LiveAgent named a Summer 2026 Leader by SourceForge
LiveAgent has been recognized as a Summer 2026 Leader by SourceForge, placing it among the top 5% of highly reviewed...
3 min read
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Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
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The best AI chatbots for your business in 2026
Compare the top AI chatbots for 2026—ChatGPT, LiveAgent, Gemini & more—by features and pricing to find the best AI...
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LiveAgent vs Zendesk Pricing for Small Business: What AI Actually Costs in 2026
Compare LiveAgent and Zendesk pricing for a 5-agent small business team in 2026, including AI Agents, seat fees, and...
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LiveAgent vs Intercom's Fin AI: The Honest AI Chatbot Comparison for 2026
Compare LiveAgent's AI Answer Assistant and AI chatbot, powered by FlowHunt, against Intercom's Fin AI Agent on pricing,...
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LiveAgent monthly product update: August edition
Explore LiveAgent's August 2026 updates, featuring the launch of AI agents, the new API v4, an unlimited Answer...
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What is multimodal customer support and why customers are craving it so much?
Multimodal support lets customers mix text, images, voice and video in one thread. Learn what it means, why customers...
7 min read
LiveAgent monthly product update: July edition
Explore LiveAgent's July 2026 updates, featuring the new LivePhone mobile app, Let's Encrypt SSL certificate support, AI...
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What is memory-rich AI, and why customer service teams can't ignore it anymore
Learn what memory-rich AI is, why customers expect it in 2026, and how support teams can use it to build personalization...
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Chatbot safety: what the risks actually are and how to avoid them
Chatbots are safe when built right. Learn what the real risks are — data exposure, PII leaks, GDPR violations — and how...
14 min read
LiveAgent monthly product update: June 2026
Explore LiveAgent's June 2026 updates, featuring smarter time zone handling, AI chatbot enhancements, unified in-panel...
4 min read
The AI support paradox: why the best AI is the one that knows its limits?
Discover why the smartest businesses in 2026 are combining AI speed with human empathy. Learn how Hybrid Intelligence...
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LiveAgent monthly product update: May edition
Explore LiveAgent's May 2026 updates, featuring AI Agents, AI Work features, LiveAgent MCP Integration, and more.
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LiveAgent | Quick Help Desk Software Overview
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Latest Articles
How to choose an AI chatbot for your business
A step-by-step buyer's checklist for choosing an AI chatbot in 2026: use case, channels, budget, integrations, a week-1...
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AI Customer Support Bot Setup: Step-by-Step LiveAgent Guide
Setting up an ai customer support bot in LiveAgent takes six steps across two systems. Here's the order, what each step...
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Best AI Customer Support Tools by Industry
The best ai customer support tools differ by industry. Here's what actually works for e-commerce, SaaS, and healthcare...
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AI Customer Support Chatbot Not Performing? 6 Fixes
An ai customer support chatbot missing the mark usually has one of six fixable causes. Here's how to diagnose and fix...
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AI Spam Filter: Stop Bot Spam & OOO Clutter
An ai spam filter that also catches out-of-office auto-replies keeps clutter out of your metrics. Here's how to...
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5 AI Chatbot Problems That Are Costing You Customers
AI chatbot problems can quietly cost you customers. Five warning signs your bot is hurting conversions in customer...
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Omnichannel Support: 5 Real Signs Your Channels Aren't Actually Connected
Running email, chat, and social isn't omnichannel support. Here are 5 concrete signs your channels are still...
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Call Transcription: New in LiveAgent's September 2026 Update
LiveAgent's new call transcription turns recorded calls into text automatically, plus two new AI providers and AI agents...
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How to Reduce Average Handle Time: 7 Proven Ways
Learn how to reduce average handle time with seven simple changes that take work off your agents instead of rushing...
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How to Build a Ticket Triage Priority Matrix (Impact × Urgency)
Learn how to build an impact x urgency ticket triage priority matrix, tie it to SLA targets, track the right metrics,...
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BoldDesk vs InvGate vs Halo vs LiveAgent: AI Ticket Triage Compared for 2026
BoldDesk, InvGate, HaloITSM, and LiveAgent compared on AI ticket classification, routing rules, ease of setup, and...
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Jira vs Zendesk vs ServiceNow vs LiveAgent: Which Ticket Triage Tool Wins in 2026?
Jira Service Management, Zendesk, ServiceNow, BoldDesk, InvGate, HaloITSM, and LiveAgent compared on AI triage, routing,...
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Ticket Triage: A Complete Guide to Categorization, Prioritization & Routing
Learn how ticket triage works: the step-by-step process, the impact-urgency priority matrix, routing rules, automation...
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Top 10 Best Help Scout Alternatives for 2026
Discover the top 10 Help Scout alternatives for 2026 offering superior features, integrations, and cost-effective...
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Spain bans chatbot-only support, sets a 3-minute reply rule
Spain's Law 10/2025 bans chatbot-only customer support and requires 95% of calls answered within three minutes by 28...
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Best Softphone VoIP in 2026: The Complete Comparison Guide
A 2026 comparison of the best softphone VoIP apps and platforms, covering pricing, call quality, features, and...
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