Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Fed up with your help desk software?

Discover why LiveAgent is the best Aircall alternative on the market.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
Used by
logo clients forbes
logo clients airbus
logo clients nascar
Help desk software comparison
Alternatives background

Looking for an Aircall alternative?

Expecting calls but you’re not satisfied with Aircall anymore? LiveAgent offers you a great alternative for creating your virtual call center and providing customer support simply and effectively.

Migrate from Aircall to LiveAgent in minutes. We offer an assisted Aircall migration that will import all your data from Aircall to LiveAgent. It’s free and takes only 5 minutes.

logo clients forbes
logo clients airbus
logo clients nascar
logo clients usc
logo esky color
slido green

LiveAgent is more than just a call center

LiveAgent streamlines multiple customer service channels into one piece of software

AirCall vs LiveAgent at a glance

Features Liveagent AirCall
Ticketing
Contains a management tool that processes and catalogs customer service requests.
LiveAgent offers ticketing.
AirCall doesn't offer ticketing.
Live Chat
A real-time chat widget that you can place on any website.
LiveAgent offers Live Chat.
AirCall doesn't offer Live Chat.
Call Center
A call center that can be used to make and receive calls using automatic call distribution.
LiveAgent offers Call Center in All-inclusive plan for $39/agent/month.
AirCall offers Call Center in plan for $48/agent/month.
Self-Service
A feature that enables you to build a customer portal that your customers can register for to access their past tickets and knowledge base content.
LiveAgent offers Self-Service.
AirCall doesn't offer Self-Service.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers a Facebook integration.
AirCall doesn't offer a Facebook integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
LiveAgent offers a Twitter integration.
AirCall doesn't offer a Twitter integration.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
LiveAgent offers an Instagram integration.
AirCall doesn't offer an Instagram integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer and broadcast Viber messages directly from the social media help desk software.
LiveAgent offers a Viber integration.
AirCall doesn't offer a Viber integration.
Knowledge Base
A knowledge repository that contains essential information, including troubleshooting guides, FAQs, and how-to-articles.
LiveAgent offers knowledge base.
AirCall doesn't offer knowledge base.
Customer Forum
An online discussion board for your customers that's located directly within your knowledge base.
LiveAgent offers customer forum.
AirCall doesn't offer customer forum.
Automation and Rules
Workflows that you can automate to eliminate repetitive tasks.
LiveAgent offers automation and rules in Ticket plan for $15/agent/month.
AirCall offers automation and rules in plan with pricing on demand.
API
A set of functions that allow different applications to work together.
LiveAgent offers API functions in Ticket plan for $15/agent/month.
AirCall offers API functions in plan with pricing on demand.
Interactive Voice Response (IVR)
A technology that allows incoming callers to navigate a phone system before talking to a human operator.
LiveAgent offers IVR features in All-inclusive plan for $39/agent/month.
AirCall offers IVR features in plan with pricing on demand.
Video Calls
A call that contains video, similar to Skype, Zoom, or Facetime calls.
LiveAgent offers video calls.
AirCall doesn't offer video calls.
Unlimited History
Tickets don't expire or delete-- you can view them at any time.
LiveAgent offers unlimited history in Ticket plan for $15/agent/month.
AirCall offers unlimited history in plan for $83/agent/month.
Unlimited Websites
You can use the software on an unlimited number of websites.
LiveAgent offers unlimited websites.
AirCall doesn't offer unlimited websites.
Unlimited Chat Buttons
You can place an unlimited number of chat buttons on your websites.
LiveAgent offers unlimited chat buttons.
AirCall doesn't offer unlimited chat buttons.
Unlimited Tickets/Mails
You can receive an unlimited number of emails and tickets.
LiveAgent offers unlimited tickets/mails.
AirCall doesn't offer unlimited tickets/mails.
Unlimited Call Recording
Record every call that’s made or received and playback the recording at any time.
LiveAgent offers unlimited call recording in All-inclusive plan for $39/agent/month.
AirCall offers unlimited call recording in plan for $83/agent/month.
Unlimited 24/7 Support
Customer support is offered 24/7 without limiting the number of queries you can submit.
LiveAgent offers unlimited 24/7 support in Ticket plan for $15/agent/month.
AirCall offers unlimited 24/7 support in plan for $48/agent/month.
Person deciding between two alternatives

Powerful Aircall alternative

LiveAgent offers you plenty more than just a virtual call center. The fastest live chat widget, email integration, social media integration and an organized ticket system give you exactly what you need to provide the best possible service for your clients or customers. And all of that for a truly great price. LiveAgent offers three pricing models filled with useful features for any kind of business.

