Live chat

What is a Live chat?

Live chat is a tool that allows customer service representatives to communicate with customers. It is a type of messenger and channel. Customer service representatives are able to quickly and correctly solve customer's queries and problems.

Live chat can be compared to an email support. But there is one big difference - communication through live chat is in real time. It is easier way of communication and it can be a competitive advantage.

Help Desk Software & Live Chat