Customer support software, also known as a service desk software or help desk software, is a program that provides a help with customer support to companies. It consist of many parts and one of them is called as a ticketing system. Customers can call agents for help, send them an email or chat with them through live chat and everything will be saved on tickets. It saves time and raise the organization of customer service staff.
There are many ways and principles how to deliver a quality customer service. It can be about understanding customer needs, exceeding them or about using a quality help desk software, such as LiveAgent.
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