Provide great customer experience with live chat platform from LiveAgent. Get access to a fast live chat widget, and advanced features that make any customer interaction a breeze. Turn website visitors into customers, and solve customer queries with real-time support. Improve customer engagement with a single chat application. Save time and focus on what’s important with the LiveAgent customer service platform.
LiveAgent offers a state-of-the-art chat tool. It comes with premium features to help customer support teams provide a great chat experience. Key features include smart chat routing, proactive chat invitations, visitor tracking, and more. LiveAgent’s multilingual chat widget is one of the fastest on the market.
Chat support software benefits
Improve agent productivity with:
Catch customers’ attention with proactive messages that invite website browsers to chat with a customer care agent. Customize the messages and create a personalized experience ideal for the purpose of your website. Proactive chat invitations are a powerful feature that can turn website visitors into paying customers.
Keep track of website visitors to see where they spend their time. Chat overview can show you a number of website visitors, active agents and each ongoing chat. Use the website monitoring to determine favorite URLs. Send a chat message to potential customers if you want to help them on their journey.
Get your answers ready before the customer sends you a message. Real time typing view can show what your customers are typing before they hit the send button. Use this powerful feature to prepare your answers faster, or to do a quick research about topics and customers. Provide customer support with unmatched speed.
LiveAgent can speak your language, and the language of your customers. Take a pick from over 40 languages to help you provide support in various countries. Customize your chat windows and select their primary language. You can set up each chat widget with different language options if you’re providing support in multiple areas.
Live chat software for website includes a live chat widget that you can customize and place on your website with a few lines of generated code. Chat widget customization settings allow you to change its apperance, set up custom branding or create a pre-chat form for gathering contact details. Spruce up your site with live chat for WordPress. Customers can click on the widget when browsing a website, and connect with a customer support agent. Chat agent can also reply from the mobile app available for Android and iOS.
The fastest chat widget from LiveAgent can help you solve issues reliably and quickly. Save on support prices for agent per month and solve larger chat volume in a shorter period of time.
17 – 30%
Decrease in costs
Using live chat as a platform for communication is cheaper than calls, and faster than emails. Experience a decrease in costs with LiveAgent.
Help your customers with purchasing decisions and recommend better products. Turn more website visitors into paying customers. Increase your conversions with a simple chat window on your website.
Conversion rate increase
Boost your conversion rates and earn more by using a good chat strategy. Our chat app can help you convert visitors into customers, and increase your ROI.
Improve customer loyalty and use the fastest chat widget to help your customers. Decrease cart abandonment with helpful features and stay available for website viewers anytime they’re browsing.
Higher satisfaction rates
Provide personalized conversations for your customers. Our fully-featured live chat software can help you with customer satisfaction, and great agent experience.
Pick an awesome customer success software with chat capabilities for the right price. Save money with our price calculator and get the best
value for chat functionality.
LiveAgent offers the best value for your money in the live chat support software world.
Now that you have a brief idea about why you may find live chat software useful for your company, let’s dig in deeper to find out how you can harness the power of this incredible tool.
It is an online chat software that allows you to connect with your customers in real-time from anywhere. Live chat software not only enables your clients to contact you quickly and effortlessly but also gives you a competitive edge and allows you to create long-lasting impressions on your customers.
By far, the most popular and widely used is text-only live chat software. This type of live customer chat provides a casual chatting experience resembling messaging apps like Facebook messenger.
Other types of live chat software include video and voice solutions. They are usually not customers’ most preferred way of contacting your business but they can be helpful when dealing with more complex issues that require in-depth explanations or video demonstrations.
It’s important to note that many text-only live chat applications allow users to voice chat or video chat as well.
What are some of the main features and functionalities of such a chat solution? Let’s have a quick peek at some of the features you may find the most useful.
Using a live chat app can dramatically improve your business performance while keeping your customers happy and engaged.
Why don’t we look at the most significant benefits live chat service can bring to your business?
1. Customer experience – Your website visitors can have a highly personalized experience while messaging back and forth with a support agent. Companies seem more authentic and approachable when they talk to customers in real-time via live chat system.
2. 24/7 customer support – Site visitors can send a chat message even if none of the agents are online. You can configure your live chat to redirect them to a knowledge base or self-service.
3. Increased web conversions – Your sales team can pitch your products and services to potential customers then and there while keeping a relaxed, yet professional conversation in real-time.
