Discover the best live chat alternative

Discover why LiveAgent is the best live chat alternative on the market.
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Help desk software comparison
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Looking for live chat alternatives?

Is your live chat not living up to your expectations? Are you ready for a live chat alternative?

Our thorough comparison will shed some light on the most popular live chat solutions, their features, and customer ratings!

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Features LiveAgent LiveChat Inc.
Compare LiveChat Inc. with LiveAgent.
Intercom
Compare Intercom with LiveAgent.
Zendesk
Compare Zendesk with LiveAgent.
Olark
Compare Olark with LiveAgent.
Rating
Overall software ratings from verified users on Capterra.
4.7
LiveAgent received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.6
LiveChat Inc. received an overall rating of 4.6 out of 5 by verified users on Capterra.
4.5
Intercom received an overall rating of 4.5 out of 5 by verified users on Capterra.
4.3
Zendesk received an overall rating of 4.3 out of 5 by verified users on Capterra.
4.5
Olark received an overall rating of 4.5 out of 5 by verified users on Capterra.
Ease of use
Ease of use ratings from verified users on Capterra.
4.6
LiveAgent is rated 4.6 out of 5 for ease of use by verified users on Capterra.
4.7
LiveChat Inc. is rated 4.7 out of 5 for ease of use by verified users on Capterra.
4.4
Intercom is rated 4.4 out of 5 for ease of use by verified users on Capterra.
4.3
Zendesk is rated 4.3 out of 5 for ease of use by verified users on Capterra.
4.7
Olark is rated 4.7 out of 5 for ease of use by verified users on Capterra.
Customer support
Customer support ratings from verified users on Capterra.
4.7
LiveAgent is rated 4.7 out of 5 for customer support by verified users on Capterra.
4.6
LiveChat Inc. is rated 4.6 out of 5 for customer support by verified users on Capterra.
4.3
Intercom is rated 4.3 out of 5 for customer support by verified users on Capterra.
4.2
Zendesk is rated 4.2 out of 5 for customer support by verified users on Capterra.
4.6
Olark is rated 4.6 out of 5 for customer support by verified users on Capterra.
Value for money
Price to value ratings from verified users on Capterra.
4.7
LiveAgent is rated 4.7 out of 5 for product value vs price by verified users on Capterra.
4.5
LiveChat Inc. is rated 4.5 out of 5 for product value vs price by verified users on Capterra.
4.0
Intercom is rated 4.0 out of 5 for product value vs price by verified users on Capterra.
4.1
Zendesk is rated 4.1 out of 5 for product value vs price by verified users on Capterra.
4.5
Olark is rated 4.5 out of 5 for product value vs price by verified users on Capterra.
Price
Software price in USD per agent per month.
$29-$39/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$19-$59/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$39-$49/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$49-$99/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$19/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
Canned responses
Create pre-defined answers to frequently asked questions that can be deployed with a single click.
LiveAgent offers canned responses.
LiveChat Inc. offers canned responses.
Intercom offers canned responses.
Zendesk offers canned responses.
Olark offers canned responses.
Customizable branding
Option to use a white label (branding free)
LiveAgent offers customizable branding.
LiveChat Inc. offers customizable branding.
Intercom offers customizable branding.
Zendesk offers customizable branding.
Olark offers customizable branding.
Geo-targeting
Send your website visitors personalized chat invitations or display custom multilingual chat buttons based on their geographic location.
LiveAgent offers geo-targeting.
LiveChat Inc. offers geo-targeting.
Intercom offers geo-targeting.
Zendesk offers geo-targeting.
Olark offers geo-targeting.
Offline form
Enable website visitors to contact you outside of business hours through offline chat forms that are instantly converted into tickets and can be answered during business hours.
LiveAgent offers offline forms.
LiveChat Inc. offers offline forms.
Intercom does not offer offline forms.
Zendesk offers offline forms.
Olark offers offline forms.
Proactive chat
Automatically invite your website visitors to chat based on pre-defined rules.
LiveAgent offers proactive chat invitations.
LiveChat Inc. offers proactive chat invitations.
Intercom offers proactive chat invitations.
Zendesk offers proactive chat invitations.
Olark offers proactive chat invitations.
Screen Sharing
Screen sharing between customers and agents for faster problem resolution.
LiveAgent offers screen sharing.
LiveChat Inc. offers screen sharing.
Intercom does not offer screen sharing.
Zendesk does not offer screen sharing.
Olark does not offer screen sharing.
Transfers/Routing
Automatically route, or manually transfer chats to agents that are best equipped to answer customer questions.
LiveAgent offers chat transfers/chat routing.
LiveChat Inc. offers chat transfers/chat routing.
Intercom offers chat transfers/chat routing.
Zendesk offers chat transfers/chat routing.
Olark offers chat transfers/chat routing.
Third-party Integration
Integrations with popular software, tools, and networks, such as social media, CRMs, or payment processors.
LiveAgent offers third-party integrations.
LiveChat Inc. offers third-party integrations.
Intercom offers third-party integrations.
Zendesk offers third-party integrations.
Olark offers third-party integrations.
Message sneak peek
A real-time view of what the customer is typing into the chat box.
LiveAgent offers message sneak peeks.
LiveChat Inc. offers message sneak peeks.
Intercom does not offer message sneak peeks.
Zendesk does not offer message sneak peeks.
Olark does not offer message sneak peeks.
Unlimited chat history
There's no limit to the number of chat transcripts that are saved and can be retrieved at any time.
LiveAgent offers unlimited chat history.
Only in $39+/month plans In LiveChat Inc. unlimited chat history is not available in the $19 per agent per month plan.
Intercom offers unlimited chat history.
Zendesk offers unlimited chat history.
Olark offers unlimited chat history.
Unlimited visitor monitoring
There’s no limit to the number of website visitors that you can monitor.
LiveAgent offers unlimited visitor monitoring.
LiveChat Inc. offers unlimited visitor monitoring.
Intercom offers unlimited visitor monitoring.
Zendesk offers unlimited visitor monitoring.
Olark offers unlimited visitor monitoring.
Chat tags
Add tags to any conversation to view its contents at a glance or to make it easier to find.
LiveAgent offers chat tagging/chat tags.
Only in $39+/month plans In LiveChat Inc. chat tags are not available in the $19 per agent per month plan.
Intercom offers chat tagging/chat tags.
Zendesk offers chat tagging/chat tags.
Olark offers chat tagging/chat tags.

