
Chatbot safety: what the risks actually are and how to avoid them
Chatbots are safe when built right. Learn what the real risks are — data exposure, PII leaks, GDPR violations — and how...
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.

Chatbots are safe when built right. Learn what the real risks are — data exposure, PII leaks, GDPR violations — and how...

Explore LiveAgent's June 2026 updates, featuring smarter time zone handling, AI chatbot enhancements, unified in-panel...

Discover why the smartest businesses in 2026 are combining AI speed with human empathy. Learn how Hybrid Intelligence...

Explore LiveAgent's May 2026 updates, featuring AI Agents, AI Work features, LiveAgent MCP Integration, and more.
Modern e-commerce support turns every customer interaction into a revenue opportunity with LiveAgent's plugin, surfacing...

Learn how to upsell during customer support interactions — the right moment, the right data, and how to train agents to...
AI customer service agents boost efficiency with instant responses, sentiment analysis, multilingual support, and...

AI customer support assistants use NLP and machine learning to resolve issues end-to-end, integrate with CRM systems,...

Explore LiveAgent's April 2026 updates, featuring the new Call Listening feature, an in-app News panel and resolved...

A practical guide on managing customer journey continuity during channel switching and measuring success with key...

Practical guide to selecting platforms, integrating systems, automating workflows, and securing customer data for...

Discover LiveAgent's March 2026 updates: Telegram integration launch, expanded OpenAI model support, Facebook...
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Discover what a unified inbox is and why small businesses need one in 2026. Compare shared Gmail vs. a proper team...

Looking for a Gmail alternative after POP3 was removed? Explore 15 options — from personal email clients to business...
Google shut down Gmail POP3 fetch in 2026. If you pulled external email addresses into Gmail, your setup stops working...

Comparing LiveAgent, Zendesk, and Freshdesk call center features: built-in calling, IVR, reporting, and pricing for...

Step-by-step: how to set up call center metric tracking in LiveAgent. AHT, FCR, CSAT, agent utilization and more - from...

Complete step-by-step walkthrough: connect your phone number, configure IVR, set up call routing, enable recording, and...

Industry-specific call center benchmarks for SaaS, e-commerce, healthcare, and finance teams. AHT, FCR, CSAT targets...

High AHT, low FCR, rising abandon rate - your call center metrics are telling you something. Here are 7 common problems...

Integrating software is essential in today's business for data exchange, task automation, and unifying processes....

Why Cart Abandonment Peaks During Black Friday Black Friday represents the biggest shopping event of the year, but it...

Shopify merchants often wonder whether AI chatbots can truly handle the growing volume of customer inquiries...

Content planning is strategizing and organizing content to meet goals, involving audience research, content type...

A sales playbook is a documented process for engaging with customers and closing deals. It's crucial for scaling sales...

LiveAgent now offers an iOS app optimized for iPhone 5, enabling users to chat, resolve tickets, and receive push...

Warm leads have shown interest in your products, making them more receptive to marketing efforts, while cold leads are...

LiveAgent offers an affordable way to integrate Twitter by allowing users to insert their own Twitter API, ensuring...
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