Create a positive CX that will make your customers talk.
Improve first response rates with automated ticket routing.
Reduce the influx of support tickets with a knowledge base.
Provide 24/7/365 support by creating self-service hubs filled with relevant information and answers to FAQs.
Reduce shopping cart abandonment by offering real-time assistance directly on your website.
Bring the seamless experience to your customers with brick-and-click concept. Running an e-shop with regular brick store can become a great source of questions of your shoppers. Be closer to them and become a customer centric company, all with LiveAgent for retail industry.
Customers love to ask questions – either it’s directly at your store or online on different portals. Create the ultimate source of knowledge with LiveAgent for retail industry and its customer portal, knowledge base or FAQ. If you prefer live chat and provide guidance personally, we have got you covered!
Helping your customers to fulfill their needs with an exceptional customer service will bring you a lot of benefits to your business. Did some of your customers not have a very good experience? Solve it immediately and approach them with LiveAgent for retail industry.
Having help desk software can help your retail store by ensuring that your customer support is available and that all the information about your product is organized in a knowledge base.
Help desk software is a system that helps a company to provide stellar customer support. It is used to receive, manage and answer customer questions and requests. For example, LiveAgent allows online stores to respond to user questions efficiently. It also offers various reports that will enable your supervisors to assess situations and act on them quickly.
LiveAgent is integrated with several eCommerce platforms, CRMs, payment gateways, and other business systems so that you can handle customer service issues in real-time while the customer is on your website and provide a seamless experience.
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