What is a help desk software?
Help Desk Software is here to manage relationships with customers. It is an online platform, where your agents can solve issues from customers.
In Help Desk Software, every raised issue is turned into a ticket. These tickets do not contain any information about the customer, only about their problem. This may result in repeating of tickets and customers becoming frustrated.
Help Desk Software offers many advantages for agents as well as for customers. Agents can assign, prioritize and categorize tickets and easily sort solved and unsolved tickets. Customer portal gives customers a knowledge base and community forum, where they can find solutions for their issues.
Frequently asked questions
How to define help desk software?
Support software is software that supports the operation of the customer service team. Thanks to it, you have the ability to integrate all agents in one space, access to the e-mail box, live chats, calls, contact forms, as well as customer data, contact history and reports.
What are the must-have features of help desk software?
Necessary functions of the technical support software include access to all communication channels, such as e-mail, social media, live chat and call center, an intuitive interface, the ability to integrate with other tools, and options for cooperation with other agents. Of course, the software must be handled at a great level.
Does LiveAgent offer help desk software?
LiveAgent offers technical support software. The software includes all the options needed to keep the customer service department at the highest level. It not only provides multi-channel functionality, but also access to reports and activity history. It also includes a ton of additional features that can improve the team's work.