Alibaba Help Desk Contacts
It looks like you’re trying to reach Alibaba Group’s customer service team. Unfortunately, we’re not associated with Alibaba Group’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Alibaba Group’s website and found the following customer support contact details. Please get in contact with Alibaba Group’s representatives by reaching out to them directly using the contact information below.
Alibaba Group Customer Service Contacts
Alibaba Group Call Center Support
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Social Media Support Contacts
SLAs & Agreements
Email SLA
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Live Chat SLA
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Call Center SLA
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Forum SLA
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Legal Contacts
Alibaba Group Terms & Conditions
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Alibaba Group Security Policy
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Alibaba Group GDPR
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Other Links
Alibaba Group Affiliate Program
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Location
Alibaba Customer Support
What is Alibaba?
Alibaba is an online commerce company based in China. It is one of the world’s largest e-commerce companies, providing business-to-consumer, consumer-to-consumer and business-to-business sales services via web portals, as well as electronic payment services, shopping search engines, and cloud computing services.
Alibaba customer support channels
For support, Alibaba provides live chat, as well as a comprehensive knowledge base with detailed articles, FAQs, and tutorials, along with community forum. For social media contacts, Alibaba has an active presence on a variety of platforms, that her customers can visit.
- Support Portal: https://service.alibaba.com/page/home
- Knowledge Base: https://activities.alibaba.com/alibaba/following-about-alibaba.php
- Community Forum: https://service.alibaba.com/page/knowledge?pageId=129
- Instagram: https://www.instagram.com/alibaba.com_official/
- Twitter: https://twitter.com/alibabagroup
- LinkedIn: https://www.linkedin.com/company/alibaba-com
- Facebook: https://www.facebook.com/Alibaba.comGlobal/
How do I contact Alibaba?
Customers can contact Alibaba customer support by support portal, or through company´s mobile app. Alibaba customer service staff are available 24 hours a day, 7 days a week to answer any questions or concerns customers may have. Customers can also receive assistance through the live chat feature, which is available on the website and mobile app. Customer service is also available via social media, such as Twitter and Facebook. Along with that, Alibaba also provides customer support through its official forum, which allows customers to ask questions and receive answers from experienced members of the Alibaba community.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How to recover my lost password?
- Go to the Sign In page, click “Forgot Password?”
- Enter your email address or member ID as Login ID, and click “Submit”.
- Verify yourself by “Email Verification” or “Contact Customer Service”
- Enter new password and confirm new password.
How can I get a copy of the annual report of Alibaba Group?
A digital copy of our FY2021 Annual Report, which contains the audited consolidated financial statements, is available here.
We will provide a hard copy of our annual report, free of charge, to our shareholders and ADS holders upon request.
Requests should be directed to Investor Relations Department at investor@alibaba-inc.com.
How do I know when Alibaba Group releases its next financial results?
You may visit the Investor News and Events page to find out our upcoming results announcement date.
Alternatively, you may visit the Investor Relations section and subscribe to our RSS feeds to receive updates.
Frequently asked questions
What is Alibaba?
Alibaba Group Holding Limited, also known as Alibaba Group and as Alibaba.com, is a Chinese multinational technology company specializing in e-commerce, retail, Internet, and technology.
What kind of support does Alibaba offer?
How do I contact Alibaba?
You can contact Alibaba by emailing them, starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Alibaba's email address?
You can contact their support at: https://ai.alimebot.alibaba.com/intl/index.htm?from=Iho9WsAIe0
Does Alibaba have live chat?
Yes, Alibaba has live chat support. Go to the site:https://ai.alimebot.alibaba.com/intl/index.htm?from=Iho9WsAIe0 or start a chat with their agents on their social network.
How do I speak to someone in Alibaba?
Alibaba doesn't have telephone customer support.
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