It is software for your customer support agents. It helps them to communicate with customers through one interface. Thus, if you are a company operating on many platforms, this would be a perfect solution. Whenever your customer reaches out, you can resolve the issue swiftly in the customer service software such as LiveAgent.
The most important task of a customer service staff is to create long term and loyal relationships with customers. One way to reach it is to use a Helpdesk ticketing system. It includes all essential components to ensure fast resolutions to customer problems. An administrator of your customer service software can create Rules and SLAs. These would divide the customers to proper departments, set specific times, and more! This helps with automating the processes in your customer service department.
We use LiveAgent to manage chat conversations on our website with the aim of converting initial inquiries into qualified sales leads.
A ticketing system receives a service request, which is then automatically transformed into a ticket. The request can be from Live Chat, Email, Call, Social media, or another platform.
After that, the customer representatives manage and resolve the ticket. The agent can see all the customer data in the ticket. Thus being able to help the customer promptly.
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Help desk Ticketing is a system that allows for effective solving of customer problems by automating the process of considering complaints and managing requests. Thanks to this, the company has the opportunity to offer multi-channel assistance to its clients. This makes it much easier for agents who have structured conversations with clients in one place.
A good help desk ticketing system should primarily have ticket automation. This allows you to multitask. Another solution is information about the SLA status, which appears when the employee first encounters a specific ticket and wants to assess the priority. Another important thing are the tags that allow you to easily organize your tickets. Another useful feature is the option to configure ticket templates which can further assist you in responding to requests. The function that definitely facilitates operations is the binding of tickets. So we know if the client has contacted before and if he had a similar problem or got a solution.
LiveAgent offers a helpdesk ticketing system. With it, you can have access to e-mails, chats, mentions in social media and other channels in one place. On the other hand, thanks to automation, you have a chance to improve operations, make it easier to prioritize tasks, and analyze the effectiveness of customer service activities.
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