Introducing a new feature: Video chat/video call
Enhance customer support with LiveAgent's new browser-based video chat—no third-party apps needed! Personalize...
1 min read
Company and Updates
Product releases, new features, roadmap updates, partnerships, and behind-the-scenes stories from the LiveAgent team.
Introducing LiveAgent's New AI-Powered Feature in the Works
Discover LiveAgent's upcoming AI-powered feature that crafts tailored email ticket replies from your knowledge base,...
4 min read
LiveAgent July 2023 Updates: Bug Fixes & Design Enhancements
Explore LiveAgent's July 2023 updates including bug fixes, design upgrades, better ticket visibility, secure email...
5 min read
AI Agents for WhatsApp Customer Support
See how LiveAgent's AI agents reply to WhatsApp customers automatically, what they can do beyond replying, and how to...
8 min read
LiveAgent named a Summer 2026 Leader by SourceForge
LiveAgent has been recognized as a Summer 2026 Leader by SourceForge, placing it among the top 5% of highly reviewed...
2 min read
Call Transcription: New in LiveAgent's September 2026 Update
LiveAgent's new call transcription turns recorded calls into text automatically, plus two new AI providers and AI agents...
6 min read
LiveAgent monthly product update: August edition
Explore LiveAgent's August 2026 updates, featuring the launch of AI agents, the new API v4, an unlimited Answer...
3 min read
LiveAgent monthly product update: July edition
Explore LiveAgent's July 2026 updates, featuring the new LivePhone mobile app, Let's Encrypt SSL certificate support, AI...
3 min read
LiveAgent monthly product update: June 2026
Explore LiveAgent's June 2026 updates, featuring smarter time zone handling, AI chatbot enhancements, unified in-panel...
3 min read
LiveAgent monthly product update: May edition
Explore LiveAgent's May 2026 updates, featuring AI Agents, AI Work features, LiveAgent MCP Integration, and more.
3 min read
LiveAgent monthly product update: April edition
Explore LiveAgent's April 2026 updates, featuring the new Call Listening feature, an in-app News panel and resolved...
3 min read
LiveAgent monthly product update: March edition
Discover LiveAgent's March 2026 updates: Telegram integration launch, expanded OpenAI model support, Facebook...
3 min read
LiveAgent monthly product update: February edition
Discover LiveAgent's February 2026 updates featuring Telegram integration, enhanced AI Answer assistant, and targeted...
4 min read
LiveAgent recognized as a Category Leader 2025 in customer support by GetApp
LiveAgent has been recognized as a 2025 Customer Support Category Leader by GetApp, praised for its 24/7 support, 188+...
3 min read
LiveAgent Recognized as Top-Rated Affordable Help Desk Software by GetApp
LiveAgent is recognized as a top-rated affordable help desk software by GetApp, praised for its strong features, user...
5 min read
LiveAgent monthly product update: January edition
Discover how LiveAgent starts 2026 with design and user experience improvements to make the platform more intuitive and...
3 min read
LiveAgent 2025 wrap-up: from new functions to AI-first support
Discover LiveAgent's 2025 highlights: new AI chatbot, smarter ticketing, enhanced security & UX. See how support just...
6 min read
LiveAgent monthly product update: November edition
Discover LiveAgent's November product updates featuring smarter AI context transfer, improved ticket field management,...
3 min read
LiveAgent monthly product update: October edition
Discover LiveAgent's October 2025 updates: enhanced ticket fields, spam controls, easier department management, and...
3 min read
LiveAgent Monthly Updates: September Edition 2025
Discover LiveAgent's September 2025 update includes AI Draft Composer, enhanced inactive chat experience, revamped...
3 min read
LiveAgent Monthly Updates: August Edition 2025
Discover LiveAgent's August updates: new AI Answer Generator, redesigned attachments, bug fixes & a call app in...
3 min read
LiveAgent Monthly Updates: July Edition 2025
Discover July's LiveAgent updates: advanced spoofing protection, new Help Center, improved chat design & bulk attachment...
3 min read
LiveAgent Monthly Updates: June Edition 2025
Discover LiveAgent's June updates: AI assistant upgrades, smarter email handling, new integrations & bug fixes. See...
3 min read
LiveAgent Monthly Updates: May Edition 2025
Discover LiveAgent's May updates: Blind transfer calls, enhanced ticket actions, better email sorting, security fixes &...
3 min read
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