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Discover the best live chat alternatives

Is your live chat not living up to your expectations? Are you ready for a live chat alternative?

Our thorough comparison will shed some light on the most popular live chat solutions, their features, and customer ratings!

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Overall rating
LiveAgent
4.7
LiveChat Inc.
4.6
Intercom
4.5
Zendesk
4.3
Olark
4.5
Ease of use
LiveAgent
4.6
LiveChat Inc.
4.7
Intercom
4.4
Zendesk
4.3
Olark
4.7
Customer support
LiveAgent
4.7
LiveChat Inc.
4.6
Intercom
4.3
Zendesk
4.2
Olark
4.6
Value for money
LiveAgent
4.7
LiveChat Inc.
4.5
Intercom
4.0
Zendesk
4.1
Olark
4.5
Price
LiveAgent
$15-$39/mo
LiveChat Inc.
$19-$59/mo
Intercom
$39-$49/mo
Zendesk
$49-$99/mo
Olark
$19
Canned responses
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Customizable branding
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Geo-targeting
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Offline form
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Proactive chat
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Screen Sharing
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Transfers/Routing
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Third-party Integration
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Message sneak peek
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Unlimited chat history
LiveAgent
LiveChat Inc.
Only in $39+/mo plans
Intercom
Zendesk
Olark
Unlimited visitor monitoring
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Chat tags
LiveAgent
LiveChat Inc.
Only in $39+/mo plans
Intercom
Zendesk
Olark
Features
LiveAgent
LiveChat Inc.
Intercom
Zendesk
Olark
Overall rating
4.7
4.6
4.5
4.3
4.5
Ease of use
4.6
4.7
4.4
4.3
4.7
Customer support
4.7
4.6
4.3
4.2
4.6
Value for money
4.7
4.5
4.0
4.1
4.5
Price
$15-$39/mo
$19-$59/mo
$39-$49/mo
$49-$99/mo
$19
Canned responses
Customizable branding
Geo-targeting
Offline form
Proactive chat
Screen Sharing
Transfers/Routing
Third-party Integration
Message sneak peek
Unlimited chat history
Only in $39+/mo plans
Unlimited visitor monitoring
Chat tags
Only in $39+/mo plans

Trusted by 30,000+ companies and 150M end users

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LiveAgent streamlines multiple customer service channels into one piece of software

Monitor behavior and engage when the time's right

Convert website visitors into paying customers with personalized chat invitations based on CRM insights and behavioral tracking.

Find out which page each customer is browsing, for how long, and who referred them to your website.

Amp up agent efficiency with canned messages

Save yourself up to 15 hours of work each week by answering  frequently asked questions with canned messages.

Create an unlimited number of responses and deploy them with a single click.

Canned messages Macros LiveAgent
live chat

Set up your live chat in seconds

Copy and paste a snippet of our code into your website to start tracking and chatting with your website visitors in real-time.

Customize with just a few clicks

Select chat buttons, chat windows, and pre-chat and offline forms from our gallery or create your own with custom CSS.

LiveAgent-customize-chat-window

Be in the know

Anticipate each customer’s needs by getting a sneak peek of what they’re typing into the chat box before they hit send.

Supercharge the positive experience with our built-in CRM that allows you to view all customer information, past purchases, and past queries.

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Effortless support that improves sales

Empower your customers with self-help tools that are directly integrated into your chat widget. Decrease ticket loads and increase sales with our live chat alternative starting today!

Put a stop to bad customer service

Keep an eye on your team’s performance.

Adjust agent shifts according to chat volumes and peak hours, monitor who’s chatting with who, see what they’re saying, and learn from agent ratings.

Reports-Liveagent-feature

Connect the dots

No more guessing or assuming.

Follow your customer’s ticket resolution journey from start to finish across different channels in a single ticket thread.

Provide round the clock support

LiveAgent offers an offline chat feature that allows website visitors to contact you even outside of business hours.

Learn more about our live chat alternative

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Real-time-chat

100% adaptive and scalable

Our live chat alternative is 100% scalable and customizable, whether you’re on a trajectory ad Astra or need to scale down seasonally.

Peter Komornik

LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO
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Why is LiveAgent the best live chat alternative?

Because the best live chat alternatives provide additional features at no extra cost!

Our customers say it best

Roman Bosch

Roman Bosch

Partly

It’s a pleasure to have a great portal that improves our customer service.

christine preusler

Christine Preusler

HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.

Karl Dieterich

Karl Dieterich

Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

Hendrik Henze

Hendrik Henze

HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.

Razvan Sava

Razvan Sava

Webmaster Deals

Since we are using LiveAgent our response time increased by 60%.

Taras Baca

Taras Baca

XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

user testimonials

Andrej Ftomin

TAZAR Group

I have to say, I have never experienced such a professional customer approach.

Matt Janaway

Matt Janaway

The Workplace Depot

We find LiveAgent to be the best live chat solution by far.

Viviane Carter

Viviane Carter

CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

Christian Lange

Christian Lange

Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.

Jens Malmqvist

Jens Malmqvist

Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

user testimonials

Catana Alexandru

Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

JanWienk

Jan Wienk

All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

Allan Bjerkan

Allan Bjerkan

Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

Sissy Böttcher

Sissy Böttcher

Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.

Peter Koning

Peter Koning

TypoAssassin

We love LiveAgent - it makes supporting our customers easy.

user testimonials

Aranzazu F

Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.

Rick Nuske

Rick Nuske

MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

Vojtech Kelecsenyi

Vojtech Kelecsenyi

123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

Rafael Kobalyan

Rafael Kobalyan

Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

Martin Drugaj

Martin Drugaj

Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.

Ivan Golubović

Ivan Golubović

AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.

user testimonials

Rustem Gimaev

Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

Randy Bryan

Randy Bryan

tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

Timothy G. Keys

Timothy G. Keys

Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

user testimonials

Mihaela Teodorescu

eFortuna

The support team always responded promptly with quick to implement solutions.

Hilda Andrejkovičová

Hilda Andrejkovičová

TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.

user testimonials

Alexandra Danišová

Nay

We see LiveAgent as a great tool for communicating with customers.

user testimonials

Samuel Smahel

m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

David Chandler

David Chandler

Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You will be in good hands!​

Do you know what Huawei, BMW, Yamaha, and O2 have in common? You guessed it! LiveAgent!

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