4. Accessible and engaging – Customers don’t need to spend time searching for your contact information. They can simply type their questions into a live chat and receive help immediately. Furthermore, you can have a multilingual chat widget that makes it possible for the customers to communicate in their native languages.
5. Builds relationships – Agents can observe customers’ tone of voice so they can adjust to the situation. They can showcase more of their personalities and build trusting and helpful relationships.
6. Boosts productivity – While one agent can handle only one phone call at a time, they can easily chat with multiple website visitors. Combined with advanced features like canned messages or chat automation, you can further streamline your contact center’s workflow.
7. Increased first contact resolution – The customer service rep can quickly answer questions from both new and returning users. There is no need to have long email threads when clients can get their queries answered right away.
8. Collecting data – Harvesting a huge amount of data allows you to make better-educated decisions about your products and services, as well as your sales and marketing strategies.
9. Low cost – Implementing a reliable live chat service is way more budget-friendly than setting up a call center.
10. It’s your customer’s favorite – Over 81% of customers are satisfied with the live chat solution.
It’s difficult to determine the average price of live chat software in general. It greatly depends on multiple factors like whether it is a subscription-based service, the pricing model of that particular solution, how many features it encompasses, etc.
However, we can conclude that, in general, you can pay anything between 16$ – 150$ a month per agent.
Here are some of the examples of various pricing models that can be applied to website chat software.
First and foremost, write down what you want to use the live chat software for. Is it going to be your primary way of communicating with your customers? Will it be the driving force behind closing business deals? Make sure it is crystal clear what will be the main use case for the live chat software solution you’ll adopt. Then you need to decide which option best suits the size of your business and whether it can be integrated into your other business applications. Also, don’t forget to check for any limitations or features that the live chat software will not support. The best software for call center should provide all the features and integrations that you need in order to work with it efficiently.
Here are some of the strategies to help you decide which online chat option best suits your needs.
One common question comes to mind. Will you be able to reach out for help when you need it? Having a reliable support channel is crucial for your live chat experience to be a positive one. With technology, things can go south really fast, and it’s important that you have a quick reply and a helping hand anytime you need it.
As your business grows, the chat volume will inevitably grow with it. You need to employ a live chat software solution that you can scale up or down based on the needs of your contact center.
Some free customer management software options don’t allow for much customization and some don’t let you have advanced features like unlimited chat history, chat tags, or file sharing. It is up to you to decide where you are willing to put up with some inconvenience.
How much of a collaborative experience can your team get? Can they transfer online chats between each other, share files, add tags visible to their co-workers, and communicate with each other seamlessly? Those are important questions you need to be asking yourself when choosing the live chat software for you and your team.
We can’t stress enough how important it is that the solution you decide to go for has a substantial amount of integrations. It not only maximizes the value of your purchase but also ensures that your customers have a unified experience across multiple platforms.
Best live chat software for small & medium-sized businesses in eCommerce, Saas, etc. that take customer centricity seriously.
LiveAgent is a web-based solution that provides a quick and reliable live chat widget with multiple advanced features. Furthermore, you can customize it to perfectly fit your branding. This solution allows you to easily turn website visitors into paying customers and provide them with excellent customer service.
Some of the most known customers of this software include industry giants like Forbes, Airbus, Nascar, eSky, and Slido.
LiveAgent is one of the few software solutions that offers a completely free version. Although, if you want to harness its full potential and take advantage of its additional features, including live chat, you can choose from following pricing options: $9, $29, and $49 a month per agent.
However, you can try the 30-day free trial before committing to one of the plans, so you can get a feel for what you’ll be getting.
Best live chat software for growing customer-centric businesses that want to build strong relationships with their clients.
Front is a wonderful option for businesses that want to streamline their business communication. Front offers a live website chat that can be managed straight from your inbox. Moreover, your team can stay on top of its daily tasks with Front’s team chat feature for seamless collaboration.
Some of the well-known customers that use Front’s software include Fundraise Up, Hootsuite, and Bubble.
Front offers its customers three pricing options. These include a 19$ option, 49$ option, and 99$ option. These are paid monthly based on the number of users that work with it. They also offer a free 7-day trial, so you can learn a little about this powerful software before you decide to subscribe to one of the paid plans.
Evaluate Front alternatives.
Best live chat software for local businesses that have both an online presence and brick-and-mortar stores.
