Valuable in every single industry

Discover how LiveAgent improves your retail business.

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  • ✓ Customer service 24/7    
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Boost advocacy

Create a positive CX that will make your customers talk.


Cut down response times

Improve first response rates with automated ticket routing.


Decrease ticket volume

Reduce the influx of support tickets with a knowledge base.

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Helpdesk software for Retail industry

Sell more and increase the satisfaction – all with LiveAgent. Provide your customers an excellent customer service. Let them contact you from social media, your websites, through email, live chat…

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Provide 24/7/365 support by creating self-service hubs filled with relevant information and answers to FAQs.

Reduce shopping cart abandonment by offering real-time assistance directly on your website.

Reach out and convert website visitors that are browsing high-intent pages using proactive chat invitations in a matter of seconds.

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Assist in real-time
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Improve the shopping experience

Bring the seamless experience to your customers with brick-and-click concept. Running an e-shop with regular brick store can become a great source of questions of your shoppers. Be closer to them and become a customer centric company, all with LiveAgent for retail industry.

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Provide helping hand

Customers love to ask questions – either it’s directly at your store or online on different portals. Create the ultimate source of knowledge with LiveAgent for retail industry and its customer portal, knowledge base or FAQ. If you prefer live chat and provide guidance personally, we have got you covered!

Increase the cash flow

Helping your customers to fulfill their needs with an exceptional customer service will bring you a lot of benefits to your business. Did some of your customers not have a very good experience? Solve it immediately and approach them with LiveAgent for retail industry.

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Save more with LiveAgent

Analyze and compare LiveAgent with different customer support solutions and choose one with the most relevant features for your industry and the best price.

Over 21,000 businesses can't be wrong

See our success stories and testimonials and find out how can LiveAgent boost your customer support and increase the happiness of your customers.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

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Why should a retail store have help desk software?

Having help desk software can help your retail store by ensuring that your customer support is available and that all the information about your product is organized in a knowledge base.

Why should your retail store choose LiveAgent as help desk software?

Help desk software is a system that helps a company to provide stellar customer support. It is used to receive, manage and answer customer questions and requests. For example, LiveAgent allows online stores to respond to user questions efficiently. It also offers various reports that will enable your supervisors to assess situations and act on them quickly.

How can your retail store benefit from LiveAgent?

LiveAgent is integrated with several eCommerce platforms, CRMs, payment gateways, and other business systems so that you can handle customer service issues in real-time while the customer is on your website and provide a seamless experience.

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