If you’re searching for a capable and reliable Aircall alternative, consider trying out LiveAgent. You deserve more than a call center for a reasonable price.

Professional call center

LiveAgent offers you the opportunity to set up your own virtual call center. The set up process is easy and its done within few minutes. After that, you can make and answer phone calls via browser, phone or any other equipment of your choice.

There is absolutely no need to rely on 3rd party providers, LiveAgent takes care of everything for you, so you can focus on the important.

Professional built-in call center software

3 reasons why companies switch to LiveAgent

Union icon

Improved satisfaction

LiveAgent increases customer satisfaction & gradually improves your conversion rates over the time.

Increase icon

Increased productivity

Decrease the work time of your agents and solve more customer queries thanks to our universal inbox.

Statistic icon

Feature rich solution

With more than 175 help desk features, providing customer support will be a piece of cake.

Get more for less

Get more for less

Do you want to do more with a customer service software for a fair price? LiveAgent offers you everything you need. Call center, email, live chat, social media support, knowledge base, plenty of features and integrations. All of that is available to you for a reasonable price. And you can even pick out separate features in case you want to customize your plan to your liking.

That way, you can focus on what matters the most – taking care of your customers. The rest is taken care of by LiveAgent without ruining your budget.

Ready to make a change?

Companies are switching to LiveAgent and it’s for a good reason. LiveAgent brings you all the best for providing customer support in one reliable package so you can save time and funds. Focus on the important.

LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

Ready to switch to LiveAgent

See why companies made a switch to LiveAgent

  • erik quote

    “It’s so rich in functions and beat my 5-year zendesk subscription. So I switched. Very good value for me as small business owner.” Albert

  • john quote

    I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answer your questions in a couple of minutes.” Erik

  • ross quote

    “We moved to LiveAgent from ZenDesk… and wouldn’t go back… It’s amazingly affordable pricing and always helpful support team who are their to help us 24×7. Secondly, the advanced level of automation which has literally replaced our need for Zapier as there’s good amount of integrations. Plus they also give so many alias emails to connect that too very easily.” Aaron

  • mark quote

    “We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price.” Adam

  • john quote

    “I used ZenDesk for years and I was tired of these “ticket-style” emails and that I can’t attach files to my emails, only send links. What I like in LiveAgent: it sends emails (not tickets), I can attach files, organize the flow of emails easier than in ZenDesk, can chat and manage emails from the same window. Also, LiveAgent supports spreadsheets in its emails and has a great support team.” Vlad

  • bianca quote

    “We switched to this system after many years of using ZenDesk. The functionality is awesome: contact forms, live chat, databases, integration with social networks – all in one service and all these modules are well thought out and competently interact with each other. I liked that the service works stably even on mobile platforms (after ZenDesk this is a huge plus for us).” Olga

  • erik quote

    “Tried various solutions including Zendesk, Freshdesk and more. Then found LiveAgent. Great tool, good value for money, ease to use, great support and help to implement. And now, after several years of use, it is still the best choice for support tool that we could have done.” Michal

  • anthony quote

    “I have used many other help desk system before such as LiveZilla, Zopim, Zendesk, Freshdesk, Desk.com, and etc. LiveAgent has beaten them in every way due to its pricing, features, customer support, and mobile features.” Harrison

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

FAQ

What is the Aircall alternative?

LiveAgent is an Aircall alternative for any customer who is looking to expand their customer service capabilities. LiveAgent is an all-in-one solution that offers a customer portal, call center, knowledge base, forum, ticketing, live chat, and social media integrations for stellar customer service.

Why should you switch to LiveAgent?

LiveAgent is a help desk solution that provides many benefits, such as increased customer satisfaction, revenue, and improved customer experience.

What features does LiveAgent have?

LiveAgent is a complex help desk solution with more than 180 features. The features were created to automate as many processes as possible to create a seamless agent workflow and a satisfactory customer experience. Some notable features worth mentioning are automated ticket distribution, knowledge base, IVR, SoMe integrations, live chat, online visitors, and internal chat.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

×

Schedule a one-on-one call and discover how LiveAgent can benefit your business.

We’re available on multiple dates

Schedule a demo