Podium offers a powerful Podium Webchat solution that can help you generate up to 11x more inbound leads. You can collect the leads’ information before they even start chatting so your team can provide the best customer experience possible.
Some of the Podium’s customers include Lunchbox., America’s Car-Mart, and Bruce Titus Auto Group.
Podium offers three pricing options you can choose from. The first starts at $289, the second costs $449 and the last one is $649. You can also try out Podium to experience it for yourself using a 14-day free trial.
Best live chat software for smaller or medium-sized businesses with a vision of growth.
Zendesk provides a live chat option to not only delight the customers but also streamline your agents’ workflows and improve their engagement. Zendesk offers a live chat tool that can take your customer satisfaction rate to the next level.
Among customers that use Zendesk’s help desk software solutions, you can find businesses like BaubleBar, 99designs, and Modsy.
You can start with the Support option which costs $19 per operator per month. If you’d like to access more features, including live chat software, you can subscribe to Suite pricing which starts at $49. If you’d like to test Zendesk out for yourself, you can sign up for their 30-day free trial.
Check out Zendesk alternatives.
Best live chat software for larger customer-centric companies with high volumes of customer interactions.
There is nothing easier for your customers than to reach out to you using Zoho Desk’s embeddable chat widgets.
Some of the satisfied customers that use Zoho Desk include Daimler, Lycamobile, and McAfee.
Zoho Desk includes a free option in their pricing plan. For more advanced features you can choose from three tiers consisting of $14, $23, and $40 per agent per month. Live chat feature is available at the $40 pricepoint.
You can also subscribe for a free 15-day trial and test it out for yourself.
Look into Zoho Desk alternatives.
Best live chat software for businesses of all sizes that strive to provide delightful experiences to their customers.
Freshdesk Messaging (formerly known as Freshchat) makes your customer communication easier with automation and AI-powered bots. Freshdesk software is an amazing business tool trusted by 50 000+ customers.
Among businesses that use Freshdesk software, you can find Blue Nile, Travix, and Klarna.
You can access Freshdesk’s essential features using their free basic plan. However, to get a full experience of this powerful software, you can sign up for $15, $39, or $49 a month per agent. Before you decide to commit to one of the paid options, you can try Freshdesk during a 21-day free trial.
Review Freshdesk alternatives.
Best live chat software for smaller businesses that want to keep all their communication in one place.
Tidio offers live chat and chatbots in one convenient tool. You can connect to various websites with dedicated plugins without any need for coding.
Tidio is used by a wide variety of companies including Reputation, L’Occitane en Provence, and LoginRadius.
Tidio allows its customers to use basic features including live chat completely free of charge. For those, who want to get more out of the software solution, they have a pricing plan including €32.50, €65.83, or €332.50 paid annually. You can also use a 7-day free trial to get an idea of what this live chat software can bring to your business.
Evaluate Tidio alternatives.
Best live chat software for growing businesses trying to build advocacy and provide excellent customer experience.
HubSpot live chat is a chat software solution that streamlines your live chat interactions using Conversation Inbox where you can plan follow-up conversations, schedule meetings, and calls, etc.
Among clients that use HubSpot Service Hub’s products, you can find businesses like GoFundMe, Frontify, and SoundCloud.
To experience a small part of the HubSpot live chat software solution, you can sign up for free. However, you can subscribe to HubSpot Service Hub’s paid software for $45, $450, or $1200 a month. If you’d like to try it out without the need to commit to a paid premium plan, you can use a 14-day free trial.
Look into HubSpot alternatives.
Best live chat software for businesses that want to bring accessible communication tools to their customers.
Translated into over 45 languages, tawk.to is a great option for all those who want to delight customers across the globe. With this live chat software solution, your customers will be able to contact you from their desktops, as well as via their mobile devices.
Among tawk.to’s customer base you can find companies including Adidas, Domino’s, and Chevrolet.
tawk.to is completely free. Without limits on the number of agents, or chat volume, you can use this live chat software completely free of charge. In case you need professional help, you can get a native speaker that will advise you on whatever you need for $1 per hour.
Check out Tawk alternatives.
Best live chat software for startups and medium-sized companies across all industries.
Among businesses that rely on LiveChat’s software, you can find Atlassian, 1Password, and Adobe.
