Customer Contact software

What is a Customer Contact software?

Customer contact software is a program that raises an efficiency of a contact center. Users are able to set up some rules in order to organize routing contacts to customer representatives. Help desk software can also be a web-based, accessible through web browser. It is easy to use and secure, because all data is stored on server.

Some software allow users to create a customer portals, which support clients when agents are offline. Customers can read knowledge base articles, forums and there they can find a resolution on their problems.