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Is your social media driving you crazy?

Take control of your social channels with our social media help desk alternative. Our integrated solution ensures you’ll capture every message, comment, or mention of your brand, resulting in positive brand perception, higher customer satisfaction, and more sales.

logo clients forbes
logo clients airbus
logo clients nascar
logo clients usc
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slido green
Overall rating
LiveAgent
4.7
Zendesk
4.3
Zoho Desk
4.5
Groove
4.5
Kayako
4.0
Ease of use
LiveAgent
4.6
Zendesk
4.3
Zoho Desk
4.4
Groove
4.5
Kayako
3.9
Customer support
LiveAgent
4.7
Zendesk
4.2
Zoho Desk
4.3
Groove
4.6
Kayako
3.9
Value for money
LiveAgent
4.7
Zendesk
4.1
Zoho Desk
4.5
Groove
4.0
Kayako
3.9
Price
LiveAgent
$39/mo
Zendesk
$59-$199/mo
Zoho Desk
$18-$45/mo
Groove
$25-$40/mo
Kayako
$15-$60/mo
Instagram
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Facebook
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Messenger
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Twitter
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Whatsapp
LiveAgent
Coming soon
Zendesk
Zoho Desk
Groove
Kayako
Viber
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Interaction tracking
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Multi-Channel Communication
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Automated Routing
LiveAgent
Zendesk
Zoho Desk
Limited
Groove
Kayako
Limited
Performance Metrics
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Group Management
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Social Media Tagging
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Automated Publishing
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Brand Tracking
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Collaboration
LiveAgent
Zendesk
Zoho Desk
Limited
Groove
Kayako
Limited
Multi-Account Management
LiveAgent
Zendesk
Zoho Desk
Limited
Groove
Kayako
Limited
Post Scheduling
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Reporting/Analytics
LiveAgent
Zendesk
Zoho Desk
Limited
Groove
Kayako
Limited
Features
LiveAgent
Zendesk
Zoho Desk
Groove
Kayako
Overall rating
4.7
4.3
4.5
4.5
4.0
Ease of use
4.6
4.3
4.4
4.5
3.9
Customer support
4.7
4.2
4.3
4.6
3.9
Value for money
4.7
4.1
4.5
4.0
3.9
Price
$39/mo
$59-$199/mo
$18-$45/mo
$25-$40/mo
$15-$60/mo
Instagram
Facebook
Messenger
Twitter
Whatsapp
Coming soon
Viber
Interaction tracking
Multi-Channel Communication
Automated Routing
Limited
Limited
Performance Metrics
Group Management
Social Media Tagging
Automated Publishing
Brand Tracking
Collaboration
Limited
Limited
Multi-Account Management
Limited
Limited
Post Scheduling
Reporting/Analytics
Limited
Limited

Trusted by 30,000+ companies and 150M end users

logo clients forbes
logo clients airbus
logo clients nascar
logo clients usc
logo esky color
slido green
Faceboo, Twitter, Instagram and Viber social network logos

Improve your social media reputation

Be the brand that everyone’s talking about! Improve your word-of-mouth recommendations and boost your sales by providing excellent customer service on social media.

Start showcasing your strong online presence with our social media help desk alternative today!

Respond to every comment, message, and mention

Social media help desk alternatives are your secret weapon to organization and clarity across different social networks. Streamline every message, comment, and mention into a single unified dashboard to ensure you respond to every message. Hassle-free service awaits!

Universal-Inbox-feature-LiveAgent

Our social integrations include

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Increase sales with broadcasts to unique customer segments

Broadcast sales messages to unique customer segments on Viber and increase sales! Notify your customers about sales, promotions, or special offers with ease, through messaging channels they monitor daily.

Monitor your competitors

Take advantage of our social listening tools that allow you to monitor unique keywords. Curious to what’s being said about your competitors? Monitor them on Twitter with ease thanks to our social media help desk alternative.

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Live chat templates

Put out fires before it’s too late

Getting dragged by an upset customer? Act fast before it’s too late and you’re cancelled! Monitor any mention of your business/brand on Twitter, (even if you’re not explicitly tagged) and join the conversation. Make wrongs right starting today!

Enjoy top-notch security

Sharing login credentials is a thing of the past! Empower your support agents with a shared agent desktop that allows them to collaborate and answer social media questions without having to log in to each respective platform.

