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Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

Is your social media driving you crazy?

Take control of your social channels with our social media help desk alternative. Our integrated solution ensures you’ll capture every message, comment, or mention of your brand, resulting in positive brand perception, higher customer satisfaction, and more sales.

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Overall rating
LiveAgent
4.7
Zendesk
4.3
Zoho Desk
4.5
Groove
4.5
Kayako
4.0
Ease of use
LiveAgent
4.6
Zendesk
4.3
Zoho Desk
4.4
Groove
4.5
Kayako
3.9
Customer support
LiveAgent
4.7
Zendesk
4.2
Zoho Desk
4.3
Groove
4.6
Kayako
3.9
Value for money
LiveAgent
4.7
Zendesk
4.1
Zoho Desk
4.5
Groove
4.0
Kayako
3.9
Price
LiveAgent
$39/month/agent
Zendesk
$59-$199/month/agent
Zoho Desk
$18-$45/month/agent
Groove
$25-$40/month/agent
Kayako
$15-$60/month/agent
Instagram
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Facebook
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Messenger
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Twitter
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Whatsapp
LiveAgent
Coming soon
Zendesk
Zoho Desk
Groove
Kayako
Viber
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Interaction tracking
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Multi-Channel Communication
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Automated Routing
LiveAgent
Zendesk
Zoho Desk
Limited
Groove
Kayako
Limited
Performance Metrics
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Group Management
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Social Media Tagging
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Brand Tracking
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Collaboration
LiveAgent
Zendesk
Zoho Desk
Limited
Groove
Kayako
Limited
Multi-Account Management
LiveAgent
Zendesk
Zoho Desk
Limited
Groove
Kayako
Limited
Reporting/Analytics
LiveAgent
Zendesk
Zoho Desk
Limited
Groove
Kayako
Limited
Features
Zendesk
Compare Zendesk with LiveAgent.
Zoho Desk
Compare Zoho Desk with LiveAgent.
Groove
Compare Groove with LiveAgent.
Kayako
Compare Kayako with LiveAgent.
Overall rating
Overall software ratings from verified users on Capterra.
4.7 Received an overall rating of 4.7 out of 5 by verified users on Capterra.
4.3 Received an overall rating of 4.3 out of 5 by verified users on Capterra.
4.5 Received an overall rating of 4.5 out of 5 by verified users on Capterra.
4.5 Received an overall rating of 4.5 out of 5 by verified users on Capterra.
4.0 Received an overall rating of 4.0 out of 5 by verified users on Capterra.
Ease of use
Ease of use ratings from verified users on Capterra.
4.6 Rated 4.6 out of 5 for ease of use by verified users on Capterra.
4.3 Rated 4.3 out of 5 for ease of use by verified users on Capterra.
4.4 Rated 4.4 out of 5 for ease of use by verified users on Capterra.
4.5 Rated 4.5 out of 5 for ease of use by verified users on Capterra.
3.9 Rated 3.9 out of 5 for ease of use by verified users on Capterra.
Customer support
Customer support ratings from verified users on Capterra.
4.7 Rated 4.7 out of 5 for customer support by verified users on Capterra.
4.2 Rated 4.2 out of 5 for customer support by verified users on Capterra.
4.3 Rated 4.3 out of 5 for customer support by verified users on Capterra.
4.6 Rated 4.6 out of 5 for customer support by verified users on Capterra.
3.9 Rated 3.9 out of 5 for customer support by verified users on Capterra.
Value for money
Price to value ratings from verified users on Capterra.
4.7 Rated 4.7 out of 5 for product value vs price by verified users on Capterra.
4.1 Rated 4.1 out of 5 for product value vs price by verified users on Capterra.
4.5 Rated 4.5 out of 5 for product value vs price by verified users on Capterra.
4.0 Rated 4.0 out of 5 for product value vs price by verified users on Capterra.
3.9 Rated 3.9 out of 5 for product value vs price by verified users on Capterra.
Price
Software price in USD per agent per month.
$39/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$59-$199/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$18-$45/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$25-$40/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
$15-$60/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
Instagram
An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
Offers an Instagram integration.
Does not offer an Instagram integration.
Does not offer an Instagram integration.
Does not offer an Instagram integration.
Does not offer an Instagram integration.
Facebook
A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.
Offers a Facebook integration.
Offers a Facebook integration.
Offers a Facebook integration.
Offers a Facebook integration.
Offers a Facebook integration.
Messenger
