LiveAgent: Ticketing Software Demo
Topics
- ticket management software
- hybrid ticket streams
- communication channels
Video summary
The video demonstrates the use of ticket management software and how it converts queries into hybrid ticket streams. The software can record all communication channels in a single ticket to save time and increase efficiency. The demonstration includes a live chat, email communication, and the option to make a video call with an agent. The software also includes a rating system for customer satisfaction and keeps all communication secure in one place.
Video trancript
hey guys in today's video I'll be
talking to you about our ticket
management software and I'll be showing
it to you in real time and I'll be
showing you how it converts queries into
hybrid ticket streams so let's get
started I have our demo site open it
right over here as well as my live agent
dashboard and my email so I'm going to
start with sending a chat we're starting
the live chat and hello can you please
give me info about my invoice and I'll
send that over and now that the chat is
calling I'll be answering over here in
line agent and the chat has started I
can say hi a hoarse voice and I can just
say number 43 and I can say oh he's
sending it to you via email once you
close this okay I'll be you - okay so
now that I'm closing the chat as the
customer I can rate my answers and I can
start sending the email to the customer
so I'm going to hit reply all and as you
can see I'm there as the recipient
already it says my email address and I
can just start writing my message - hi
Sonia here's the invoice Drive you
requested and I can attach photo which
would be the invoice and once it's
attached I can just hit Send and so as
you can see the email was sent and it
also has a transcript of the chat that
we just talked about right over here and
so now I'll go into my email and as you
can see the email is received hi Sonia
who's the invoice that you requested and
it's attached right over here so I can
respond by saying thank you so much
and I'll send that right back and that
should pop up inside my ticket right
here so I might have to refresh it
refresh and now that click as you can
see my responses already here and it
came from the email so sis thank you so
much so there's also other things that I
could be doing I could call or make a
video call with myself and basically all
of these um communications that we had
together through different channels are
recording in a single ticket so that all
your agents have all the necessary
information about a problem in one space
they don't have to be looking through
different tickets and analyzing what
everyone else said if they were working
with a different agent and so on and so
forth so you have everything here you
have the chat you have the email
communication and if I call so called
with the agent and the call would be
recorded here and I would also see that
so this is just how the hybrid ticket
stream works and save you tons of time
it makes you more efficient and it keeps
all your communications secure in one
place thanks for watching
Manage Support Requests with LiveAgent Ticketing Software
Ticketing software allows businesses to manage support requests by generating tickets that include all necessary information related to a particular request. Each ticket is assigned a unique ID and can be tracked from start to finish. Whenever a support request comes in, LiveAgent creates a new ticket in the system. The ticket automatically includes all necessary customer data, and can also include tags or custom fields for more precise filtering. LiveAgent’s ticketing software stands out for its ease of use, advanced automation and routing features that enable agents to handle support requests quickly and efficiently. Custom ticket fields, ticket tags, and customizable ticket views, all included with LiveAgent, are critical tools that enable companies to provide efficient support that is tailored to the needs of each customer.
This video showcases the LiveAgent live chat system, its pre-chat form and real-time notifications. The use of canned messages and order checking are also demonstrated. Customer reviews and agent rewards are covered. LiveAgent offers advanced live chat features for improved customer service. LiveChat is a well-designed live chat software with additional communication channels. Live chat agents should communicate professionally and respond within three minutes. To improve customer service, LiveAgent provides a free trial for handling all customer inquiries from one interface.
LiveAgent Help is a software that simplifies workflow and customer satisfaction by consolidating messages from different platforms into a single inbox. It offers a native live chat and virtual call center with advanced features like attended call transfers, ACD, and unlimited call recordings. LiveAgent Help is trusted by thousands of companies, including NASCAR, USC, Forbes, and Slido. The software features automated ticket routing and a knowledge base for the travel industry. LiveAgent also offers personalized demo calls to help businesses achieve their goals through customer support.
Knowledge Base / Customer Portal Demo
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LiveAgent | Quick Help Desk Software Overview
LiveAgent is a customer service software that allows businesses to integrate multiple channels of customer communication, such as live chat, email, phone calls, and a knowledge base, into a single dashboard. The software provides convenience and security by having all customer communication in one place, reducing the risk of data leakage. LiveAgent has recently received awards and updates, including an AI-powered feature, bug fixes, and design improvements. It offers a range of features, including VoIP phone systems, inbound call center software, email management software, and complaint management systems. The software also offers a free trial, various integrations, and resources such as webinars and a blog. The company is currently building a LiveAgent dashboard for users who recently signed up, and progress of installation can be tracked on their website.
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