Complaint is a message or notice in which customers express their dissatisfaction. This happen when customer expectations are not fulfilled or they have some problem with a product or service.
Solution for these clients is compensation, gift or a feedback. Complaints are not good for the company, but on the other hand, it helps customer representatives, managers to provide a better service.
When a customer post a complaint on your Facebook page wall, it is all tracked in LiveAgent and you are able to respond to it in a moment.Back to Glossary
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