Need a Collab Alternative?

Discover why LiveAgent is the best Collab alternative on the market

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Help desk software comparison
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Ready to switch to an amazing Collab software alternative?

If you want to take your contact center to the next level, LiveAgent helpdesk software is the right solution for you! We offer more than 175 basic and advanced features so you can be sure your contact center is staying at the top of its game.

You can switch to LiveAgent within minutes and you can take your old tickets with you. We offer quick and easy ticket migration that allows you to migrate your old helpdesk data straight to your LiveAgent account.

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3 reasons why companies switch to LiveAgent

Find out how LiveAgent stands out from other alternatives

Diverse Contact Center

No matter the way your customers contact you, with LiveAgent you can be sure that they can reach you 24/7.

Improved Customer Satisfaction

Make your customer support a top priority and increase your conversion rates with LiveAgent’s contact center solution.

Easy to manage

With LiveAgent helpdesk software, you can be sure that you have an easily manageable, scalable, and flexible contact center solution for your business.

Collab vs LiveAgent at a glance

FeatureLiveAgentCollab
Ticketing✅Yes❌No
Live Chat✅Yes✅Yes
Call Center✅Yes✅Yes
Self-Service✅Yes❌No
Facebook✅Yes✅Yes
Twitter✅Yes✅Yes
Instagram✅Yes❌No
Viber✅Yes❌No
WhatsApp✅Yes❌No
Knowledge Base✅Yes❌No
Customer Forum✅Yes❌No
Automation and Rules✅Yes❌No
API✅Yes✅Yes
Interactive Voice Response (IVR) ✅Yes✅Yes
Video Calls✅Yes✅Yes
Unlimited History✅Yes✅Yes
Unlimited Websites✅Yes✅Yes
Unlimited Chat Buttons✅Yes✅Yes
Unlimited Tickets/Mails✅Yes✅Yes
Unlimited Call Recording✅Yes❌No
Unlimited 24/7 Support✅Yes✅Yes
Ticketing feature in Help desk software - LiveAgent

Powerful Collab Alternative

When it comes to your contact center, don’t be afraid to think big with LiveAgent’s 175+ features and dozens of integrations.

Don’t limit yourself only to traditional customer support options. Enhance your customers’ experience and create a loyal customer base with social media, live chat, and email support.

With this all-in-one multi-channel helpdesk software, you can rest assured that you don’t miss any customer communication.

Simple, yet reliable call center

Whether you receive more inbound or outbound calls, LiveAgent’s web-based call center is powerful, yet easy to manage. Choose from the list of supported VoIP service providers and get ready to bring your customer satisfaction up while keeping your operational costs low.

Unlimited call recording

Whether you need call recording software for agent training, quality assurance, or business transparency, look no further! With LiveAgent, you can save a recording as a digital file with crystal-clear audio at an unlimited storage capacity.

IVR and automatic callback

To minimize waiting times, you can create a custom IVR menu that allows your customers to reach you more easily. Your IVR menu can even include an automatic callback option for the customers’ convenience.

Smart call routing

In LiveAgent you can configure your call routing options. Incoming phone calls can be assigned randomly to the available agents, you can take advantage of skill-based routing, or create your own predetermined criteria.

Software for excellent customer support

LiveAgent is a one-stop shop when it comes to providing outstanding customer service. We allow you to keep in contact with your clients whether you are in healthcare, manufacturing, Saas, or e-commerce. We offer 24/7 customer support so you can receive assistance whenever you need it.
Fast, smart and convenient support

Ticketing software for increased customer satisfaction

We offer amazing ticketing software that converts all your customer interactions into tickets and sends them straight to the universal inbox. Every piece of customer communication is available to you via a convenient dashboard which is a great management tool that helps you stay organized.

Priority assignment

Boost your engagement with social media support

Whether it is on Facebook, Twitter, or Instagram, your followers will be always able to reach you. No need to log in to each account separately, each message, mention, or tweet will come into your inbox in the form of a ticket.

Problematic sharing of information

The fastest live chat widget

With the fastest live chat widget on the market, you can provide easy and simple communication to both your agents and customers. You can add LiveAgent’s live chat button to your website and start answering your clients’ pressing questions.

Solution lies in shared inbox

Knowledge base and customer portal

We offer an adaptable customer portal that includes an extensive knowledge base. Customers who value independence and like to resolve issues on their own will enjoy features like forums, FAQs, and self-service options. Furthermore, this way you can provide the best customer support even when your agents are offline.

Reports in Help desk software - LiveAgent

Reporting features

Make the best use of your resources and run an efficient contact center. With LiveAgent you will be able to make sure that the center operations are organized and running smoothly and that your agents are staying productive.

Boost your productivity

LiveAgent’s analytics overview lets you track contact center operations on a daily basis. You can track agent productivity, incoming and outgoing calls, emails, and many more. Understand the ins and outs of your contact center with customer service reporting to reinforce the most-used channels, identify outliers amongst your agents, and boost your performance.

Track, analyze, and improve

Keeping track of your KPIs, SLAs, and other contact center metrics allows you to better understand where you can improve. Use advanced analytics and reporting features to get the best value for your money.

Automation

Smart business owners know that modern contact centers need little aid from today’s technology. However, not everybody knows how to harness its power.

With LiveAgent, automation lifts the burden of everyday menial tasks off your agents’ shoulders. You can create canned messages as responses to repeating questions on multiple platforms like social media channels, email, live chat, Viber, etc.

Furthermore, there are countless automation rules you can set up to improve your response times and minimize human errors while reducing support costs.

Call distribution settings in Contact center software - LiveAgent

LiveAgent vs Collab comparison

Head over to Capterra to compare LiveAgent and Collab’s customer service platform ratings based on customer reviews

LiveAgent vs Collab comparison on Capterra
Correct as of 05/16/2022

Customer happiness is our priority

Feel free to check out what other customers are saying about LiveAgent. LiveAgent has collected more than 2800 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2, Software Advice.

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