LiveAgent monthly product update: May edition
Explore LiveAgent's May 2026 updates, featuring AI Agents, AI Work features, LiveAgent MCP Integration, and more.
3 min read
All articles
How to turn every customer support interaction into a sales opportunity
Modern e-commerce support turns every customer interaction into a revenue opportunity with LiveAgent's plugin, surfacing...
7 min read
How to upsell customer support: quick overview
Learn how to upsell during customer support interactions — the right moment, the right data, and how to train agents to...
6 min read
AI customer service agents: How do they improve client service?
AI customer service agents boost efficiency with instant responses, sentiment analysis, multilingual support, and...
11 min read
AI customer support assistant: the complete guide to modern customer service automation in 2026
AI customer support assistants use NLP and machine learning to resolve issues end-to-end, integrate with CRM systems,...
9 min read
LiveAgent monthly product update: April edition
Explore LiveAgent's April 2026 updates, featuring the new Call Listening feature, an in-app News panel and resolved...
3 min read
Omnichannel continuity: managing channel switching and success metrics
A practical guide on managing customer journey continuity during channel switching and measuring success with key...
5 min read
Technical implementation of omnichannel support
Practical guide to selecting platforms, integrating systems, automating workflows, and securing customer data for...
3 min read
LiveAgent monthly product update: March edition
Discover LiveAgent's March 2026 updates: Telegram integration launch, expanded OpenAI model support, Facebook...
3 min read
How LiveAgent AI helps businesses grow and scale
Discover how LiveAgent AI, powered by FlowHunt, transforms support operations through automated chatbots, intelligent...
3 min read
Managing risks and challenges in omnichannel support
A comprehensive guide to identifying omnichannel pitfalls like data silos and agent overload, with proven mitigation...
4 min read
LiveAgent monthly product update: February edition
Discover LiveAgent's February 2026 updates featuring Telegram integration, enhanced AI Answer assistant, and targeted...
4 min read
Why traditional customer support replies fall short
Traditional customer support replies slow you down. Discover how LiveAgent's AI Answer Improver boosts speed, quality,...
8 min read
LiveAgent's 2026 roadmap: enhanced communication tools and optimized user experience
Expanding reach with Telegram integration LiveAgent is about to roll out an integration with Telegram, one of the...
3 min read
10 Best Knowledge Management System Examples for 2025
Discover the 10 best knowledge management systems for 2025 to boost productivity and streamline information for...
25 min read
10 Best Shopify customer service apps: Compared & categorized
Discover top 10 Shopify customer service apps plus 40 more options. Compare features, pricing, and expert opinions to...
12 min read
10 Characteristics to Look for When Hiring a Customer Support Representative
Discover the 10 key characteristics to look for when hiring customer support representatives. Learn what makes an...
7 min read
10 Reasons Why You Should Implement a Live Chat
Implementing live chat boosts customer satisfaction and sales by offering real-time support and reducing costs. It...
10 min read
10 Steps to Create Knowledge Management Strategy + Examples
Learn the 10 steps to create a successful knowledge management strategy, focusing on identifying needs, setting goals,...
18 min read
10 tips for effective e-mail communication
Enhance your email communication with these tips: be clear, concise, and polite; use a clear subject line; check...
3 min read
11 Answer Templates for Customer Complaints
Learn how to respond to angry customers professionally with 11 ready-to-use email templates. Handle complaints, maintain...
7 min read
11 Knowledge Management Challenges and Effective Solutions
Discover 11 common knowledge management challenges like outdated info and poor organization, plus effective solutions...
10 min read
12 Customer Service Goals and Objectives to Focus on in 2025
Discover 2025's top customer service goals with actionable examples. Learn to set SMART goals, reduce wait times, and...
16 min read
12 Key Help Desk Metrics, KPIs, and How to Calculate Them
Explore 12 key help desk metrics and KPIs to enhance performance and customer satisfaction. Learn how to calculate and...
20 min read
Showing 1 to 24 of 219 results
The leader in help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