A Facebook Messenger integration that fetches all direct messages and transforms them into tickets. The integration also enables users to answer direct messages from the social media help desk software.
Offers a Facebook Messenger integration.
Offers a Facebook Messenger integration.
Does not offer a Facebook Messenger integration.
Offers a Facebook Messenger integration.
Offers a Facebook Messenger integration.
Twitter
A Twitter integration that fetches all mentions and comments and transforms them into tickets. The integration also enables users to answer Tweets directly from the software.
Offers a Twitter integration.
Offers a Twitter integration.
Offers a Twitter integration.
Offers a Twitter integration.
Offers a Twitter integration.
Whatsapp
A WhatsApp integration that fetches all messages and transforms them into tickets. The integration also enables users to answer WhatsApp messages directly from the social media help desk software.
Coming soon
LiveAgent currently does not offer a WhatsApp integration, however, it is in the works. Stay tuned!
Offers a WhatsApp integration.
Doesn't offer a WhatsApp integration.
Doesn't offer a WhatsApp integration.
Doesn't offer a WhatsApp integration.
Viber
A Viber integration that fetches all messages and transforms them into tickets. The integration also enables users to answer Viber messages directly from the social media help desk software.
Offers a Viber integration.
Doesn't offer a Viber integration.
Doesn't offer a Viber integration.
Doesn't offer a Viber integration.
Doesn't offer a Viber integration.
Interaction tracking
Track your website visitor's behavior. See how long they're browsing your site, or which site they're on.
Offers interaction tracking.
Offers interaction tracking.
Offers interaction tracking.
Offers interaction tracking.
Offers interaction tracking.
Multi-Channel Communication
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow agents to respond to them from the social media help desk software.
Supports multi-channel communication.
Supports multi-channel communication.
Supports multi-channel communication.
Supports multi-channel communication.
Supports multi-channel communication.
Automated Routing
Automated ticket routing to specific departments and agents based on pre-defined conditions.
Offers automated ticket routing.
Offers automated ticket routing.
Limited
Limited to 5, 15, or 30 automation routing rules depending on the pricing plan.
Doesn't offer automated routing.
Limited
Automated ticket routing based on rules is available only in the $60 per agent per month plan. Automated ticket routing to agents is only available in the $40 and $60 per agent per month plans.
Performance Metrics
Enables users to generate performance reports by channel, department, or agent.
Offers performance metrics.
Offers performance metrics.
Offers performance metrics.
Offers performance metrics.
Doesn't offer performance metrics.
Group Management
Enables agents to create contact groups for marketing and sales segmentation.
Offers group management.
Offers group management.
Doesn't offer group management.
Doesn't offer group management.
Doesn't offer group management.
Social Media Tagging
Enables agents to tag customers when answering their social media queries through the social media help desk software.
Offers social media tagging.
Offers social media tagging.
Doesn't offer social media tagging.
Offers social media tagging.
Offers social media tagging.
Brand Tracking
Enables users to track specific keywords on Twitter by streamlining every Tweet that contains the keyword into the software in the form of a ticket.
Offers brand tacking features.
Doesn't offer brand tracking.
Doesn't offer brand tracking.
Doesn't offer brand tracking.
Doesn't offer brand tracking.
Collaboration
Enables agents to work together to achieve ticket resolution.
Supports collaboration.
Supports collaboration.
Limited
Collaboration features are limited to professional and enterprise plans.
Supports collaboration.
Limited
Agent collaboration is not supported in the $15 per agent per month plan, and is only available in the Growth and Scale plans.
Multi-Account Management
Enables users to connect multiple social media accounts (for example, two Facebook accounts, or three Twitter accounts) with the social media help desk software.
Supports multi-account management.
Does not support multi-account management.
Limited
A limited number of email accounts, feedback widgets, web forms, and social media accounts can be connected with Zoho Desk.
Supports multi-account management.
Limited
Limited to 1, 2, and 5 accounts depending on the pricing plan.
Reporting/Analytics
An analytics dashboard that enables you to generate performance reports.
Offers reporting/analytics.
Offers reporting/analytics.
Limited
Access to reporting/analytics dashboards is limited in all plans except for Enterprise.
Offers reporting/analytics.
Limited
Advanced reporting available only in Growth and Scale plans.

