Chatra live chat review

Chatra is a live chat software that offers a free plan and a variety of paid plans with additional features. It has a fast and easy registration process and a user-friendly interface. Chatra offers customization options, integrations with popular services, and different modes of communication, including bots and automation features. However, the pricing for some plans can be steep and branding in the chat widget cannot be easily removed. Overall, Chatra is a well-rounded live chat solution with sufficient features for small business owners and e-commerce retailers.
Chatra live chat review
Compare Chatra live chat review with other in: How Chatra live chat review is doing on review portals
4.1
Average rating based on data from trusted review portals
456 reviews

Chatra is a well rounded live chat software that offers all the features you would expect, along with a free plan to help you get familiar with it before you buy. While it works very well, the feature set can get a…

Pricing
Starting from:
$ free   per month
Equal to LiveAgent's Free plan Liveagent pricing
Free trial: No
Free version: Yes

Jana Kostelanska

Editor's rating

Jana Kostelanska
Overall rating
4.2
User experience
4.5
Price
3
Implementation
5

Key takeaways

Pros

  • Well balanced live chat solution
  • Extremely fast implementation
  • Sufficient features in the free plan

Cons

  • Steep pricing for what you get in the plans
  • Basic settings and customization
  • Branding in chat widget cannot be removed easily

Getting started with Chatra live chat

Chatra is a live chat software that aims to provide small business owners and e-commerce retailers with an affordable live chat solution. You can get started with it completely free of charge thanks to its free plan. It offers a couple of paid plans that can bring you some new interesting features if you need them. Let’s take a look at Chatra and see how it performs.

After you complete your registration, you will be instantly taken to the Chatra dashboard. This is without a doubt the fastest registration process I have ever seen in a live chat software. You can start getting familiar with the interface, and even though there isn’t any get started tutorial, it should be pretty easy to navigate for most types of users. It doesn’t feel too complicated or cluttered with unnecessary buttons and tools.

Chatra interface overview

You can find the live chat options on the left menu panel. The first thing you need is to integrate the live chat. Once you click on the Chat widget option, you will get straight access to the live chat code, which can be implemented on your website. If you want to customize the chat, you simply have to scroll down on the page and set it up in any way you want. You can change your design and colors, customize the welcome and other messages, or select from other options.

Chatra live chat widget customization

Chatra also supports a large variety of integrations with popular website building and other services such as Google Tag Manager, Shopify, WordPress, Wix, WooCommerce, SquareSpace and plenty more. You can choose any of these options if you use one of the services or simply don’t want to play around with website codes. I haven’t tested either of these integrations, but they usually work really well and I expect it to be that way with Chatra.

Chatra live chat integration

I chose the classic integration by copy and pasting a code onto my test website. It was exactly the way I usually do it, and I didn’t experience any issues. I left the settings mostly intact to get the experience of a predefined Chatra live chat. It has all features available from the start. Before we get into the testing, let’s have a look at the feature set and what you can expect from Chatra.

Features and user interface

The Chatra interface is well designed and simple in a very good way. You don’t have to guide yourself through any unnecessary functions and you can get straight to whatever action you’re planning to do. It makes implementation extremely easy even for completely new users, and it can help you save a lot of time in the long run. All the tools are available in the left menu bar so the navigation is straightforward.

Example of conversation in Chatra

The feature set is pretty standard, but some features’ availability depends on the type of plan you choose. Chatra offers bots and automation features if you prefer handing the communication over to the system. You can get basic and detailed information about your customers, as well as real-time visitor tracking and shopping cart content preview. The standard agent productivity features include notifications, notes, saved replies, team chats, invisible mode, business hours, and agent groups.

Chatra team chat overview

Chat functions are sufficient enough even in the free plan. You get complete conversation history, chat transcripts, read receipts, agent names, and typing indicators. Quite frankly, that’s a good selection for a free solution. If you want to upgrade, you can get access to group chats, typing insights, file transfer, visitor banning, chat rating and more. Chatra also offers advanced reporting features which is always useful in any scenario.

Chatra analytics overview

Live chat performance and user experience

I chose the classic integration for Chatra and can say that I didn’t encounter any problems. The test itself shows the agent and customer experience at the same time. Once I opened the live chat, I immediately got an automated welcome message. I wrote a message, sent it, and the chat gave me another automated message to sit tight and wait until someone (myself) picks up the chat. The notification in the agent dashboard arrived immediately.

New chat notification in Chatra

The chat speeds are pretty fast so you shouldn’t experience any trouble with slow replies at any point. The chat features on customers’ side are sufficient – you can rate the chat, use emojis, or share various files. There isn’t anything else at this point, but that’s not necessarily a bad thing. Less is more, and it allows customers to have better clarity of the widget interface.

Chatra live chat customer and agent view

Chat features on the agent side are not much richer though, which is a little disappointing, but it also isn’t a reason for alarm. I’m using the free plan which offers only essential features. They are still sufficient enough for effective communication, and agents rarely need anything else to get the job done correctly. The feature set is ideal for smaller businesses, while larger ones would probably need to upgrade sooner or later.

Chatra chat features

Overall, the Chatra live chat is good enough. It’s not the biggest star in the live chat game, but it’s sufficient and reliable, which is good news. You can’t go wrong with it unless you need some extra features, but even the free plan offers great functionality with minor limitations that most businesses won’t find necessary in the beginning.

Pricing

Chatra offers a free plan and an additional two paid plans that offer advanced features which might be necessary for larger teams or businesses. Let’s have a look at each plan.

Free

The free plan is for one agent only and is completely free, no strings attached. It offers only the essentials, such as basic visitor information, desktop and phone apps, conversation history, read receipts, Google Analytics reports, and integrations with popular website builders.

Essential

The Essential plan costs $21 per month per agent with the monthly subscription, or $17 per agent per month with the annual subscription. You get everything from the Free plan, as well as detailed visitor information, email, Messenger and Instagram as additional channels, real time visitor list, chat notes, saved replies, invisible mode, team chats, typing indicators and much more.

Pro

The Pro plan costs $29 per month per agent with the monthly subscription, or $23 per agent per month with the annual subscription. You get everything from the previous two plans, as well as access to chat ratings, advanced chat reports and data export, agent groups, operating hours, more integrations and a few more.

Conclusion

Chatra is a well performing live chat software that offers good, standard features. Don’t expect any miracles or extreme differences from any other live chat software. What you should expect is an extremely fast implementation process, one of the easiest interfaces to navigate, and reliability. Chatra is a well balanced solution that won’t disappoint, however, the price can get steeper than you might expect for just a live chat.

Common issues and problems

My Chatra live chat isn’t working.

There might be multiple causes and solutions for this issue, all of them easy to perform on your own. First, check the Chatra live chat code and make sure it was implemented correctly on your website. There might be a character missing or the chat code might be in the wrong place. Second of all, make sure to refresh your website or remove cache as they might be showing an older version of your website where the live chat wasn’t implemented yet.

How do I remove Chatra branding from the live chat widget?

Chatra branding in the live chat widget cannot be removed manually. You need to ask their support to remove it for you. The “We run on Chatra” branding in the live chat widget can be removed only for users who have subscribed to the annual pricing plan or those who have paid for a 6-month subscription. There is no other way to remove the branding by yourself.

Product reviews

What to know how to deliver to changing customer expectations? Keep reading to learn more about live chats and how to use them on financial websites.

How to use live chat on your finance niche website

Live chats are a great tool for financial institutions to provide efficient and secure self-service channels for customers. They can help with problem-solving, updating information on mortgages, loans, interest rates, and more. Operators can also assist with resetting online banking and respond to queries about accounts. By integrating live chats into financial websites, institutions can increase customer satisfaction and loyalty. It is important to train support specialists to handle inquiries and provide accurate responses while balancing human interactions with AI. Additionally, collecting customer feedback through post-chat surveys can improve website quality and evaluate satisfaction.

Discover best chat widget for your web. Top 25 solutions compared in the functionality, design, pricing and advanced customisation.

20 best chat widgets for your website

Installing a live chat widget on your website provides an effective tool to increase conversions, offer support to customers, and build brand identity. Live chat can be used for any type of website, and offers benefits such as generating leads, fixing issues, and improving customer trust. Installing live chat software is easy and can be done within minutes by creating an account and pasting a code into your website. Choosing the best live chat solution depends on your business goals, size, and budget. Overall, live chat support can help grow your business and ensure customer satisfaction.

LiveAgent is more cost-effective when compared to other help desk solutions and it has more than 175 help desk features and over 40 integrations. See more.

Looking for a LiveHelpNow alternative?

LiveAgent is presented as the best alternative to LiveHelpNow in the market, offering no setup fee, customer service 24/7, and no credit card required. They provide support via important communication channels such as email, live chat, social media, call center support, and knowledge base. LiveAgent offers a 7 or 30-day free trial with no credit card required, and users can use their company email to get a 30-day free trial. Overall, LiveAgent offers a simpler and more efficient solution for help desk software.

Are you looking for a better alternative to LivePerson? Consider LiveAgent, award winning multi-channel help desk software.

Are you looking for a better LivePerson alternative?

Discover why LiveAgent is the best LivePerson alternative on the market for improving customer service with powerful tools, features, and integrations. Thousands of companies have switched to LiveAgent and improved customer support. Start a free trial today with no setup fee, 24/7 customer service, and no credit card required.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×
Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo