Helpdesk System

What is a Helpdesk system?

A Help desk is a place, that is responsible for resolving different problems and queries. It can be operated by individuals or group of experts. They use a help desk software in order to provide assistance and answer technical questions. They communicate with customers through various channels such as phone, online chat or e-mail.

Help desk software offers you many functions and features – reports, gamification, live chat, and much more.