A help center (also called Knowledge base/Customer portal) is a website that is designed by the company to help their customers with the problems they are facing.
When a customer is having problem with any product or service, he/she visits the help-center which has a panel for frequently answered questions (FAQs). Most of the issues faced by customers have been resolved and an answer is given on how to fix a certain issue. Obviously, some customers might have different problems to which they can’t find answers on the help-center. In that case, they call the customer service. The help-center also has panels for contact information, articles on problems faced, and feedback forms.
Learn more about Customer portal in LiveAgent.Back to Glossary
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.