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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Fed up with your live chat software?

Discover why LiveAgent is the best live chat alternative on the market.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
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Help desk software comparison
Alternatives background

Discover the best live chat alternatives

Is your live chat not living up to your expectations? Are you ready for a live chat alternative?

Our thorough comparison will shed some light on the most popular live chat solutions, their features, and customer ratings!

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Features Liveagent LiveChat Inc.
Compare LiveChat Inc. with LiveAgent.
Intercom
Compare Intercom with LiveAgent.
Zendesk
Compare Zendesk with LiveAgent.
Olark
Compare Olark with LiveAgent.
Rating
Overall software ratings from verified users on Capterra.
4.7
LiveAgent received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.6
LiveChat Inc. received an overall rating of 4.6 out of 5 by verified users on Capterra.
4.5
Intercom received an overall rating of 4.5 out of 5 by verified users on Capterra.
4.3
Zendesk received an overall rating of 4.3 out of 5 by verified users on Capterra.
4.5
Olark received an overall rating of 4.7 out of 5 by verified users on Capterra.
Ease of use
Ease of use ratings from verified users on Capterra.
4.6
LiveAgent is rated 4.6 out of 5 for ease of use by verified users on Capterra.
4.7
LiveChat Inc. is rated 4.7 out of 5 for ease of use by verified users on Capterra.
4.4
Intercom is rated 4.4 out of 5 for ease of use by verified users on Capterra.
4.3
Zendesk is rated 4.3 out of 5 for ease of use by verified users on Capterra.
4.7
Olark is rated 4.7 out of 5 for ease of use by verified users on Capterra.
Customer support
Customer support ratings from verified users on Capterra.
4.7
LiveAgent is rated 4.7 out of 5 for customer support by verified users on Capterra.
4.6
LiveChat Inc. is rated 4.6 out of 5 for customer support by verified users on Capterra.
4.3
Intercom is rated 4.3 out of 5 for customer support by verified users on Capterra.
4.2
Zndesk is rated 4.2 out of 5 for customer support by verified users on Capterra.
4.6
Olark is rated 4.6 out of 5 for customer support by verified users on Capterra.
Value for money
Price to value ratings from verified users on Capterra.
4.7
LiveAgent is rated 4.7 out of 5 for product value vs price by verified users on Capterra.
4.5
LiveChat Inc. is rated 4.5 out of 5 for product value vs price by verified users on Capterra.
4.0
Intercom is rated 4.0 out of 5 for product value vs price by verified users on Capterra.
4.1
Zendesk is rated 4.1 out of 5 for product value vs price by verified users on Capterra.
4.5
Olark is rated 4.5 out of 5 for product value vs price by verified users on Capterra.
Price
Software price in USD per agent per month.
$29-$39/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$19-$59/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$39-$49/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$49-$99/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$19/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
Canned responses
Create pre-defined answers to frequently asked questions that can be deployed with a single click.
LiveAgent offers canned responses.
LiveChat Inc. offers canned responses.
Intercom offers canned responses.
Zendesk offers canned responses.
Olark offers canned responses.
Customizable branding
Option to use a white label (branding free)
LiveAgent offers customizable branding.
LiveChat Inc. offers customizable branding.
Intercom offers customizable branding.
Zendesk offers customizable branding.
Olark offers customizable branding.
Geo-targeting
Send your website visitors personalized chat invitations or display custom multilingual chat buttons based on their geographic location.
LiveAgent offers geo-targeting.
LiveChat Inc. offers geo-targeting.
Intercom offers geo-targeting.
Zendesk offers geo-targeting.
Olark offers geo-targeting.
Offline form
Enable website visitors to contact you outside of business hours through offline chat forms that are instantly converted into tickets and can be answered during business hours.
LiveAgent offers offline forms.
LiveChat Inc. offers offline forms.
Intercom does not offer offline forms.
Zendesk offers offline forms.
Olark offers offline forms.
Proactive chat
Automatically invite your website visitors to chat based on pre-defined rules.
LiveAgent offers proactive chat invitations.
LiveChat Inc. offers proactive chat invitations.
Intercom offers proactive chat invitations.
Zendesk offers proactive chat invitations.
Olark offers proactive chat invitations.
Screen Sharing
Screen sharing between customers and agents for faster problem resolution.
LiveAgent offers screen sharing.
LiveChat Inc. offers screen sharing.
Intercom does not offer screen sharing.
Zendesk does not offer screen sharing.
Olark does not offer screen sharing.
Transfers/Routing
Automatically route, or manually transfer chats to agents that are best equipped to answer customer questions.
LiveAgent offers chat transfers/chat routing.
LiveChat Inc. offers chat transfers/chat routing.
Intercom offers chat transfers/chat routing.
Zendesk offers chat transfers/chat routing.
Olark offers chat transfers/chat routing.
Third-party Integration
Integrations with popular software, tools, and networks, such as social media, CRMs, or payment processors.
LiveAgent offers third-party integrations.
LiveChat Inc. offers third-party integrations.
Intercom offers third-party integrations.
Zendesk offers third-party integrations.
Olark offers third-party integrations.
Message sneak peek
A real-time view of what the customer is typing into the chat box.
LiveAgent offers message sneak peeks.
LiveChat Inc. offers message sneak peeks.
Intercom does not offer message sneak peeks.
Zendesk does not offer message sneak peeks.
Olark does not offer message sneak peeks.
Unlimited chat history
There's no limit to the number of chat transcripts that are saved and can be retrieved at any time.
LiveAgent offers unlimited chat history.
Only in $39+/month plans In LiveChat Inc. unlimited chat history is not available in the $19 per agent per month plan.
Intercom offers unlimited chat history.
Zendesk offers unlimited chat history.
Olark offers unlimited chat history.
Unlimited visitor monitoring
There’s no limit to the number of website visitors that you can monitor.
LiveAgent offers unlimited visitor monitoring.
LiveChat Inc. offers unlimited visitor monitoring.
Intercom offers unlimited visitor monitoring.
Zendesk offers unlimited visitor monitoring.
Olark offers unlimited visitor monitoring.
Chat tags
Add tags to any conversation to view its contents at a glance or to make it easier to find.
LiveAgent offers chat tagging/chat tags.
Only in $39+/month plans In LiveChat Inc. chat tags are not available in the $19 per agent per month plan.
Intercom offers chat tagging/chat tags.
Zendesk offers chat tagging/chat tags.
Olark offers chat tagging/chat tags.

