Call with AliExpress support

AliExpress Call Center Support


Participate in AliExpress’s community forum discussions

AliExpress Forum


Social Media Support Contacts

AliExpress Instagram

AliExpress Instagram

AliExpress Facebook Page

AliExpress Facebook Page

AliExpress Twitter

AliExpress Twitter

SLAs & Agreements


Email SLA



Live Chat SLA



Call Center SLA



Forum SLA


Legal Contacts

Other Links


AliExpress Customer Support

What is a AliExpress?

AliExpress is an online retail service based in China that is owned by the Alibaba Group. It is one of the biggest international e-commerce websites in the world, offering a wide variety of products from Chinese suppliers. AliExpress provides customers with products, including clothing, electronics, toys, home and garden items, and more.

AliExpress customer support channels

AliExpress offers a variety of support channels, including live chat, knowledge base or social media channels. Additionally, AliExpress offers possibility to leave a feedback or suggestion, to improve their services.

How do I contact AliExpress?

You can reach out to AliExpress via social media by following their official accounts on Twitter, Facebook, Instagram. However, the best way for AliExpress users to contact their customer support is by using a combination of live chat and knowledge base, as quick questions can be resolved easily via this support means.

Common problems and solutions

Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.

How to recover my lost password?

How do I recover my AliExpress password?

  • Go to the website and click “Forgot password
  • Enter your login and email, and move the spam protection slider to greenChoose to restore your password via email or through AliExpress administration

If you don’t remember your email, contact the support team via the “Check now” button, select “Registration and accounts“, then click “Forgot password” in the “Password and account issues” tab.

You will be asked to confirm your identity through security questions, such as selecting recent orders from pictures.

To restore your password in the AliExpress mobile app, follow the same steps as on the website.

How to track my package?

  • Visit “My Orders
  • Find the order and click “Track Order” / “Click here to view more“.

You can also visit Cainiao and 17track for more tracking information.

I have not received goods. What can I do?

Please Track the parcel to check the package status:

If the package is in transit with normal updates:

  • It should be delivered within the promised time frame. If it doesn’t arrive, open a dispute and we will help you.

If the delivery time has passed, there is no tracking information, or the package has been returned to the seller/held in customs/shipped to the wrong address:

  • Open a dispute on the 11th day after the order is marked as shipped. We will step in if you can’t reach an agreement with the seller within 5 days.

Note: Opening a dispute won’t affect the normal delivery of your package and will secure your payment from being released to the seller.

If it’s past the protection time but you still haven’t received the goods:

  • Contact the seller for help. It’s recommended to open a dispute within the buyer protection period to claim a refund.

Frequently asked questions

What is AliExpress?

AliExpress is an online retail service based in China that is owned by the Alibaba Group. AliExpress is often used by e-commerce stores that use a dropship business model.

What kind of support does AliExpress offer?

Customer service team of AliExpress offers the following support channels: live chat, social media support and self-service support.

How do I contact AliExpress?

You can contact AliExpress by emailing them, starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.

What is AliExpress’ email address?

AliExpress doesn't have customer support email address.

Does AliExpress have live chat?

Yes, AliExpress has live chat support. Go to the site: Help Center and click on "Chat now" button or start chat with their agents on their social network.

How do I speak to someone in AliExpress company?

AliExpress doesn't have telephone customer support.

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