The Best Social Media Support Software Alternatives

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Features	Liveagent Try the best social media help desk alternative for free! No credit card required.	Zendesk Compare Zendesk with LiveAgent.	Zoho Desk Compare Zoho Desk with LiveAgent.	Groove Compare Groove with LiveAgent.	Help Scout Compare Kayako with LiveAgent.
Overall rating Overall software ratings from verified users on Capterra.	4.7 LiveAgent received an overall rating of 4.7 out of 5 by verified users on Capterra.	4.3 Zendesk received an overall rating of 4.3 out of 5 by verified users on Capterra.	4.5 Zoho Desk received an overall rating of 4.5 out of 5 by verified users on Capterra.	4.5 Groove received an overall rating of 4.5 out of 5 by verified users on Capterra.	4.7 Help Scout received an overall rating of 4.7 out of 5 by verified users on Capterra.
Ease of use Ease of use ratings from verified users on Capterra.	4.6 LiveAgent is rated 4.6 out of 5 for ease of use by verified users on Capterra.	4.3 Zendesk is rated 4.3 out of 5 for ease of use by verified users on Capterra.	4.4 Zoho Desk is rated 4.4 out of 5 for ease of use by verified users on Capterra.	4.5 Groove is rated 4.5 out of 5 for ease of use by verified users on Capterra.	4.7 Help Scout is rated 4.7 out of 5 for ease of use by verified users on Capterra.
Customer support Customer support ratings from verified users on Capterra.	4.7 LiveAgent is rated 4.7 out of 5 for customer support by verified users on Capterra.	4.2 Zendesk is rated 4.2 out of 5 for customer support by verified users on Capterra.	4.3 Zoho Desk is rated 4.3 out of 5 for customer support by verified users on Capterra.	4.6 Groove is rated 4.6 out of 5 for customer support by verified users on Capterra.	4.8 Help Scout is rated 4.8 out of 5 for customer support by verified users on Capterra.
Value for money Price to value ratings from verified users on Capterra.	4.7 LiveAgent is rated 4.7 out of 5 for product value vs price by verified users on Capterra.	4.1 Zendesk is rated 4.1 out of 5 for product value vs price by verified users on Capterra.	4.5 Zoho Desk is rated 4.5 out of 5 for product value vs price by verified users on Capterra.	4.0 Groove is rated 4.0 out of 5 for product value vs price by verified users on Capterra.	4.6 Help Scout is rated 4.6 out of 5 for product value vs price by verified users on Capterra.
Price Software price in USD per agent per month.	$9-$49/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.	$59-$199/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.	$18-$45/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.	$25-$40/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.	$25-$40/month/agent The price range of available plans. All plans are billed in USD monthly. The price shown corresponds to the price for a single agent per month.
Instagram An Instagram integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers an Instagram integration.	Zendesk does not offer an Instagram integration.	Zoho Desk does not offer an Instagram integration.	Groove does not offer an Instagram integration.	Help Scout does not offer an Instagram integration.
Facebook A Facebook integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Facebook integration.	Zendesk offers a Facebook integration.	Zoho Desk offers a Facebook integration.	Groove offers a Facebook integration.	Help Scout offers a Facebook integration.
Messenger A Facebook Messenger integration that fetches all direct messages and transforms them into tickets. The integration also enables users to answer direct messages from the social media help desk software.	LiveAgent offers a Facebook Messenger integration.	Zendesk offers a Facebook Messenger integration.	Zoho Desk does not offer a Facebook Messenger integration.	Groove offers a Facebook Messenger integration.	Unknown
Twitter A Twitter integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Twitter integration.	Zendesk offers a Twitter integration.	Zoho Desk offers a Twitter integration.	Groove offers a Twitter integration.	Help Scout does not offer a Twitter integration.
Whatsapp A Whatsapp integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a WhatsApp integration.	Zendesk offers a Whatsapp integration.	Zoho Desk does not offer a Whatsapp integration.	Groove does not offer a Whatsapp integration.	Help Scout does not offer a Whatsapp integration.
Viber A Viber integration that fetches all comments and mentions and transforms them into tickets. The integration also enables users to answer all comments and mentions from the social media help desk software.	LiveAgent offers a Viber integration.	Zendesk does not offer a Viber integration.	Zoho Desk does not offer a Viber integration.	Groove does not offer a Viber integration.	Help Scout does not offer a Viber integration.
Interaction tracking Track your website visitor's behavior. See how long they're browsing your site, or which site they're on.	LiveAgent offers interaction tracking.	Zendesk offers interaction tracking.	Zoho Desk offers interaction tracking.	Groove offers interaction tracking.	Help Scout offers interaction tracking.
Multi-Channel Communication Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow agents to respond to them from the social media help desk software.	LiveAgent supports multi-channel communication.	Zendesk supports multi-channel communication.	Zoho Desk supports multi-channel communication.	Groove supports multi-channel communication.	Help Scout supports multi-channel communication.
Automated Routing Automated ticket routing to specific departments and agents based on pre-defined conditions.	LiveAgent offers automated ticket routing.	Zendesk offers automated ticket routing.	Limited Zoho Desk offers limited (up to 5, 15, or 30) automation routing rules depending on the pricing plan.	Groove doesn't offer automated routing.	Help Scout offers automated ticket routing.
Performance Metrics Enables users to generate performance reports by channel, department, or agent.	LiveAgent offers performance metrics.	Zendesk offers performance metrics.	Zoho Desk offers performance metrics.	Groove offers performance metrics.	Help Scout offers performance metrics.
Group Management Enables agents to create contact groups for marketing and sales segmentation.	LiveAgent offers group management.	Zendesk offers group management.	Zoho Desk doesn't offer group management.	Groove doesn't offer group management.	Help Scout doesn't offer group management.
Social Media Tagging Enables agents to tag customers when answering their social media queries through the social media help desk software.	LiveAgent offers social media tagging.	Zendesk offers social media tagging.	Zoho Desk doesn't offer social media tagging.	Groove offers social media tagging.	Help Scout doesn't offer social media tagging.
Brand Tracking Enables users to track specific keywords on Twitter by streamlining every Tweet that contains the keyword into the software in the form of a ticket.	LiveAgent offers brand tracking.	Zendesk doesn't offer brand tracking.	Zoho Desk doesn't offer brand tracking.	Groove doesn't offer brand tracking.	Help Scout doesn't offer brand tracking.
Collaboration Enables agents to work together to achieve ticket resolution.	LiveAgent supports collaboration.	Zendesk supports collaboration.	Limited Collaboration features of Zoho Desk are limited to professional and enterprise plans.	Groove supports collaboration.	Help Scout supports collaboration.
Multi-Account Management Enables users to connect multiple social media accounts (for example, two Facebook accounts, or three Twitter accounts) with the social media help desk software.	LiveAgent supports multi-account management.	Zendesk does not support multi-account management.	Limited A limited number of email accounts, feedback widgets, web forms, and social media accounts can be connected with Zoho Desk.	Groove supports multi-account management.	Help Scout does not support multi-account management.
Reporting/Analytics An analytics dashboard that enables you to generate performance reports.	LiveAgent offers reporting/analytics.	Zendesk offers reporting/analytics.	Limited In Zoho Desk, access to reporting/analytics dashboards is limited in all plans except for Enterprise.	Groove offers reporting/analytics.	Help Scout offers reporting/analytics.

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Respond to every comment, message, and mention

Social media help desk alternatives are your secret weapon to organization and clarity across different social networks. Streamline every message, comment, and mention into a single unified dashboard to ensure you respond to every message. Hassle-free service awaits!

Learn more about social media customer service

Facebook

Messenger

Instagram

Twitter

Viber

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Messenger

Instagram

Twitter

Viber

Increase sales with Viber messages

Communicate with customers via Viber and increase sales! Answer messages about sales, promotions, or special offers with ease.

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Monitor your competitors

Take advantage of our social listening tools that allow you to monitor unique keywords. Curious to what’s being said about your competitors? Monitor them on Twitter with ease thanks to our social media help desk alternative.

Learn more about Twitter

Put out fires before it’s too late

Getting dragged by an upset customer? Act fast before it’s too late and you’re cancelled! Monitor any mention of your business/brand on Twitter, (even if you’re not explicitly tagged) and join the conversation. Make wrongs right starting today!

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Enjoy top-notch security

Sharing login credentials is a thing of the past! Empower your support agents with a shared agent desktop that allows them to collaborate and answer social media questions without having to log in to each respective platform.

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Eliminate clutter and improve productivity

Improve your team’s productivity by over 35% with social media help desk alternatives. Eliminate the distractions that Instagram, Twitter, and Facebook feeds pose by answering all messages and notifications from your agent desktop. Say goodbye to the memes and endless scrolling!

Learn from context rich ticket threads

Missing the big picture? Social media help desk alternatives ensure you’re always in the loop! Follow each customer’s problem resolution journey across live chat, social media, email, or phone in a single ticket thread. It’s that easy!

Learn more about hybrid ticket stream

Provide quick and personalized responses

Take advantage of advanced features offered by social media help desk alternatives like a built-in CRM or canned messages. Save up to 15 hours each week by having all customer info at hand, and predefined answers at the ready.

Provide excellent service on the go

Modern times require modern solutions. Answer social media queries on the go with our mobile app that’s available on the Google Play and App Store.

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Offload the boring tasks

Social media help desk alternatives offer rich automation capabilities. Automate mundane, repetitive tasks like following up, assigning tasks or tags, and more. The possibilities are endless.

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Learn, improve, overcome

Improve your service (as well as the customer experiences you provide) with our robust analytics and reporting features. Learn from real-time data insights and adjust your service strategy accordingly.

Learn more about customer service report

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