It is software for your customer support agents. It helps them to communicate with customers through one interface. Thus, if you are a company operating on many platforms, this would be a perfect solution. Whenever your customer reaches out, you can resolve the issue swiftly in the customer service software such as LiveAgent.
The most important task of a customer service staff is to create long term and loyal relationships with customers. One way to reach it is to use a Helpdesk ticketing system. It includes all essential components to ensure fast resolutions to customer problems. An administrator of your customer service software can create Rules and SLAs. These would divide the customers to proper departments, set specific times, and more! This helps with automating the processes in your customer service department.
We use LiveAgent to manage chat conversations on our website with the aim of converting initial inquiries into qualified sales leads.
A ticketing system receives a service request, which is then automatically transformed into a ticket. The request can be from Live Chat, Email, Call, Social media, or another platform.
After that, the customer representatives manage and resolve the ticket. The agent can see all the customer data in the ticket. Thus being able to help the customer promptly.
To learn more, please visit our Features.
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