Is your live chat not living up to your expectations? Are you ready for a live chat alternative?
Our thorough live chat software comparison will shed some light on the most popular live chat solutions, their features, and customer ratings!
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Features | LiveAgent
Try the fastest live chat widget for free! No credit card required. | LiveChat Inc.
Compare LiveChat Inc. with LiveAgent. | Intercom
Compare Intercom with LiveAgent. | Zendesk
Compare Zendesk with LiveAgent. | Olark
Compare Olark with LiveAgent. |
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Rating
Overall software ratings from verified users on Capterra. | 4.7 LiveAgent received an overall rating of 4.7 out of 5 by verified users on Capterra. | 4.6 LiveChat Inc. received an overall rating of 4.6 out of 5 by verified users on Capterra. | 4.5 Intercom received an overall rating of 4.5 out of 5 by verified users on Capterra. | 4.3 Zendesk received an overall rating of 4.3 out of 5 by verified users on Capterra. | 4.5 Olark received an overall rating of 4.5 out of 5 by verified users on Capterra. |
Ease of use
Ease of use ratings from verified users on Capterra. | 4.6 LiveAgent is rated 4.6 out of 5 for ease of use by verified users on Capterra. | 4.7 LiveChat Inc. is rated 4.7 out of 5 for ease of use by verified users on Capterra. | 4.4 Intercom is rated 4.4 out of 5 for ease of use by verified users on Capterra. | 4.3 Zendesk is rated 4.3 out of 5 for ease of use by verified users on Capterra. | 4.7 Olark is rated 4.7 out of 5 for ease of use by verified users on Capterra. |
Customer support
Customer support ratings from verified users on Capterra. | 4.7 LiveAgent is rated 4.7 out of 5 for customer support by verified users on Capterra. | 4.6 LiveChat Inc. is rated 4.6 out of 5 for customer support by verified users on Capterra. | 4.3 Intercom is rated 4.3 out of 5 for customer support by verified users on Capterra. | 4.2 Zendesk is rated 4.2 out of 5 for customer support by verified users on Capterra. | 4.6 Olark is rated 4.6 out of 5 for customer support by verified users on Capterra. |
Value for money
Price to value ratings from verified users on Capterra. | 4.7 LiveAgent is rated 4.7 out of 5 for product value vs price by verified users on Capterra. | 4.5 LiveChat Inc. is rated 4.5 out of 5 for product value vs price by verified users on Capterra. | 4.0 Intercom is rated 4.0 out of 5 for product value vs price by verified users on Capterra. | 4.1 Zendesk is rated 4.1 out of 5 for product value vs price by verified users on Capterra. | 4.5 Olark is rated 4.5 out of 5 for product value vs price by verified users on Capterra. |
Price
Software price in USD per agent per month. |
$9-$49/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month. |
$19-$59/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month. |
$39-$49/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month. |
$49-$99/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month. |
$19/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month. |
Canned responses
Create pre-defined answers to frequently asked questions that can be deployed with a single click. | LiveAgent offers canned responses. | LiveChat Inc. offers canned responses. | Intercom offers canned responses. | Zendesk offers canned responses. | Olark offers canned responses. |
Customizable branding
Option to use a white label (branding free) | LiveAgent offers customizable branding. | LiveChat Inc. offers customizable branding. | Intercom offers customizable branding. | Zendesk offers customizable branding. | Olark offers customizable branding. |
Geo-targeting
Send your website visitors personalized chat invitations or display custom multilingual chat buttons based on their geographic location. | LiveAgent offers geo-targeting. | LiveChat Inc. offers geo-targeting. | Intercom offers geo-targeting. | Zendesk offers geo-targeting. | Olark offers geo-targeting. |
Offline form
Enable website visitors to contact you outside of business hours through offline chat forms that are instantly converted into tickets and can be answered during business hours. | LiveAgent offers offline forms. | LiveChat Inc. offers offline forms. | Intercom does not offer offline forms. | Zendesk offers offline forms. | Olark offers offline forms. |
Proactive chat
Automatically invite your website visitors to chat based on pre-defined rules. | LiveAgent offers proactive chat invitations. | LiveChat Inc. offers proactive chat invitations. | Intercom offers proactive chat invitations. | Zendesk offers proactive chat invitations. | Olark offers proactive chat invitations. |
Screen Sharing
Screen sharing between customers and agents for faster problem resolution. | LiveAgent offers screen sharing. | LiveChat Inc. offers screen sharing. | Intercom does not offer screen sharing. | Zendesk does not offer screen sharing. | Olark does not offer screen sharing. |
Transfers/Routing
Automatically route, or manually transfer chats to agents that are best equipped to answer customer questions. | LiveAgent offers chat transfers/chat routing. | LiveChat Inc. offers chat transfers/chat routing. | Intercom offers chat transfers/chat routing. | Zendesk offers chat transfers/chat routing. | Olark offers chat transfers/chat routing. |
Third-party Integration
Integrations with popular software, tools, and networks, such as social media, CRMs, or payment processors. | LiveAgent offers third-party integrations. | LiveChat Inc. offers third-party integrations. | Intercom offers third-party integrations. | Zendesk offers third-party integrations. | Olark offers third-party integrations. |
Message sneak peek
A real-time view of what the customer is typing into the chat box. | LiveAgent offers message sneak peeks. | LiveChat Inc. offers message sneak peeks. | Intercom does not offer message sneak peeks. | Zendesk does not offer message sneak peeks. | Olark does not offer message sneak peeks. |
Unlimited chat history
There's no limit to the number of chat transcripts that are saved and can be retrieved at any time. | LiveAgent offers unlimited chat history. |
Only in $39+/month plans
