The thing that makes you better than other companies and competitors is called competitive advantage. Every company has its own competitive advantage. It can be a lower price, quality product, service or something else. Companies have to know which customers buy products or services from them and know how they can make them satisfied. Customer support service can be a great competitive advantage for every company. Give your customers what they demand every time and resolve their issues and queries.
Competitive advantage is the factors that influence the production of goods or services better and cheaper than the competition. As a result, the company can generate more sales and profits compared to the competition.
Building a competitive advantage is possible thanks to various factors. These include: costs and their structure, building brand awareness and recognition, distribution network of products and services, quality of the offer, as well as customer service.
A business needs a competitive advantage to be profitable. Thanks to the greater advantage, the company has a chance for greater recognition and more favorable terms of sale of its products and services. Ultimately, this should translate into profit and more sales.
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