Alibaba Help Desk Contacts
Contacts and support channels for Alibaba Group's customer service team, including email and live chat support, social media contacts, a knowledge base, and community forum.
It looks like you’re trying to reach Alibaba Group’s customer service team. Unfortunately, we’re not associated with Alibaba Group’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Alibaba Group’s website and found the following customer support contact details. Please get in contact with Alibaba Group’s representatives by reaching out to them directly using the contact information below.
Alibaba Group Customer Service Contacts
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Alibaba Customer Support
What is Alibaba?
Alibaba is an online commerce company based in China. It is one of the world’s largest e-commerce companies, providing business-to-consumer, consumer-to-consumer and business-to-business sales services via web portals, as well as electronic payment services, shopping search engines, and cloud computing services.
Alibaba customer support channels
For support, Alibaba provides live chat, as well as a comprehensive knowledge base with detailed articles, FAQs, and tutorials, along with community forum. For social media contacts, Alibaba has an active presence on a variety of platforms, that her customers can visit.
- Support Portal: https://service.alibaba.com/page/home
- Knowledge Base: https://activities.alibaba.com/alibaba/following-about-alibaba.php
- Community Forum: https://service.alibaba.com/page/knowledge?pageId=129
- Instagram: https://www.instagram.com/alibaba.com_official/
- Twitter: https://twitter.com/alibabagroup
- LinkedIn: https://www.linkedin.com/company/alibaba-com
- Facebook: https://www.facebook.com/Alibaba.comGlobal/
How do I contact Alibaba?
Customers can contact Alibaba customer support by support portal, or through company´s mobile app. Alibaba customer service staff are available 24 hours a day, 7 days a week to answer any questions or concerns customers may have. Customers can also receive assistance through the live chat feature, which is available on the website and mobile app. Customer service is also available via social media, such as Twitter and Facebook. Along with that, Alibaba also provides customer support through its official forum, which allows customers to ask questions and receive answers from experienced members of the Alibaba community.
Topics
- Contacting customer service on Alibaba application
- Asking questions about payments, methods, and delivery
- Subscribing to the speaker's channel
Video summary
In this video, the speaker explains how to contact customer service on the Alibaba application. They mention that if you have any questions about payments, methods, delivery, or other issues, you can use the chat box to ask for help. The speaker also advises subscribing to their channel for a future video on YouTube revenue statistics and growth strategies.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my lost password?
- Go to the Sign In page, click “Forgot Password?”
- Enter your email address or member ID as Login ID, and click “Submit”.
- Verify yourself by “Email Verification” or “Contact Customer Service”
- Enter new password and confirm new password.
How can I get a copy of the annual report of Alibaba Group?
A digital copy of our FY2021 Annual Report, which contains the audited consolidated financial statements, is available here.
We will provide a hard copy of our annual report, free of charge, to our shareholders and ADS holders upon request.
Requests should be directed to Investor Relations Department at investor@alibaba-inc.com.
How do I know when Alibaba Group releases its next financial results?
You may visit the Investor News and Events page to find out our upcoming results announcement date.
Alternatively, you may visit the Investor Relations section and subscribe to our RSS feeds to receive updates.
Learn more about Alibaba
Alibaba’s customer service is world-class. Their team is available 24/7 and they strive to respond to customer inquiries as quickly as possible. Customers often use Alibaba’s website to contact support in various ways such as live chat, email, phone, and social media. They have a vast knowledge base of FAQs and online tutorials that are tailored to specific products and services. Alibaba also has a comprehensive dispute resolution system that helps ensure all deals are fair for customers.
Topics
- Alibaba's impact on the marketplace
- Jack Ma's views on competition
- Alibaba's growth and expansion
Video summary
This video discusses how Alibaba, one of the world's largest retailers, is reshaping the traditional marketplace. The company has operations in over 200 countries and has more than 500 million monthly users. It talks about Jack Ma, the CEO of Alibaba, and how he views competitors like Google and eBay. The video also touches on Alibaba's record-breaking IPO and its $400 billion valuation. It explains that Alibaba is made up of three main sites – Taobao, Tmall, and Alibaba.com – which have millions of users and businesses. The video explains the process of buying and selling on Alibaba's platforms, including the use of AliPay for purchases. It also highlights Alibaba's expansion into other industries, such as shipping and entertainment. The video concludes by discussing Alibaba's global ambitions and competition with Amazon.
Frequently Asked Questions
What is Alibaba?
Alibaba Group Holding Limited, also known as Alibaba Group and as Alibaba.com, is a Chinese multinational technology company specializing in e-commerce, retail, Internet, and technology.
What kind of support does Alibaba offer?
Customer service team of Alibaba offers the following support channels: email, live chat, social media support, forum support and self-service support.
How do I contact Alibaba?
You can contact Alibaba by emailing them, starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Alibaba's email address?
You can contact their support at: https://ai.alimebot.alibaba.com/intl/index.htm?from=Iho9WsAIe0
Does Alibaba have live chat?
Yes, Alibaba has live chat support. Go to the site:https://ai.alimebot.alibaba.com/intl/index.htm?from=Iho9WsAIe0 or start a chat with their agents on their social network.
How do I speak to someone in Alibaba?
Alibaba doesn't have telephone customer support.
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