What is a help center?
A help center (also called Knowledge base/Customer portal) is a website that is designed by the company to help their customers with the problems they are facing.
When a customer is having problem with any product or service, he/she visits the help-center which has a panel for frequently answered questions (FAQs). Most of the issues faced by customers have been resolved and an answer is given on how to fix a certain issue. Obviously, some customers might have different problems to which they can’t find answers on the help-center. In that case, they call the customer service. The help-center also has panels for contact information, articles on problems faced, and feedback forms.
A help center can be a game-changer for businesses to improve their customer service experience, reduce customer inquiries, and increase customer satisfaction. However, building a help center can seem like a difficult task. With the help of a FAQ software for website, businesses can easily create and manage a user-friendly and informative help center. It enables businesses to provide their customers with quick, reliable, and easy-to-access solutions to their problems.
Learn more about Customer portal in LiveAgent.
Frequently Asked Questions
What is the definition of help center?
The Help Center is usually a website that allows customers to find answers to their questions. Depending on the company, it may include a knowledge base, problem report form, live support chat, user manuals, and articles.
What is the role of help center?
The role of the help center is to provide answers to customers who need support. These may be problems with a product or service, looking for detailed operating instructions, they may want to report a bug or complaint about the services provided, as well as learn more about individual products to help them take care of it.
Does LiveAgent provide help center?
LiveAgent provides a help center. It is built into LiveAgent and fairly easy to use. When creating an account, there is an instruction manual that will guide you through the activities of the help center. By clicking on the Knowledge Base you can easily start creating. You have the option to add categories, articles, FAQ or forum.
Expert note
<p>An efficient and effective help center is crucial for any business to provide excellent customer service and maintain a good reputation in the market.</p>
Web helpdesk software centralizes communication channels, improves efficiency, and provides personalized responses. Knowledge base software streamlines knowledge management and customer support. Implementing a reliable help desk system is crucial for efficient technical support and customer satisfaction.
Call center tools streamline communications, boost agent performance, and improve customer service. They include software, CRM systems, and VoIP tools. Quality assurance is vital for monitoring agent performance and improving service quality. The cost of call center software varies, with prices ranging from $15 to $300 per month, depending on features and call volume. LiveAgent offers affordable plans starting at $9 per user per month.