Trusted by 30,000+ companies and 150M end users

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Trusted by 30,000+ companies and 150M end users
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LiveAgent streamlines multiple customer service channels into one piece of software

Monitor behavior and engage when the time's right

Convert website visitors into paying customers with personalized chat invitations based on CRM insights and behavioral tracking.

Find out which page each customer is browsing, for how long, and who referred them to your website.

Amp up agent efficiency with canned messages

Save yourself up to 15 hours of work each week by answering  frequently asked questions with canned messages.

Create an unlimited number of responses and deploy them with a single click.

Canned messages (Macros) in LiveAgent
Amp up agent efficiency with canned messages

Set up your live chat in seconds

Copy and paste a snippet of our code into your website to start tracking and chatting with your website visitors in real-time.

Customize with just a few clicks

Select chat buttons, chat windows, and pre-chat and offline forms from our gallery or create your own with custom CSS.

customize chat window in LiveAgent

Be in the know

Anticipate each customer’s needs by getting a sneak peek of what they’re typing into the chat box before they hit send.

Supercharge the positive experience with our built-in CRM that allows you to view all customer information, past purchases, and past queries.

Be in the know

Effortless support that improves sales

Empower your customers with self-help tools that are directly integrated into your chat widget. Decrease ticket loads and increase sales with our live chat alternative starting today!

Put a stop to bad customer service

Keep an eye on your team’s performance.

Adjust agent shifts according to chat volumes and peak hours, monitor who’s chatting with who, see what they’re saying, and learn from agent ratings.

Reports-Liveagent-feature

Connect the dots

No more guessing or assuming.

Follow your customer’s ticket resolution journey from start to finish across different channels in a single ticket thread.

