Accor Help Desk Contacts
Accor customer service contact details including phone, email, knowledge base, and social media support channels. Information on Accor's terms & conditions, GDPR, and security policy. FAQs and details on how to terminate your membership.
It looks like you’re trying to reach Accor’s customer service team. Unfortunately, we’re not associated with Accor’s support team. We are two entirely different business organizations. However, to make your life a little easier, we’ve researched Accor’s website and found the following customer support contact details. Please get in contact with Accor’s representatives by reaching out to them directly using the contact information below.
Accor Customer Service Contacts
Accor Email Support
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Accor Live Chat Support
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Accor Forum
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Social Media Support Contacts
SLAs & Agreements
Email SLA
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Live Chat SLA
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Call Center SLA
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Forum SLA
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Legal Contacts
Accor Privacy Policy
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Accor Security Policy
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Accor GDPR
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Other Links
Accor Affiliate Program
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Location
Accor Customer Support
What is Accor?
Accor is a French multinational hospitality company that owns, operates, franchises, and investments in hotels, resorts, and other lodging facilities. Founded in 1967, it is the largest hospitality company in Europe and one of the largest in the world. Accor operates in 92 countries and has over 4,700 hotels and resorts worldwide.
Accor customer support channels
For support, Accor provides phone or knowledge base support. For social media contacts, Accor has an active presence on a variety of platforms. All of them can be easily reached at the bottom of company´s website.
- Phone: + 33 (0)1 61 61 80 80
- Support Portal: https://group.accor.com/en/contact-us
- Knowledge Base: https://help.accor.com/
- Twitter: https://twitter.com/accor
- LinkedIn: https://linkedin.com/company/accor
- Facebook: https://www.facebook.com/accor
- Instagram: https://www.instagram.com/accor/
- YouTube: https://www.youtube.com/c/accor
- TikTok: https://www.tiktok.com/@accor
How do I contact Accor?
Once it is needed, you can contact Accor directly, via their phone at + 33 (0)1 61 61 80 80. You can also use their knowledge base, as a support area, where helpful articles can be found. Additionally, their website provides a variety of social media channels, for example YouTube, Facebook or TikTok, where customers can get fast and effective customer service advice.
Common problems and solutions
Experiencing problems with this software?
Take a look at our list of the most common problems and find out how you can solve them.
How can I recover my lost password?
If you have lost your password, you can create a new one by following these steps:
From all.accor.com website
- Go to the “Login” section
- Click on “Forgotten your password?”
- Fill in your e-mail address and then click on “Confirm”
- You will receive an automatic e-mail that allows you to create a new password
From the Accor mobile application
- Click on the “My account”
- Navigate to your profile
- Click on “Forgotten your password?”
- Fill in your e-mail address and then click on “Confirm”
- You will receive an automatic e-mail that allows you to create a new password
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How long does a refund take from Accor?
Guests requesting a refund should be aware that it may take up to 90 days from the date of cancellation for the refund to be processed.
How do I terminate my membership?
You can, at any time, terminate your ALL – Accor Live Limitless – account:
In order to do so, we invite you to click on the “Contact us” button at the bottom right of this article, to log into your ALL account if not already done, and to fill in the webform created for this purpose.
The termination of your ALL account is final and irreversible. Membership termination leads to the deletion of all points earned up to the day of termination as well as to the loss of all the advantages associated with your account and your loyalty status.
Frequently Asked Questions
What is Accor?
Accor is the leading Augmented Hospitality hotel group offering unique and meaningful experiences in 5100 hotels across 110 countries.
What kind of support does Accor offer?
Customer service team of Accor offers the following support channels: call center, social media support and self-service support.
How do I contact Accor?
You can contact Accor by calling their hotline or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.
What is Accor's email address?
Accor doesn’t have email support.
Does Accor have live chat?
No, Accor doesn't have live chat support.
How do I speak to someone in Accor?
If you prefer call support, you can contact their helpline at +33 (0)1 61 61 80 80.
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