Help Desk Software is here to manage relationships with customers. It is an online platform, where your agents can solve issues from customers.
In Help Desk Software, every raised issue is turned into a ticket. These tickets do not contain any information about the customer, only about their problem. This may result in repeating of tickets and customers becoming frustrated.
Help Desk Software offers many advantages for agents as well as for customers. Agents can assign, prioritize and categorize tickets and easily sort solved and unsolved tickets. Customer portal gives customers a knowledge base and community forum, where they can find solutions for their issues.Back to Glossary
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