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Performance-report-1

Elimiate clutter and improve productivity

Improve your team’s productivity by over 35% with social media help desk alternatives. Eliminate the distractions that Instagram, Twitter, and Facebook feeds pose by answering all messages and notifications from your agent desktop. Say goodbye to the memes and endless scrolling!

Learn from context rich ticket threads

Missing the big picture? Social media help desk alternatives ensure you’re always in the loop! Follow each customer’s problem resolution journey across live chat, social media, email, or phone in a single ticket thread. It’s that easy!

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crm integrations

Provide quick and personalized responses

Take advantage of advanced features offered by social media help desk alternatives like a built-in CRM or canned messages. Save up to 15 hours each week by having all customer info at hand, and predefined answers at the ready.

Provide excellent service on the go

Modern times require modern solutions. Answer social media queries on the go with our mobile app that’s available on the Google Play and App Store.

LiveAgent Mobile App
Customer service templates

Offload the boring tasks

Social media help desk alternatives offer rich automation capabilities. Automate mundane, repetitive tasks like following up, assigning tasks or tags, and more. The possibilities are endless.

Learn, improve, overcome

Improve your service (as well as the customer experiences you provide) with our robust analytics and reporting features. Learn from real-time data insights and adjust your service strategy accordingly.

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Something wrong?

We won’t leave you hanging! We’re here for you 24/7 and offer support in multiple languages. Contact us on live chat, email, or via phone at any time.

Why is LiveAgent the best social media help desk alternative?

Our customers say it best

Roman Bosch

Roman Bosch

Partly

It’s a pleasure to have a great portal that improves our customer service.

christine preusler

Christine Preusler

HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support.

Karl Dieterich

Karl Dieterich

Covomo

LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.

Hendrik Henze

Hendrik Henze

HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with it.

Razvan Sava

Razvan Sava

Webmaster Deals

Since we are using LiveAgent our response time increased by 60%.

Taras Baca

Taras Baca

XperienceHR

Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.

user testimonials

Andrej Ftomin

TAZAR Group

I have to say, I have never experienced such a professional customer approach.

Matt Janaway

Matt Janaway

The Workplace Depot

We find LiveAgent to be the best live chat solution by far.

Viviane Carter

Viviane Carter

CSI Products

We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.

Christian Lange

Christian Lange

Lucky-Bike

With LiveAgent we’re able to give our customers support wherever they are.

Jens Malmqvist

Jens Malmqvist

Projure

I can recommend LiveAgent to anyone interested in making their customer service better and more effective.

user testimonials

Catana Alexandru

Websignal

I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.

JanWienk

Jan Wienk

All British Casino

With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.

Allan Bjerkan

Allan Bjerkan

Norske Automaten

LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!

Sissy Böttcher

Sissy Böttcher

Study Portals

We like it because it is easy to use and offers great functionality, such as useful reporting features.

Peter Koning

Peter Koning

TypoAssassin

We love LiveAgent - it makes supporting our customers easy.

user testimonials

Aranzazu F

Factorchic

We like to offer our customers the best support experience. That’s why we chose LiveAgent.

Rick Nuske

Rick Nuske

MyFutureBusiness

From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.

Vojtech Kelecsenyi

Vojtech Kelecsenyi

123-Nakup

LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.

Rafael Kobalyan

Rafael Kobalyan

Betconstruct

Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.

Martin Drugaj

Martin Drugaj

Atomer

We’ve been using LiveAgent since 2013. We can't imagine working without it.

Ivan Golubović

Ivan Golubović

AVMarket

It's a cost-effective solution that can help you with a large amount of support requests via different channels.

user testimonials

Rustem Gimaev

Antalya Consulting Language Center

Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.

Randy Bryan

Randy Bryan

tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

Timothy G. Keys

Timothy G. Keys

Marietta Corporation

I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.

user testimonials

Mihaela Teodorescu

eFortuna

The support team always responded promptly with quick to implement solutions.

Hilda Andrejkovičová

Hilda Andrejkovičová

TrustPay

It helps us categorize the nature of the tickets and statistically track what our clients need most.

user testimonials

Alexandra Danišová

Nay

We see LiveAgent as a great tool for communicating with customers.

user testimonials

Samuel Smahel

m:zone

LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.

David Chandler

David Chandler

Volterman

Simply put - LiveAgent beats everything out there at this, or even higher, price-points.

You will be in good hands!​

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed it! LiveAgent!

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