Discover the best live chat alternative
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
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Looking for live chat alternatives?
Is your live chat not living up to your expectations? Are you ready for a live chat alternative?
Our thorough live chat software comparison will shed some light on the most popular live chat solutions, their features, and customer ratings!
| Features | LiveAgent
Try the fastest live chat widget for free! No credit card required.
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LiveChat Inc.
Compare LiveChat Inc. with LiveAgent.
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Intercom
Compare Intercom with LiveAgent.
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Zendesk
Compare Zendesk with LiveAgent.
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Olark
Compare Olark with LiveAgent.
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| Rating
Overall software ratings from verified users on Capterra.
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4.7
LiveAgent received an overall rating of 4.7 out of 5 by verified users on Capterra.
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4.6
LiveChat Inc. received an overall rating of 4.6 out of 5 by verified users on Capterra.
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4.5
Intercom received an overall rating of 4.5 out of 5 by verified users on Capterra.
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4.3
Zendesk received an overall rating of 4.3 out of 5 by verified users on Capterra.
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4.5
Olark received an overall rating of 4.5 out of 5 by verified users on Capterra.
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| Ease of use
Ease of use ratings from verified users on Capterra.
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4.6
LiveAgent is rated 4.6 out of 5 for ease of use by verified users on Capterra.
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4.7
LiveChat Inc. is rated 4.7 out of 5 for ease of use by verified users on Capterra.
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4.4
Intercom is rated 4.4 out of 5 for ease of use by verified users on Capterra.
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4.3
Zendesk is rated 4.3 out of 5 for ease of use by verified users on Capterra.
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4.7
Olark is rated 4.7 out of 5 for ease of use by verified users on Capterra.
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| Customer support
Customer support ratings from verified users on Capterra.
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4.7
LiveAgent is rated 4.7 out of 5 for customer support by verified users on Capterra.
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4.6
LiveChat Inc. is rated 4.6 out of 5 for customer support by verified users on Capterra.
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4.3
Intercom is rated 4.3 out of 5 for customer support by verified users on Capterra.
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4.2
Zendesk is rated 4.2 out of 5 for customer support by verified users on Capterra.
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4.6
Olark is rated 4.6 out of 5 for customer support by verified users on Capterra.
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| Value for money
Price to value ratings from verified users on Capterra.
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4.7
LiveAgent is rated 4.7 out of 5 for product value vs price by verified users on Capterra.
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4.5
LiveChat Inc. is rated 4.5 out of 5 for product value vs price by verified users on Capterra.
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4.0
Intercom is rated 4.0 out of 5 for product value vs price by verified users on Capterra.
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4.1
Zendesk is rated 4.1 out of 5 for product value vs price by verified users on Capterra.
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4.5
Olark is rated 4.5 out of 5 for product value vs price by verified users on Capterra.
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| Price
Software price in USD per agent per month.
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$9-$49/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
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$19-$59/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
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$39-$49/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
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$49-$99/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
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$19/month/agent
The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
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| Canned responses
Create pre-defined answers to frequently asked questions that can be deployed with a single click.
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LiveAgent offers canned responses.
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LiveChat Inc. offers canned responses.
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Intercom offers canned responses.
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Zendesk offers canned responses.
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Olark offers canned responses.
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| Customizable branding
Option to use a white label (branding free)
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LiveAgent offers customizable branding.
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LiveChat Inc. offers customizable branding.
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Intercom offers customizable branding.
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Zendesk offers customizable branding.
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Olark offers customizable branding.
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| Geo-targeting
Send your website visitors personalized chat invitations or display custom multilingual chat buttons based on their geographic location.
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LiveAgent offers geo-targeting.
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LiveChat Inc. offers geo-targeting.
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Intercom offers geo-targeting.
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Zendesk offers geo-targeting.
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Olark offers geo-targeting.
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| Offline form
Enable website visitors to contact you outside of business hours through offline chat forms that are instantly converted into tickets and can be answered during business hours.
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LiveAgent offers offline forms.
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LiveChat Inc. offers offline forms.
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Intercom does not offer offline forms.
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Zendesk offers offline forms.
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Olark offers offline forms.
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| Proactive chat
Automatically invite your website visitors to chat based on pre-defined rules.
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LiveAgent offers proactive chat invitations.
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LiveChat Inc. offers proactive chat invitations.
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Intercom offers proactive chat invitations.
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Zendesk offers proactive chat invitations.
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Olark offers proactive chat invitations.
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| Screen Sharing
Screen sharing between customers and agents for faster problem resolution.
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LiveAgent offers screen sharing.
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LiveChat Inc. offers screen sharing.
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Intercom does not offer screen sharing.
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Zendesk does not offer screen sharing.
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Olark does not offer screen sharing.
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| Transfers/Routing
Automatically route, or manually transfer chats to agents that are best equipped to answer customer questions.
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LiveAgent offers chat transfers/chat routing.
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LiveChat Inc. offers chat transfers/chat routing.
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Intercom offers chat transfers/chat routing.
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Zendesk offers chat transfers/chat routing.
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Olark offers chat transfers/chat routing.
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| Third-party Integration
Integrations with popular software, tools, and networks, such as social media, CRMs, or payment processors.
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LiveAgent offers third-party integrations.
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LiveChat Inc. offers third-party integrations.
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Intercom offers third-party integrations.
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Zendesk offers third-party integrations.
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Olark offers third-party integrations.
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| Message sneak peek
A real-time view of what the customer is typing into the chat box.
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LiveAgent offers message sneak peeks.
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LiveChat Inc. offers message sneak peeks.
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Intercom does not offer message sneak peeks.
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Zendesk does not offer message sneak peeks.
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Olark does not offer message sneak peeks.
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| Unlimited chat history
There's no limit to the number of chat transcripts that are saved and can be retrieved at any time.
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LiveAgent offers unlimited chat history.
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Only in $39+/month plans
In LiveChat Inc. unlimited chat history is not available in the $19 per agent per month plan.
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Intercom offers unlimited chat history.
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Zendesk offers unlimited chat history.
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Olark offers unlimited chat history.
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| Unlimited visitor monitoring
There’s no limit to the number of website visitors that you can monitor.
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LiveAgent offers unlimited visitor monitoring.
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LiveChat Inc. offers unlimited visitor monitoring.
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Intercom offers unlimited visitor monitoring.
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Zendesk offers unlimited visitor monitoring.
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Olark offers unlimited visitor monitoring.
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| Chat tags
Add tags to any conversation to view its contents at a glance or to make it easier to find.
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LiveAgent offers chat tagging/chat tags.
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Only in $39+/month plans
In LiveChat Inc. chat tags are not available in the $19 per agent per month plan.
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Intercom offers chat tagging/chat tags.
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Zendesk offers chat tagging/chat tags.
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Olark offers chat tagging/chat tags.
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Compare LiveAgent
with other platforms
Trusted by 30,000+ companies and 150M end users
Monitor behavior and engage when the time's right
Convert website visitors into paying customers with personalized chat invitations based on CRM insights and behavioral tracking.
Find out which page each customer is browsing, for how long, and who referred them to your website.
Amp up agent efficiency with canned messages
Save yourself up to 15 hours of work each week by answering frequently asked questions with canned messages.
Create an unlimited number of responses and deploy them with a single click.
Set up your live chat in seconds
Copy and paste a snippet of our code into your website to start tracking and chatting with your website visitors in real-time.
Customize with just a few clicks
Select chat buttons, chat windows, and pre-chat and offline forms from our gallery or create your own with custom CSS.
Be in the know
Anticipate each customer’s needs by getting a sneak peek of what they’re typing into the chat box before they hit send.
Supercharge the positive experience with our built-in CRM that allows you to view all customer information, past purchases, and past queries.
Effortless support that improves sales
Empower your customers with self-help tools that are directly integrated into your chat widget. Decrease ticket loads and increase sales with our live chat alternative starting today!
Put a stop to bad customer service
Keep an eye on your team’s performance.
Adjust agent shifts according to chat volumes and peak hours, monitor who’s chatting with who, see what they’re saying, and learn from agent ratings.
Connect the dots
No more guessing or assuming.
Follow your customer’s ticket resolution journey from start to finish across different channels in a single ticket thread.
Provide round the clock support
LiveAgent offers an offline chat feature that allows website visitors to contact you even outside of business hours.
100% adaptive and scalable
Our live chat alternative is 100% scalable and customizable, whether you’re on a trajectory ad Astra or need to scale down seasonally.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Why is LiveAgent the best live chat alternative?
Because the best live chat alternatives provide additional features at no extra cost!
Save more with LiveAgent
Compare LiveAgent live chat with competitor chat widgets and find out which one provides better price and value ratio for your help desk.
Our customers say it best
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
Why should you opt for LiveAgent as a live chat alternative?
With LiveAgent, you are in control of your live chat support. Our cloud-based solution provides you with a help desk that is easy to use and manage. The pricing is simple, and you pay only for what you use. You can add, change or delete agents and services.
What live chat features does LiveAgent offer?
LiveAgent offers plenty of live chat features, such as chat history, chat overview, online visitors, internal chat, chat distribution, and more.
40+ Live chat statistics you must know in 2023 and beyond
Businesses can provide a more professional and personalized chat service experience for customers by following these 7 key tips for proper chat etiquette. These tips include using warm canned responses, maintaining proper grammar, keeping conversations simple and positive, engaging in active listening, avoiding assumptions, and empathizing and apologizing using emotional intelligence. Live chat services are becoming more popular among small businesses and training agents on proper etiquette is important. The LiveAgent platform is one such service that offers a range of features and integrations for customer support. The website uses cookies and has a privacy and cookies policy.
Feature-rich free help desk software.
LiveAgent offers feature-rich help desk software with ticketing, knowledge base, call center, and live chat capabilities. They provide a free plan with unlimited agents, emails, live chats, calls, and contact forms, as well as a universal inbox for organizing communication from multiple support channels. There are no setup fees, and customer service is available 24/7. Additionally, LiveAgent's IT help desk software offers an account that is free forever, and users can create a subdomain to fit their company or team name.
Live chat for e-commerce and services
Live chat is a valuable tool for e-commerce businesses to improve customer communication and increase satisfaction. Compared to phone and email, it is a low-cost and efficient platform for support, with customizable features such as pre-chat forms, canned responses, and real-time typing view. It is a vital component for online stores to prevent cart abandonment and cross/up-selling, as well as CRM data collection and retention tactics. Skilled and knowledgeable chat agents are crucial for creating an ideal online customer experience. Integration of the live chat button is straightforward, and LiveAgent offers various security features to ensure data protection and privacy.
Live chat for enterprise businesses
Live chat software has become an important asset for modern-day businesses that want to improve customer satisfaction. It allows real-time interaction and provides a personalized experience since it is operated by a human representative. Live chat reduces waiting times, decreases incoming message volumes, and increases engagement. Enterprise businesses can benefit from features such as universal inbox, proactive chat invitation, video chat, contact form, tags, and post-chat survey. Agents should possess certain qualities and adhere to chat etiquette guidelines to provide excellent customer service. Integrating live chat to a website is simple and quick, as it only requires copying and pasting a short HTML code.
Videos - Liveagent Live Chat Demo
This video introduces LiveAgent's live chat button and its features, including pre-chat forms, real-time notifications, canned messages, and order checking. It also highlights the review system and agent rewards available. The article mentions LiveChat's features, and provides useful information about live chat agents and customer service software. Overall, businesses of all sizes can benefit from these solutions to improve their customer service. LiveAgent offers a free trial for handling customer inquiries from one interface.
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