A help center (also called Knowledge base/Customer portal) is a website that is designed by the company to help their customers with the problems they are facing.
When a customer is having problem with any product or service, he/she visits the help-center which has a panel for frequently answered questions (FAQs). Most of the issues faced by customers have been resolved and an answer is given on how to fix a certain issue. Obviously, some customers might have different problems to which they can’t find answers on the help-center. In that case, they call the customer service. The help-center also has panels for contact information, articles on problems faced, and feedback forms.
Learn more about Customer portal in LiveAgent.
The Help Center is usually a website that allows customers to find answers to their questions. Depending on the company, it may include a knowledge base, problem report form, live support chat, user manuals, and articles.
The role of the helpdesk is to provide answers to customers who need support. These may be problems with a product or service, looking for detailed operating instructions, they may want to report a bug or complaint about the services provided, as well as learn more about individual products to help them take care of it.
LiveAgent provides a help center. It is built into LiveAgent and fairly easy to use. When creating an account, there is an instruction manual that will guide you through the activities of the help center. By clicking on the Knowledge Base you can easily start creating. You have the option to add categories, articles, FAQ or forum.
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