What is a live online chat?
Live online chat is a type of communication over the Internet. It is a communication between customers and customer representatives in real-time through a built-in online chat.
When customers click on a chat button placed on the company’s website, they can start communication. Through online live chat, customer representatives are able to send answers faster and easier, ensuring effective real time interaction management. The fast communication and immediate access to help can increase customer satisfaction. Live chat for WordPress websites is an excellent feature that will make communication with your customers easier and faster.
Frequently asked questions
What does a live online chat mean?
Live online chat is a technology that allows users to interact with businesses in real-time through a widget on a website or in-app communication. This allows for an immediate response to the customer's needs, supporting them and providing them with information about the services and products offered by the company.
What are the must-have features of a live online chat?
The essential features of the live chat services are availability and quick response from customer service. The chat window should be available on every page of your company or product page. Functions of a live chat that are especially useful include the ability to send photos and files that allow the customer to portray the problem more accurately. In addition, the agents' knowledge is extremely important, as well as their communication skills.
Does LiveAgent provide a live online chat?
LiveAgent offers free online live chat software. It has one of the fastest widgets on the market that allows you to respond very quickly. You can adjust the chat according to your needs - by properly configuring and adjusting the language. In addition, it offers a free ticket sales system with a universal recipient inbox, call center and customer portal.
Live online chat is a fast and convenient way to communicate with customers in real-time, providing immediate answers and improving customer satisfaction.
LiveAgent's powerful live chat software allows for top-notch customer service while keeping productivity and efficiency up. The software is highly customizable and offers features such as canned messages and real-time typing preview. Pricing is affordable, with a free option available. Setting up the chat button is easy and allows for brand alignment. LiveAgent is compatible with various web browsers and includes helpful features such as canned messages and automatic welcome messages.
Free live chat software for your website
Live chat software is becoming increasingly popular among businesses as it allows for direct communication with customers in real-time. Free live chat tools are available, which can be integrated into a website and offer benefits such as personalized customer experiences and better brand interactions. Using live chat can strengthen the link between a site and its visitors because it allows companies to capture and strengthen a customer's interest in the offered products or services. Advantages of live chat include following future trends, faster responses, availability 24/7, personalization, and a streamlined sales process.
LiveAgent offers over 15 advanced live chat features that'll help you engage with your customers and provide better customer service.