In LiveChat Inc. unlimited chat history is not available in the $19 per agent per month plan. | Intercom offers unlimited chat history. | Zendesk offers unlimited chat history. | Olark offers unlimited chat history. |
Unlimited visitor monitoring
There’s no limit to the number of website visitors that you can monitor. | LiveAgent offers unlimited visitor monitoring. | LiveChat Inc. offers unlimited visitor monitoring. | Intercom offers unlimited visitor monitoring. | Zendesk offers unlimited visitor monitoring. | Olark offers unlimited visitor monitoring. |
Chat tags
Add tags to any conversation to view its contents at a glance or to make it easier to find. | LiveAgent offers chat tagging/chat tags. |
Only in $39+/month plans
In LiveChat Inc. chat tags are not available in the $19 per agent per month plan. | Intercom offers chat tagging/chat tags. | Zendesk offers chat tagging/chat tags. | Olark offers chat tagging/chat tags. |
Convert website visitors into paying customers with personalized chat invitations based on CRM insights and behavioral tracking.
Find out which page each customer is browsing, for how long, and who referred them to your website.
Save yourself up to 15 hours of work each week by answering frequently asked questions with canned messages.
Create an unlimited number of responses and deploy them with a single click.
Copy and paste a snippet of our code into your website to start tracking and chatting with your website visitors in real-time.
Select chat buttons, chat windows, and pre-chat and offline forms from our gallery or create your own with custom CSS.
Anticipate each customer’s needs by getting a sneak peek of what they’re typing into the chat box before they hit send.
Supercharge the positive experience with our built-in CRM that allows you to view all customer information, past purchases, and past queries.
Empower your customers with self-help tools that are directly integrated into your chat widget. Decrease ticket loads and increase sales with our live chat alternative starting today!
Keep an eye on your team’s performance.
Adjust agent shifts according to chat volumes and peak hours, monitor who’s chatting with who, see what they’re saying, and learn from agent ratings.
No more guessing or assuming.
Follow your customer’s ticket resolution journey from start to finish across different channels in a single ticket thread.
LiveAgent offers an offline chat feature that allows website visitors to contact you even outside of business hours.
Our live chat alternative is 100% scalable and customizable, whether you’re on a trajectory ad Astra or need to scale down seasonally.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
Because the best live chat alternatives provide additional features at no extra cost!
Compare LiveAgent live chat with competitor chat widgets and find out which one provides better price and value ratio for your help desk.
Roman Bosch
Partly
It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler
HostingAdvice
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich
Covomo
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze
HEWO Internetmarketing
We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava
Webmaster Deals
Since we are using LiveAgent our response time improved by 60%.
Taras Baca
XperienceHR
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin
TAZAR Group
I have to say, I have never experienced such a professional customer approach.
Matt Janaway
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
Viviane Carter
CSI Products
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange
Lucky-Bike
With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist
Projure
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru
Websignal
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan
Norske Automaten
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher
Study Portals
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning
TypoAssassin
We love LiveAgent - it makes supporting our customers easy.
Aranzazu F
Factorchic
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske
MyFutureBusiness
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi
123-Nakup
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan
Betconstruct
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj
Atomer
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović
AVMarket
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan
tekRESCUE
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
Marietta Corporation
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu
eFortuna
The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová
TrustPay
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová
Nay
We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel
m:zone
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler
Volterman
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
LiveAgent offers a range of features including WhatsApp integration, knowledge base, customer forum, automation and rules, API functions, IVR features, video calls, unlimited history, unlimited websites, unlimited chat buttons, unlimited tickets/mails, unlimited call recording, and unlimited 24/7 support. Crisp also offers some of these features but lacks WhatsApp integration, customer forum, IVR features, and an Instagram integration.
Fed up with your social media support software?
LiveAgent is praised by its users for improving customer service, increasing customer satisfaction and sales, and providing efficient support through various channels.
Call center alternative for sales and support
LiveAgent is a powerful customer service software used by big brands like Huawei, BMW, Yamaha, and O2. It offers efficient communication and response times. Try it now for free.
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Looking for a CallPage alternative?
LiveAgent offers customer service software with advanced chat tools and integration options. It emphasizes the benefits of live chat communication, provides tips for engaging customers, and analyzes competitors. LiveAgent also offers a demo, pricing information, and various features and integrations. It also discusses optimizing a WordPress site for SEO and LiveAgent's Contact groups feature.
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