Trusted by 30,000+ companies and 150M end users

logo clients forbes
logo clients airbus
logo clients nascar
logo clients usc
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LiveAgent streamlines multiple customer service channels into one piece of software

Monitor behavior and engage when the time's right

Convert website visitors into paying customers with personalized chat invitations based on CRM insights and behavioral tracking.

Find out which page each customer is browsing, for how long, and who referred them to your website.

Amp up agent efficiency with canned messages

Save yourself up to 15 hours of work each week by answering  frequently asked questions with canned messages.

Create an unlimited number of responses and deploy them with a single click.

Canned messages Macros LiveAgent
live chat

Set up your live chat in seconds

Copy and paste a snippet of our code into your website to start tracking and chatting with your website visitors in real-time.

Customize with just a few clicks

Select chat buttons, chat windows, and pre-chat and offline forms from our gallery or create your own with custom CSS.

LiveAgent-customize-chat-window

Be in the know

Anticipate each customer’s needs by getting a sneak peek of what they’re typing into the chat box before they hit send.

Supercharge the positive experience with our built-in CRM that allows you to view all customer information, past purchases, and past queries.

integrated kb 2

Effortless support that improves sales

Empower your customers with self-help tools that are directly integrated into your chat widget. Decrease ticket loads and increase sales with our live chat alternative starting today!

Put a stop to bad customer service

Keep an eye on your team’s performance.

Adjust agent shifts according to chat volumes and peak hours, monitor who’s chatting with who, see what they’re saying, and learn from agent ratings.

Reports-Liveagent-feature

Connect the dots

No more guessing or assuming.

Follow your customer’s ticket resolution journey from start to finish across different channels in a single ticket thread.

Provide round the clock support

LiveAgent offers an offline chat feature that allows website visitors to contact you even outside of business hours.

Learn more about our live chat alternative

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Real-time-chat

100% adaptive and scalable

Our live chat alternative is 100% scalable and customizable, whether you’re on a trajectory ad Astra or need to scale down seasonally.

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Why is LiveAgent the best live chat alternative?

Because the best live chat alternatives provide additional features at no extra cost!

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    I have to say, I have never experienced such a professional customer approach.

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    We find LiveAgent to be the best live chat solution by far.

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    We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

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    Lucky-Bike

    With LiveAgent we’re able to give our customers support wherever they are.

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You Will Be in Good Hands!

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FAQ

Why should you opt for LiveAgent as a live chat alternative?

With LiveAgent, you are in control of your live chat support. Our cloud-based solution provides you with a help desk that is easy to use and manage. The pricing is simple, and you pay only for what you use. You can add, change or delete agents and services.

What live chat features does LiveAgent offer?

LiveAgent offers plenty of live chat features, such as chat history, chat overview, online visitors, internal chat, chat distribution, and more.

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