Provide round the clock support

LiveAgent offers an offline chat feature that allows website visitors to contact you even outside of business hours.

Learn more about our live chat alternative

LiveAgent side contact form
Real-time chat examples in LiveAgent

100% adaptive and scalable

Our live chat alternative is 100% scalable and customizable, whether you’re on a trajectory ad Astra or need to scale down seasonally.

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Why is LiveAgent the best live chat alternative?

Because the best live chat alternatives provide additional features at no extra cost!

Save more with LiveAgent

Compare LiveAgent live chat with competitor chat widgets and find out which one provides better price and value ratio for your help desk.

Our customers say it best

  • Partly

    Roman Bosch

    Partly

    It’s a pleasure to have a great portal that improves our customer service.

  • HostingAdvice.com

    Christine Preusler

    HostingAdvice

    LiveAgent empowers our agents to provide better, faster, and more accurate support.

  • covomo

    Karl Dieterich

    Covomo

    LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

  • HEWO

    Hendrik Henze

    HEWO Internetmarketing

    We have been using LiveAgent since August and we are really satisfied with it.

  • WebMaster Deals

    Razvan Sava

    Webmaster Deals

    Since we are using LiveAgent our response time improved by 60%.

  • XperienceHR

    Taras Baca

    XperienceHR

    Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

  • TAZAR Group

    Andrej Ftomin

    TAZAR Group

    I have to say, I have never experienced such a professional customer approach.

  • The Workplace Depot

    Matt Janaway

    The Workplace Depot

    We find LiveAgent to be the best live chat solution by far.

  • CSI Products

    Viviane Carter

    CSI Products

    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

  • Lucky Bike

    Christian Lange

    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

  • Projure

    Jens Malmqvist

    Projure

    I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

  • Websignal

    Catana Alexandru

    Websignal

    I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

  • All British Casino

    Jan Wienk

    All British Casino

    With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

  • Norske Automaten

    Allan Bjerkan

    Norske Automaten

    LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

  • Study Portals

    Sissy Böttcher

    Study Portals

    We like it because it is easy to use and offers great functionality, such as useful reporting features.

  • TypoAssassin

    Peter Koning

    TypoAssassin

    We love LiveAgent - it makes supporting our customers easy.

  • Factorchic

    Aranzazu F

    Factorchic

    We like to offer our customers the best support experience. That’s why we chose LiveAgent.

  • MyFutureBusiness

    Rick Nuske

    MyFutureBusiness

    From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

  • 123 Nakup

    Vojtech Kelecsenyi

    123-Nakup

    LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

  • Betconstruct

    Rafael Kobalyan

    Betconstruct

    Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

  • Atomer

    Martin Drugaj

    Atomer

    We’ve been using LiveAgent since 2013. We can't imagine working without it.

  • AVMarket

    Ivan Golubović

    AVMarket

    It's a cost-effective solution that can help you with a large amount of support requests via different channels.

  • Antalya Consulting Language Center

    Rustem Gimaev

    Antalya Consulting Language Center

    Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

  • tekRESCUE

    Randy Bryan

    tekRESCUE

    LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

  • Marietta Corporation

    Timothy G. Keys

    Marietta Corporation

    I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

  • eFortuna

    Mihaela Teodorescu

    eFortuna

    The support team always responded promptly with quick to implement solutions.

  • TrustPay

    Hilda Andrejkovičová

    TrustPay

    It helps us categorize the nature of the tickets and statistically track what our clients need most.

  • Nay

    Alexandra Danišová

    Nay

    We see LiveAgent as a great tool for communicating with customers.

  • m:zone

    Samuel Smahel

    m:zone

    LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

  • Volterman

    David Chandler

    Volterman

    Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

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FAQ

Why should you opt for LiveAgent as a live chat alternative?

With LiveAgent, you are in control of your live chat support. Our cloud-based solution provides you with a help desk that is easy to use and manage. The pricing is simple, and you pay only for what you use. You can add, change or delete agents and services.

What live chat features does LiveAgent offer?

LiveAgent offers plenty of live chat features, such as chat history, chat overview, online visitors, internal chat, chat distribution, and more.

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