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Fed up with your help desk software?

Expecting calls but you’re not satisfied with Aircall anymore? LiveAgent offers you a great alternative for creating your virtual call center and providing customer support simply and effectively.

Migrate from Aircall to LiveAgent in minutes. We offer an assisted Aircall migration that will import all your data from Aircall to LiveAgent. It’s free and takes only 5 minutes.

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LiveAgent is more than just a call center

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AirCall vs LiveAgent at a glance

Features	Liveagent Try the best customer support alternative for free! No credit card required.	AirCall
Ticketing Contains a management tool that processes and catalogs customer service requests.	LiveAgent offers ticketing.	AirCall doesn't offer ticketing.
Live Chat A real-time chat widget that you can place on any website.	LiveAgent offers Live Chat.	AirCall doesn't offer Live Chat.
Call Center A call center that can be used to make and receive calls using automatic call distribution.	LiveAgent offers Call Center.	AirCall offers Call Center.
Self-Service A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.	LiveAgent offers Self-Service.	AirCall doesn't offer Self-Service.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	AirCall doesn't offer a Facebook integration.
Twitter A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.	LiveAgent offers a Twitter integration.	AirCall doesn't offer a Twitter integration.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	AirCall doesn't offer an Instagram integration.
Viber A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.	LiveAgent offers a Viber integration.	AirCall doesn't offer a Viber integration.
WhatsApp WhatsApp integrations with help desks allow users to answer any WhatsApp messages within a multi-channel ticketing system, and treat them just like any other customer support ticket.	LiveAgent offers a WhatsApp integration.	AirCall offers a WhatsApp integration.
Knowledge Base A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.	LiveAgent offers knowledge base.	AirCall doesn't offer knowledge base.
Customer Forum An online discussion board for your customers that's located directly within your knowledge base.	LiveAgent offers customer forum.	AirCall doesn't offer customer forum.
Automation and Rules Workflows that you can automate to eliminate repetitive tasks.	LiveAgent offers automation and rules.	AirCall offers automation and rules in plan with pricing on demand.
API A set of functions that allow different applications to work together.	LiveAgent offers API functions.	AirCall offers API functions in plan with pricing on demand.
Interactive Voice Response (IVR) A technology that allows incoming callers to navigate a phone system before talking to a human operator.	LiveAgent offers IVR features.	AirCall offers IVR features in plan with pricing on demand.
Video Calls A call that contains video, similar to Skype, Zoom, or Facetime calls.	LiveAgent offers video calls.	AirCall doesn't offer video calls.
Unlimited History Tickets don't expire or delete-- you can view them at any time.	LiveAgent offers unlimited history.	AirCall offers unlimited history.
Unlimited Websites You can use the software on an unlimited number of websites.	LiveAgent offers unlimited websites.	AirCall doesn't offer unlimited websites.
Unlimited Chat Buttons You can place an unlimited number of chat buttons on your websites.	LiveAgent offers unlimited chat buttons.	AirCall doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails You can receive an unlimited number of emails and tickets.	LiveAgent offers unlimited tickets/mails.	AirCall doesn't offer unlimited tickets/mails.
Unlimited Call Recording Record every call that’s made or received and playback the recording at any time.	LiveAgent offers unlimited call recording.	AirCall offers unlimited call recording.
Unlimited 24/7 Support Customer support is offered 24/7 without limiting the number of queries you can submit.	LiveAgent offers unlimited 24/7 support.	AirCall offers unlimited 24/7 support.

Powerful Aircall alternative

LiveAgent offers you plenty more than just a virtual call center. The fastest live chat widget, email integration, social media integration and an organized ticket system give you exactly what you need to provide the best possible service for your clients or customers. And all of that for a truly great price. LiveAgent offers three pricing models filled with useful features for any kind of business.

If you’re searching for a capable and reliable Aircall alternative, consider trying out LiveAgent. You deserve more than a call center for a reasonable price.

Professional call center

LiveAgent offers you the opportunity to set up your own virtual call center. The set up process is easy and its done within few minutes. After that, you can make and answer phone calls via browser, phone or any other equipment of your choice.

There is absolutely no need to rely on 3rd party providers, LiveAgent takes care of everything for you, so you can focus on the important.

3 reasons why companies switch to LiveAgent

Improved satisfaction

LiveAgent increases customer satisfaction & gradually improves your conversion rates over the time.

Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Feature rich solution

With more than 175 help desk features, providing customer support will be a piece of cake.

Get more for less

Do you want to do more with a customer service software for a fair price? LiveAgent offers you everything you need. Call center, email, live chat, social media support, knowledge base, plenty of features and integrations. All of that is available to you for a reasonable price. And you can even pick out separate features in case you want to customize your plan to your liking.

That way, you can focus on what matters the most – taking care of your customers. The rest is taken care of by LiveAgent without ruining your budget.

Ready to make a change?

Companies are switching to LiveAgent and it’s for a good reason. LiveAgent brings you all the best for providing customer support in one reliable package so you can save time and funds. Focus on the important.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2023. Stay closer to your customers and help them faster with LiveAgent.

See why companies made a switch to LiveAgent

“It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert
I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik
“We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron
“We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam
“I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad
“We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga
“Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal
“I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison