Common Customer Support Mistakes and How to Avoid Them
Discover the most common customer support mistakes businesses make and learn proven strategies to avoid them. Improve...
8 min read
Customer Support
Best practices, workflows, and ready-to-use templates to help support teams deliver faster, helpful responses across every channel.
How LiveAgent Resolved 75% of Chat Interactions via the AI Chatbot
Discover how LiveAgent's AI chatbot resolved 75% of chats, slashed agent workload, and boosted support efficiency. Try...
6 min read
How to Provide the Best Customer Service in Logistics
Discover how to provide exceptional customer service in logistics. Learn key strategies for clear communication,...
13 min read
Omnichannel Support: 5 Real Signs Your Channels Aren't Actually Connected
Running email, chat, and social isn't omnichannel support. Here are 5 concrete signs your channels are still...
6 min read
How to Reduce Average Handle Time: 7 Proven Ways
Learn how to reduce average handle time with seven simple changes that take work off your agents instead of rushing...
10 min read
Ticket Triage: A Complete Guide to Categorization, Prioritization & Routing
Learn how ticket triage works: the step-by-step process, the impact-urgency priority matrix, routing rules, automation...
17 min read
AI ticket classification: How to filter spam, cold pitches & irrelevant tickets
See how AI ticket classification filters spam, phishing, and irrelevant tickets automatically, so agents only see the...
11 min read
How to prevent phishing emails from reaching support agents
Stop phishing before it reaches your queue with SPF, DKIM, DMARC, a secure email gateway, and an AI Spam & Irrelevance...
11 min read
How to use AI to create internal notes from support tickets
See how AI turns long support ticket conversations into structured internal notes automatically, so agents get instant...
12 min read
What is ticket validation, and why does it stop your team wasting time on invalid requests?
Ticket validation checks incoming support requests for missing info, duplicates, and scope before an agent ever opens...
4 min read
AI virtual assistant in LiveAgent: complete setup tutorial
Step-by-step guide to enabling and configuring AI features in LiveAgent — AI Chatbot, Answer Assistant, escalation...
13 min read
Why your AI virtual assistant isn't reducing tickets (and how to fix it)
AI virtual assistant deployed but tickets aren't dropping? Diagnose and fix the six root causes of poor AI assistant...
13 min read
AI virtual assistant vs chatbot vs live agent: Which does your team actually need?
Chatbots, AI virtual assistants, and live agents are not interchangeable. Here is a clear breakdown of all three — with...
11 min read
How to set up an AI virtual assistant for customer support (step-by-step)
From choosing the right tool to handling your first automated ticket — this step-by-step guide covers the full AI...
11 min read
How to turn every customer support interaction into a sales opportunity
Modern e-commerce support turns every customer interaction into a revenue opportunity with LiveAgent's plugin, surfacing...
7 min read
How to upsell customer support: quick overview
Learn how to upsell during customer support interactions — the right moment, the right data, and how to train agents to...
6 min read
AI customer support assistant: the complete guide to modern customer service automation in 2026
AI customer support assistants use NLP and machine learning to resolve issues end-to-end, integrate with CRM systems,...
9 min read
Omnichannel continuity: managing channel switching and success metrics
A practical guide on managing customer journey continuity during channel switching and measuring success with key...
5 min read
Technical implementation of omnichannel support
Practical guide to selecting platforms, integrating systems, automating workflows, and securing customer data for...
3 min read
How LiveAgent AI helps businesses grow and scale
Discover how LiveAgent AI, powered by FlowHunt, transforms support operations through automated chatbots, intelligent...
3 min read
Managing risks and challenges in omnichannel support
A comprehensive guide to identifying omnichannel pitfalls like data silos and agent overload, with proven mitigation...
4 min read
Why traditional customer support replies fall short
Traditional customer support replies slow you down. Discover how LiveAgent's AI Answer Improver boosts speed, quality,...
8 min read
9 tips for the effective use of AI in customer service in 2025
Discover 9 tips for leveraging AI in customer service in 2025. Learn how AI enhances customer experiences, optimizes...
17 min read
Call Center Dialers: Types, Benefits & How They Work
Learn about call center dialers, their benefits, and types like auto, preview, power, and predictive dialers. Discover...
10 min read
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