Trusted by 30,000+ companies and 150M end users

logo clients forbes
logo clients airbus
logo clients nascar
logo clients usc
logo esky color
slido green
Faceboo, Twitter, Instagram and Viber social network logos

Improve your social media reputation

Be the brand that everyone’s talking about! Improve your word-of-mouth recommendations and boost your sales by providing excellent customer service on social media.

Start showcasing your strong online presence with our social media help desk alternative today!

Respond to every comment, message, and mention

Social media help desk alternatives are your secret weapon to organization and clarity across different social networks. Streamline every message, comment, and mention into a single unified dashboard to ensure you respond to every message. Hassle-free service awaits!

Universal-Inbox-feature-LiveAgent

Our social integrations include

templates e comerce

Increase sales with Viber messages

Communicate with customers via Viber and increase sales! Answer messages about sales, promotions, or special offers with ease.

Monitor your competitors

Take advantage of our social listening tools that allow you to monitor unique keywords. Curious to what’s being said about your competitors? Monitor them on Twitter with ease thanks to our social media help desk alternative.

twitter
Live chat templates

Put out fires before it’s too late

Getting dragged by an upset customer? Act fast before it’s too late and you’re cancelled! Monitor any mention of your business/brand on Twitter, (even if you’re not explicitly tagged) and join the conversation. Make wrongs right starting today!

Enjoy top-notch security

Sharing login credentials is a thing of the past! Empower your support agents with a shared agent desktop that allows them to collaborate and answer social media questions without having to log in to each respective platform.

Security lock and badge
Performance-report-1

Elimiate clutter and improve productivity

Improve your team’s productivity by over 35% with social media help desk alternatives. Eliminate the distractions that Instagram, Twitter, and Facebook feeds pose by answering all messages and notifications from your agent desktop. Say goodbye to the memes and endless scrolling!

Learn from context rich ticket threads

Missing the big picture? Social media help desk alternatives ensure you’re always in the loop! Follow each customer’s problem resolution journey across live chat, social media, email, or phone in a single ticket thread. It’s that easy!

tour 02
crm integrations

Provide quick and personalized responses

Take advantage of advanced features offered by social media help desk alternatives like a built-in CRM or canned messages. Save up to 15 hours each week by having all customer info at hand, and predefined answers at the ready.

Provide excellent service on the go

Modern times require modern solutions. Answer social media queries on the go with our mobile app that’s available on the Google Play and App Store.

LiveAgent Mobile App
Customer service templates

Offload the boring tasks

Social media help desk alternatives offer rich automation capabilities. Automate mundane, repetitive tasks like following up, assigning tasks or tags, and more. The possibilities are endless.

Learn, improve, overcome

Improve your service (as well as the customer experiences you provide) with our robust analytics and reporting features. Learn from real-time data insights and adjust your service strategy accordingly.

Reports-Liveagent-feature
Live-chat-benefits-Improved-CX-with-chat-invitations

Something wrong?

We won’t leave you hanging! We’re here for you 24/7 and offer support in multiple languages. Contact us on live chat, email, or via phone at any time.

Why is LiveAgent the best social media help desk alternative?

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