LiveChat offers pricing plans beginning at $16 per seat/month billed annually, or $19 billed month-to-month. The next option is $33 per seat/month billed annually, or $39 billed month-to-month. The last option is $50 per seat/month billed annually, or $59 billed month-to-month. LiveChat also offers an Enterprise plan that you can learn about via a demo call. There is also an option to try out LiveChat software for free during a 14-day trial period.
Review LiveChat alternatives.
Best live chat software for any company that wants to boost sales and provide amazing customer service.
Acquire live chat software makes it easy to implement webhooks, collect data, and transfer incoming chats between agents while providing a convenient end-to-end solution for your customer support.
This live chat software solution is used by companies like Audi, Paysafe, and Samsung
Pricing in this case is individual. You can request a custom pricing proposal tailored to your needs. Acquire doesn’t offer a free trial.
The best live chat software for larger scale companies that keep the customer at the forefront of their operations.
This robust live chat software solution provides many personalization options, chatbots, in-app messages, and more.
Intercom has many well-established customers like New Relic, Airtable, and Sotheby’s.
Starting at $38/month you can use Intercom’s basic features. If you need to upgrade, there is the $75/month option. Furthermore, Intercom charges for recommended add-ons: custom bots from $99/mo, answer bot from $99/mo, product tours from $119/mo, and help center articles from $49/mo.
Compare Intercom alternatives.
The best live chat software for companies of all sizes looking to improve customer experiences for all their clients.
This all-in-one customer experience software solution serves more than 80.000 customers worldwide. Furthermore, Robin, Birdeye’s chatbot will save your agents’ time while providing answers to customer questions.
Many companies rely on Birdeye’s software solutions, including DriveTime, Eldorado Resorts, and Alliance.
You need to request a pricing plan that will be tailored to your business. However, you can try Birdseye for free by signing up for a 30-day free trial.
Evaluate Birdeye alternatives.
Best live chat software for small and medium-sized businesses looking to enhance relationships with their customers.
ActiveCampaign can bring automation closer to any business that is not afraid to harness its potential. ActiveCampaign’s Conversations can be your company’s next step to the future.
Among businesses that take advantage of ActiveCampaign software solutions are Artivive, McCrindle, and Bumper Leads.
You can choose to pay $9, $49, or $149 per month paid yearly, or you can request a custom pricing plan. ActiveCampaign offers a 14-day free trial so you can get acquainted with its features.
Best live chat software for startups and businesses that want to build strong customer relationships.
With Drift, it’s all about starting conversations. With multiple software solutions including live chat software, over 50.000 companies use Drift to provide great customer experiences.
Some of the customers that use Drift include businesses such as Tenable, Smartling, and Zenefits.
To get information about the cost of Drift’s software, you have to request a pricing plan. However, Drift offers a free trial period, so you can try it before purchasing.
Look into Drift alternatives.
As you can see, there are many options to choose from when looking for live chat software for your contact center.
Let’s summarize the 5 best options that might cover most of your needs.
1. LiveAgent – the best value for the money hands down. Boasting a 4.7 rating on Capterra, you know you will be in good hands. Offering the fastest customizable live chat widget with automation options, you really can’t go wrong with this one. Having your chats converted to tickets will make it easier for your agents to stay on top of things no matter the workload. Moreover, LiveAgent will grow with your business thanks to its easy scalability.
2. Zoho Desk – a wonderful platform for medium to large companies that keep their customers at the forefront. As Capterra’s rating of 4.5 suggests, you will not be disappointed if you decide to go with this option. Zoho Desk allows you to customize your live chat software so it fits your branding perfectly. With higher volumes of customer interactions, you can use a chatbot to lift the load off your agents’ shoulders and minimize response times.
3. HubSpot Service Hub – this software boasts a Capterra rating of 4.4 which shows you just how much their clients appreciate the service. Being easy to integrate with other HubSpot’s products, HubSpot live chat takes no time to set up. Moreover, you can dig deep with this one, as it provides many reports and lets you study your analytics in detail.
4. Intercom – you can never go wrong with this established player in the field of customer service. Boasting a Capterra rating of 4.5, you know why they have such a loyal customer base. With its many automation options and multichannel platform, you can be sure that no customer inquiry will be left unanswered.
5. Zendesk – provides many features that you will find invaluable for your company. With a Capterra rating of 4.4, you can be sure that your live chat software will help you provide excellent customer support. Your clients will not only enjoy fast and personalized responses from the agents but they can also feel empowered to resolve their inquiries with a self-service option and a robust knowledge base.
|Live chat software||LiveAgent
Try the top live chat software for free! No credit card required.
|Zoho Desk||HubSpot Service Hub||Intercom||Zendesk|
Overall software ratings from verified users on Capterra.
(approx. 1k reviews)
(approx. 1.7k reviews)
(approx. 100 reviews)
(approx. 800 reviews)
(approx. 2.8k reviews)
LiveAgent offers free version.
Zoho Desk offers free version.
HubSpot Service Hub offers free version.
Intercom doesn't offer free version.
Zendesk doesn't offer free version.
LiveAgent offers free trial.
Zoho Desk offers free trial.
HubSpot Service Hub offers free trial.
Intercom offers free trial.
Zendesk offers free trial.
$29/agent/month LiveAgent live chat software prices start at $29 agent/month.
$58.5/agent/month Zoho Desk live chat software prices start at $58.5 agent/month.
€41/agent/month HubSpot Service Hub's live chat software prices start at €41 agent/month.
$38/agent/month Intercom live chat software prices start at $38 agent/month.
$69/agent/month Zendesk live chat software prices start at $69 agent/month.
If you’re interested in purchasing live chat software, here is a list of questions you can ask to find out if it’s the right fit for you.
These simple questions can help you figure out if the software option is the right one for your business. Demo calls are all about you making sure that this is the investment you want to make. So, ask away!
Although various providers might have different answers, in general, it’s pretty straightforward. First, you need to choose the live chat software you want to use and sign up for it. Then, you have to add a live chat button to your website. This may differ in complexity from provider to provider. But if we take LiveAgent as an example, you simply need to add a piece of an HTML code to the body of your page. If you’re not trying to significantly customize your live chat button, the whole setup of LiveAgent’s live chat software shouldn’t take longer than a few minutes.
That greatly depends on the live chat software solution you decide to go with. In the article above, you can find the top 15 live chat software providers, which features they offer, and how much it costs.
There are many options out there and you need to truly evaluate what will work best for you. However, if you’re looking for a simple-to-navigate technology that you can rely on 100%, LiveAgent is the one for you.
LiveAgent’s live chat software is an amazing all-encompassing solution for every business that wants to provide excellent support via multiple communication channels. No matter if you receive a chat, a phone call, or a social media mention, or a notification via another digital channel, you can easily find any customer interaction including a chat session thanks to the built-in ticketing system.
Not only the amount but also the quality of features make LiveAgent live chat software a great option for all customer-centric businesses.
This is where LiveAgent steals the show. Offering a wide range of features and over 150 integrations while still being affordable and accessible, you will never feel like you’re missing out. Although you can use its essential features completely free of charge, a $15 price tag is a small fee for all the capabilities this software has to offer.
LiveAgent boasts high ratings on sites like Capterra, G2, and TrustRadius. So if you value the opinions of like-minded communities and fellow users of LiveAgent’s live chat software, this might be the best option for you.
This is hands down, live chat software provided by LiveAgent. With an initial setup that takes no longer than 5 minutes, you don’t need to know how to code to get it done. Customizing and using this live chat software on a day-to-day basis is a piece of cake even for those that don’t consider themselves tech-savvy. Moreover, 150+ integrations make it very easy to connect to any platform you need.
Optimize live chat by training agents to be responsive, friendly, and professional. Use SLAs, co-browsing, and canned responses to enhance customer experience. Consider mobile-friendliness, ticketing systems, CRM integration, and post-chat surveys for improved service.
Implementing CSAT surveys in live chat can help businesses gather purchasing signals, identify churn risks, and improve overall customer satisfaction. With CSAT scores, companies can target satisfied customers for reviews or referrals, while also addressing unhappy customers to prevent churn. Overall, using CSAT in live chat can provide valuable insights and enhance the customer experience.
LiveAgent's website chat system offers a range of communication channels, including email support, live chat, social media, and call center, to help businesses improve customer contact options.
LiveAgent is praised for its functionality, stability, and integration with social media. Users switched from Zendesk and other help desk systems for its affordability and excellent customer support.
Create a free knowledge base to provide customers with useful articles. LiveAgent offers free customer service software with additional paid features.
LiveAgent offers integrations, 24/7 support, and in-depth reports. It enhances the customer experience and integrates with a full helpdesk.
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