Improve your customer satisfaction and sales by providing hassle-free self-service options. Advanced self-service support alternatives offer integrated knowledge bases, customer portals, and collaboration options for a fraction of the price.
Check out our thorough comparison of the best self-service support options based on user ratings, features, and pricing.
Our self-service support alternative is engineered to scale with your business. Whether you’re a small business that operates on a seasonal basis or a large enterprise, LiveAgent can adapt to your needs.
Create your knowledge repositories with ease. Our intuitive user interface is modern and sleek, giving you space and flexibility to create beautiful, well-thought-out knowledge bases using a WYSIWYG editor.
The best self-service support alternatives should provide unlimited document storage and access for all customers and members of your organization. LiveAgent doesn’t incur any additional fees for storage space, page visits, or additional knowledge bases.
Our self-service support alternative can handle an unlimited number of internal and external knowledge bases. Create onboarding plans, multi-brand/product support repositories, and more.
Our self-service support alternative offers multiple pre-made knowledge base/customer portal templates that are highly customizable. If you want to make it a true match to your brand’s design guidelines, use custom CSS/HTML.
Give your customer portal a boost with our integrated live chat. Empower your customers to reach out if they can’t find the information they’re looking for. Our chat integrates with your knowledge base, and as a last resort, can showcase helpful articles to the user before they reach out.
When it comes to self-service support alternatives, transparency is key. Empower your customers with a ticket tracking system, that enables them to see past tickets, submitted tickets, and their resolution progress.
Automate mundane, repetitive tasks with time-triggered and event-triggered automation rules. Start fostering customer relationships instead of focusing on tasks that can be automated with a few clicks.
Optimize your service strategy according to real-time data. Delight customers with hassle-free self-service options, while remaining available for real-time help across all communication channels.
Provide quick, personalized, and knowledgeable service thanks to our built-in CRM. Access all important customer information with a single click, including past orders and past queries across all communication channels.
It’s a pleasure to have a great portal that improves our customer service.
LiveAgent empowers our agents to provide better, faster, and more accurate support.
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
We have been using LiveAgent since August and we are really satisfied with it.
Since we are using LiveAgent our response time increased by 60%.
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
I have to say, I have never experienced such a professional customer approach.
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
With LiveAgent we’re able to give our customers support wherever they are.
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
We like it because it is easy to use and offers great functionality, such as useful reporting features.
We love LiveAgent - it makes supporting our customers easy.
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
We’ve been using LiveAgent since 2013. We can't imagine working without it.
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
The support team always responded promptly with quick to implement solutions.
It helps us categorize the nature of the tickets and statistically track what our clients need most.
We see LiveAgent as a great tool for communicating with customers.
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
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