Alibaba Help Desk Contacts

It looks like you’re trying to reach Alibaba Group’s customer service team. Unfortunately, we’re not associated with Alibaba Group’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Alibaba Group’s website and found the following customer support contact details. Please get in contact with Alibaba Group’s representatives by reaching out to them directly using the contact information below.

Alibaba Group Customer Service Contacts



What is Alibaba?

Alibaba Group Holding Limited, also known as Alibaba Group and as, is a Chinese multinational technology company specializing in e-commerce, retail, Internet, and technology.

What kind of support does Alibaba offer?

Customer service team of Alibaba offers the following support channels: email, live chat, social media support, forum support and self-service support.

How do I contact Alibaba?

You can contact Alibaba by emailing them, starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.

What is Alibaba's email address?

You can contact their support by:

Does Alibaba have live chat?

Yes, Alibaba has live chat support. Go to the site: or start a chat with their agents on their social network.

How do I speak to someone in Alibaba?

Alibaba doesn't have telephone customer support.

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